Arlo Technologies: Difference between revisions
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{{CompanyCargo | {{CompanyCargo | ||
|Founded=2014 | |Founded=2014 | ||
|Industry=Security | |Industry=Security | ||
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|Type=Public | |Type=Public | ||
|Website=https://arlo.com/ | |Website=https://arlo.com/ | ||
|Description= | |||
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'''Arlo''' is a surveillance camera company established in 2014, originally as a division of Netgear. It has been an independent company since 2018. It specializes in smart home security products including cameras, baby monitoring cameras, doorbells, and security systems. These products are connected to Arlo cloud servers. | '''Arlo Technologies Inc.''' is a surveillance camera company established in 2014, originally as a division of Netgear. It has been an independent company since 2018. It specializes in smart home security products including cameras, baby monitoring cameras, doorbells, and security systems. These products are connected to Arlo cloud servers. | ||
==Consumer | ==Consumer impact summary== | ||
=== | {{Ph-C-CIS}} | ||
*The consumer may choose to provide Arlo with information such as birth information, sex, preferred language, and medical condition for the Emergency Response service.<ref name=":1"> | ===User privacy=== | ||
*The consumer may choose to provide Arlo with information such as birth information, sex, preferred language, and medical condition for the Emergency Response service.<ref name=":1">{{Cite web |author= |title=Privacy Notice {{!}} Arlo Smart Home Security |url=https://www.arlo.com/en-us/privacy-policy.html#your-rights-and-choices |website=Arlo |date=2 Sep 2024 |access-date=20 May 2026 |url-status=live |archive-url=http://web.archive.org/web/20250804103410/https://www.arlo.com/en-us/privacy-policy.html |archive-date=4 Aug 2025}}</ref> | |||
*Arlo collects information from devices connected to the Arlo network. This includes IP addresses, location information, and device information.<ref name=":1" /> | *Arlo collects information from devices connected to the Arlo network. This includes IP addresses, location information, and device information.<ref name=":1" /> | ||
*Arlo collects information on how the consumer uses the product. This includes: error rates, connection time, internet speed, and sites the consumer visits before and after using the Arlo service.<ref name=":1" /> | *Arlo collects information on how the consumer uses the product. This includes: error rates, connection time, internet speed, and sites the consumer visits before and after using the Arlo service.<ref name=":1" /> | ||
*Arlo collects information on the service's surrounding environments including motion, temperature, light, and sound.<ref name=":1" /> | *Arlo collects information on the service's surrounding environments including motion, temperature, light, and sound.<ref name=":1" /> | ||
*Information is used to improve Arlo services, to protect the company, and to provide services.<ref name=":1" /> | *Information is used to improve Arlo services, to protect the company, and to provide services.<ref name=":1" /> | ||
* | *Shared information is used for marketing purposes such as special offers and promotions. This information is also shared with "select third-parties."<ref name=":1" /> | ||
* | *By default, users are opted into interest-based in-app advertising and sharing of information for online advertising purposes. Each user can opt out of both.<ref name=":1" /> | ||
===Transparency=== | |||
*Arlo makes a "Privacy Pledge" separate from its privacy policy. In this pledge Arlo promises "military-grade encryption," "privacy and security by design," "responsible disclosure," and "limited data collection," among other details.<ref name=":2"> | ====Transparency==== | ||
*Arlo publishes a bi-annual transparency report in which information such as the number and result of law enforcement requests is included.<ref> | *Arlo makes a "Privacy Pledge" separate from its privacy policy. In this pledge Arlo promises "military-grade encryption," "privacy and security by design," "responsible disclosure," and "limited data collection," among other details.<ref name=":2">{{Cite web |author= |title=Privacy Pledge {{!}} Arlo's Commitment to Your Data |url=https://www.arlo.com/en-us/privacy-pledge.html |website=Arlo |date= |access-date=20 May 2026 |url-status=live |archive-url=http://web.archive.org/web/20250810134140/https://www.arlo.com/en-us/privacy-pledge.html |archive-date=10 Aug 2025}}</ref> | ||
