Trade Republic

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Trade Republic

Basic information
Founded	2015
Legal Structure	Private
Industry	Financial services
Also known as
Official website	https://www.traderepublic.com

Trade Republic is a German neo-broker that offers bank accounts and trading of finance products such as stocks and ETFs using a smartphone app. In 2025, they reported having over 8 million customers and managing over 100 billion euros of assets.

Consumer impact summary

Poor customer support and app experience

Users have criticized Trade Republic's slow and inadequate customer support. The support is an app-integrated chatbot that users find vague and unhelpful. Users with login issues cannot get help, as the chatbot is only available for logged in users, and no email address or phone number is available for support. The unavailable support is especially inconvenient for users who need to make timely financial decisions, like selling assets or withdrawing money. Additionally, the app's calculation of tax, fees and dividends is known to be inaccurate.

Privacy and sovereignty

Attempting to send an email to the non-existent address [email protected] reveals that the company's mail servers run via the domain aspmx.l.google.com, indicating that Trade Republic's email communication runs over servers run by US advertising giant Google, which raises significant concerns about privacy and digital sovereignty.^{[citation needed]}Moreover, investments by the Founder's Fund of controversial American investor Peter Thiel, who owns large parts of Palantir and PayPal, have raised concerns about privacy and potential foreign interference. The Exodus Privacy Project lists a total of 7 trackers inside of the app, including several advertising companies such as Adjust and Google. This is at odds with the German principle of Bankgeheimnis (banking confidentiality)]], the notion that banks have the duty to protect the information of their customers except where required by anti-fraud legislation.

Forced app

Critical features, such as signing up for an account, identity verification and, crucially, support chat, are only available from within the app. The service cannot be used using the website alone. Unlike most German banks, Trade Republic does not support the FinTS standard, which would allow integration into normal banking apps.^{[citation needed]}

Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Trade Republic category.

App explicitly blocked on Android ROM (2026-Present)

Claim that the app can only be used with official software and can only be installed by official app store for your safety. It blocks users who run custom ROMs from using the platform. Users who had a Trade Republic account previously were also affected and cannot access their funds. There was no prior warning from the company to customers.^{[citation needed (7 June 2026)]}

Products

This is a list of the company's product lines with articles on this wiki.

• Example product line one (release date): Short summary of the product's incidents.
• Example product line two (release date):

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See also

Link to relevant theme articles or companies with similar incidents.

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