Revolut blocked access for users with custom OS
Revolut removed support to users with custom OS on their device.
Background
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Revolut Group Holdings Ltd, doing business as Revolut, is a British multinational neobank and fintech company that offers banking services for individuals and businesses. It was founded in July 2015 by British-Russian businessman Nikolay Storonsky and British-Ukrainian software engineer Vlad Yatsenko. As of 2025, the company operated in over 48 countries and caters to over 60 million retail customers globally.
Incident
[edit | edit source]In November 2024, Revolut pushed an update that detects custom ROMs in order to block the user of said ROM from their application. The change was announced through an in-app message, which is shown once a user attempts to log into their bank account.[1][2][3][4][5][6]
Due to this update, closing an account is unlikely. When attempting to communicate via support email, they insist that users must either wipe their device or use a secondary phone.
If a user is in need of closing an account, Communicating for help via email is unsupported as Revolut communicates that a device must be contain an official Android system in order to get continued support. Including when the user requires no action in order to resolve the problem.
While subjective to interpretation, this practice may infringe on users' rights, particularly within the EU.
Under Directive 2015/2366 (PSD2), specifically Articles 68 and 97, Revolut has a legal obligation to guarantee access to payment services for duly authenticated users.
If a user was previously authenticated and had access to their account, which was then blocked prior to a mandatory app update without adequate warning, this may constitute a legal violation.
Revolut's response
[edit | edit source]Revolut's official help pages confirm the blocking and state its purpose as a security measure.[7] To affected users, they recommend contacting their manufacturer for advice on how to factory reset and restore the original firmware.[8]
In cases where the manufacturer discontinues software support for a device, using the stock operating system can actually leave the user exposed to more security vulnerabilities as opposed to using a trustworthy, well-maintained third-party OS. Moreover, this policy blocks affected customers from being able to access instant push notifications about card transactions or an easy way to block their card.
Consumer's response
[edit | edit source]Some customers have found ways to trick the app into bypassing the block.[9] As these bypasses require rooting the device and installing third-party spoofing modules, they can leave users exposed to significant security risks unnecessarily.
See also
[edit | edit source]References
[edit | edit source]- ↑ "PSA: warning for graphene os users and revolut customers". stacker news. 2024-11-27. Archived from the original on 24 Feb 2026.
- ↑ "Revolut mobile finance - not supported on devices with custom firmware problem". GrapheneOS Discussion Forum. 2024-11-27. Archived from the original on 19 Dec 2025.
- ↑ innershark (2024-11-30). "Revolut stopped working on Graphene OS". Reddit. Archived from the original on 24 Feb 2026.
- ↑ GrapheneOS (2024-12-09). "GrapheneOS: "Revolut is misleading users..."". Mastodon. Archived from the original on 26 Nov 2025.
- ↑ ILoveHexa92 (2024-11-27). "Graphene OS bot supporter?". Reddit. Archived from the original on 24 Feb 2026.
{{cite web}}: CS1 maint: numeric names: authors list (link) - ↑ David (2024-12-24). "Urgent: do NOT upgrade Revolut's app". Sailfish OS Forum. Archived from the original on 24 Feb 2026.
- ↑ "Why is the Revolut app no longer supported on my device?". Archived from the original on 2026-07-18.
- ↑ "Contacting your device manufacturer". Archived from the original on 2026-07-18.
- ↑ "How to bypass new Revolut root/custom firmware check". 2025-02-01. Archived from the original on 2026-03-12.