*Arlo publishes a bi-annual transparency report in which information such as the number and result of law enforcement requests is included.<ref>{{Cite web |author= |title=Regulatory |url=https://www.arlo.com/en-us/regulatory.html |website=Arlo |date= |access-date=20 May 2026 |url-status=live |archive-url=http://web.archive.org/web/20250816191709/https://www.arlo.com/en-us/regulatory.html |archive-date=16 Aug 2025}}</ref> | |||
*"Arlo Secure Plan" subscribers are automatically opted out of interest-based in-app advertising, contrasting with non-subscribers.<ref name=":2" /> | *"Arlo Secure Plan" subscribers are automatically opted out of interest-based in-app advertising, contrasting with non-subscribers.<ref name=":2" /> | ||
=== | |||
*Arlo hardware must use Arlo cloud servers to store and deal with collected data.<ref name=":3"> | ===User freedom=== | ||
== | *Arlo hardware must use Arlo cloud servers to store and deal with collected data.<ref name=":3">{{Cite web |author= |title=End of Life for Arlo Devices and Services |url=https://kb.arlo.com/000063018/Arlo-Legacy-Cameras-End-of-Life |website=Arlo |date=22 Apr 2026 |access-date=20 May 2026 |url-status=live |archive-url=https://web.archive.org/web/20260521035808/https://kb.arlo.com/000063018/Arlo-Legacy-Cameras-End-of-Life |archive-date=21 May 2026}}</ref><ref>{{Cite web |author=StephenB |title=Arlo Q End of Life Policy and Arlo Q |url=https://community.arlo.com/t5/Arlo-Q/Arlo-Q-End-of-Life-Policy-and-Arlo-Q/m-p/1895490#M11966 |website=Arlo |date=7 Jan 2023 |access-date=20 May 2026 |url-status=live |archive-url=http://web.archive.org/web/20250708192028/https://community.arlo.com/t5/Arlo-Q/Arlo-Q-End-of-Life-Policy-and-Arlo-Q/m-p/1895490 |archive-date=8 Jul 2025}}</ref> | ||
===End of life for Arlo legacy cameras and services ( | |||
On July | ==Incidents== | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | |||
===End of life for Arlo legacy cameras and services (''2023—2025'')=== | |||
On 1 July 2023, Arlo announced two of their popular home security cameras would be designated [[Self-destructive design|End Of Life]] (EOL). On 1 January 2025, Arlo designated six more popular products to this category.<ref name=":3" /> | |||
While this designation does not immediately remove the use of the device, important features are discontinued: | While this designation does not immediately remove the use of the device, important features are discontinued: | ||
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*Any additional features Arlo sees fit to remove in the future.<ref name=":3" /> | *Any additional features Arlo sees fit to remove in the future.<ref name=":3" /> | ||
Despite the purchase of the device already being made, Arlo has the power to unilaterally decide not to follow their end of the deal by not providing the service the consumer paid for. As a result of their cameras being tied to Arlo's proprietary software hosted on Arlo's servers, the user is left stranded when Arlo decides their product is outdated.<ref> | Despite the purchase of the device already being made, Arlo has the power to unilaterally decide not to follow their end of the deal by not providing the service the consumer paid for. As a result of their cameras being tied to Arlo's proprietary software hosted on Arlo's servers, the user is left stranded when Arlo decides their product is outdated.<ref>{{Cite web |last=Rossmann |first=Louis |title=Arlo cameras take the L with disposable junk |url=https://www.youtube.com/watch?v=PrtbYu1OYhY |website=[[YouTube]] |date=10 Jan 2023 |access-date=20 May 2026 |url-status=live |archive-url=https://preservetube.com/watch?v=PrtbYu1OYhY |archive-date=2 Apr 2023}}</ref> | ||
==Products== | |||
{{Ph-C-P}} | |||
==See also== | |||
{{Ph-C-SA}} | |||
==References== | ==References== | ||
{{Reflist}} | |||
[[Category: | |||
[[Category:{{PAGENAME}}]] | |||
[[Category:Companies]] | |||