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Revolut blocked access for users with custom OS: Difference between revisions

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{{IncidentCargo
{{IncidentCargo
|Company=Revolut
|Company=Revolut
|StartDate=
|StartDate=2024-11-00
|EndDate=
|EndDate=
|Status=
|Status=Active
|ProductLine=
|ProductLine=
|Product=
|Product=Revolut
|ArticleType=
|ArticleType=Product
|Type=
|Type=Digital Restrictions
|Description=
|Description=Revolut blocks required app functionality on custom operating systems.
}}
}}
Revolut removed support to users with custom OS on their device
 
Revolut removed support to users with custom OS on their device.
 
==Background==
==Background==
[[File:Revolut Block Custom OSs.jpg|thumb|In-app message announcing the custom OS support removal]]
[[File:Revolut Block Custom OSs.jpg|thumb|In-app message announcing the custom OS support removal]]
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==Incident==
==Incident==
In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web |date=2024-11-27 |title=PSA: warning for graphene os users and revolut customers |url=https://stacker.news/items/785503 |url-status=live |archive-url=http://web.archive.org/web/20260224114849/https://stacker.news/items/785503 |archive-date=24 Feb 2026 |website=[[stacker news]]}}</ref><ref>{{Cite web |date=2024-11-27 |title=Revolut mobile finance - not supported on devices with custom firmware problem |url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem |url-status=live |archive-url=http://web.archive.org/web/20251219190942/https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem/ |archive-date=19 Dec 2025 |website=GrapheneOS Discussion Forum}}</ref><ref>{{Cite web |last=innershark |date=2024-11-30 |title=Revolut stopped working on Graphene OS |url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/ |url-status=live |archive-url=http://web.archive.org/web/20260224115006/https://old.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/ |archive-date=24 Feb 2026 |website=[[Reddit]]}}</ref><ref>{{Cite web |last=GrapheneOS |date=2024-12-09 |title=GrapheneOS: "Revolut is misleading users..." |url=https://grapheneos.social/@GrapheneOS/113623492156274859 |url-status=live |archive-url=http://web.archive.org/web/20251126021327/https://grapheneos.social/@GrapheneOS/113623492156274859 |archive-date=26 Nov 2025 |access-date= |website=[[Mastodon]]}}</ref><ref>{{Cite web |last=ILoveHexa92 |date=2024-11-27 |title=Graphene OS bot supporter? |url=https://www.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/ |url-status=live |archive-url=http://web.archive.org/web/20260224115127/https://old.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/ |archive-date=24 Feb 2026 |website=[[Reddit]]}}</ref><ref>{{Cite web |last=David |first= |date=2024-12-24 |title=Urgent: do NOT upgrade Revolut’s app. |url=https://forum.sailfishos.org/t/revolut-fails-loading-since-7-22-version-27-october-2020/3307/21 |url-status=live |archive-url=http://web.archive.org/web/20260224115217/https://forum.sailfishos.org/t/revolut-fails-loading-since-7-22-version-27-october-2020/3307/21 |archive-date=24 Feb 2026 |website=Sailfish OS Forum}}</ref>
In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web |date=2024-11-27 |title=PSA: warning for graphene os users and revolut customers |url=https://stacker.news/items/785503 |url-status=live |archive-url=http://web.archive.org/web/20260224114849/https://stacker.news/items/785503 |archive-date=24 Feb 2026 |website=[[stacker news]]}}</ref><ref>{{Cite web |date=2024-11-27 |title=Revolut mobile finance - not supported on devices with custom firmware problem |url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem |url-status=live |archive-url=http://web.archive.org/web/20251219190942/https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem/ |archive-date=19 Dec 2025 |website=GrapheneOS Discussion Forum}}</ref><ref>{{Cite web |last=innershark |date=2024-11-30 |title=Revolut stopped working on Graphene OS |url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/ |url-status=live |archive-url=http://web.archive.org/web/20260224115006/https://old.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/ |archive-date=24 Feb 2026 |website=[[Reddit]]}}</ref><ref>{{Cite web |last=GrapheneOS |date=2024-12-09 |title=GrapheneOS: "Revolut is misleading users..." |url=https://grapheneos.social/@GrapheneOS/113623492156274859 |url-status=live |archive-url=http://web.archive.org/web/20251126021327/https://grapheneos.social/@GrapheneOS/113623492156274859 |archive-date=26 Nov 2025 |access-date= |website=[[Mastodon]]}}</ref><ref>{{Cite web |last=ILoveHexa92 |date=2024-11-27 |title=Graphene OS bot supporter? |url=https://www.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/ |url-status=live |archive-url=http://web.archive.org/web/20260224115127/https://old.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/ |archive-date=24 Feb 2026 |website=[[Reddit]]}}</ref><ref>{{Cite web |last=David |first= |date=2024-12-24 |title=Urgent: do NOT upgrade Revolut’s app. |url=https://forum.sailfishos.org/t/revolut-fails-loading-since-7-22-version-27-october-2020/3307/21 |url-status=live |archive-url=http://web.archive.org/web/20260224115217/https://forum.sailfishos.org/t/revolut-fails-loading-since-7-22-version-27-october-2020/3307/21 |archive-date=24 Feb 2026 |website=Sailfish OS Forum}}</ref>


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If a user was previously authenticated and had access to their account, which was then blocked prior to a mandatory app update without adequate warning, this may constitute a legal violation.
If a user was previously authenticated and had access to their account, which was then blocked prior to a mandatory app update without adequate warning, this may constitute a legal violation.
===Revolut's response===
{{Ph-I-ComR}}
==Consumer's response==
{{Ph-I-ConR}}
==See also==
* [[Apps deliberately refusing to work on modded devices]]


==References==
==References==
{{reflist}}
{{Reflist}}
 
[[Category:Revolut]]
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