Mercedes-Benz: Difference between revisions
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{{ | {{StubNotice}} | ||
{{CompanyCargo | |||
|Founded=1926 | |||
| Founded =1926 | |Industry=Automotive | ||
| Industry =Automotive | |Logo=Mercedes-Benz Logo 2010.svg | ||
| | |ParentCompany= | ||
| | |Type=Subsidiary | ||
|Website=https://www.mercedes-benz.com/ | |||
|Description=Mercedes-Benz is a German automotive manufacturer. | |||
}} | }} | ||
'''{{Wplink|Mercedes-Benz}}''' is a German automotive manufacturer founded in 1926 and is based in Stuttgart, Baden-Württemberg, Germany. | |||
==Consumer impact summary== | ==Consumer impact summary== | ||
{{Ph-C-CIS}} | |||
Some Mercedes models have features that are taken away and/or disabled shortly after their sale. | |||
===Diagnostic software availability=== | |||
Modern Mercedes vehicles require access to the proprietary diagnostic platform, XENTRY, for many repairs and maintenance procedures. Mercedes-Benz officially restricts XENTRY diagnostic systems and online SCN coding rights to authorized dealerships and registered independent service providers (ISPs). Private individuals generally cannot buy official, full-feature factory access. | |||
==Incidents== | ==Incidents== | ||
===App disabled ( | ===Subscription required for EQS rear-wheel steering (''2021'')=== | ||
In February 2025, Mercedes-Benz switched off support for the accompanying app<ref>{{ | In July 2021, Mercedes-Benz announced in Europe that it would cost €489 ($575) annually to unlock the full capabilities of the rear wheels.<ref>{{Cite web |last=Tsui |first=Chris |title=Full Rear-Wheel Steering on Mercedes EQS Will Be $575 Annual Subscription in Germany: Report |url=https://www.thedrive.com/tech/41678/full-rear-wheel-steering-on-mercedes-eqs-will-be-575-annual-subscription-in-germany-report |website=The Drive |date=26 Jul 2021 |access-date=20 Aug 2025 |url-status=live |archive-url=http://web.archive.org/web/20251112132720/https://www.thedrive.com/tech/41678/full-rear-wheel-steering-on-mercedes-eqs-will-be-575-annual-subscription-in-germany-report |archive-date=12 Nov 2025}}</ref> By default, all Mercedes-Benz vehicles have the hardware capability to do full 10-degree rear-wheel steering; however, they are software-locked to 4.5 degrees without payment. | ||
===Subscription required for performance "Acceleration Increase" (''2023'')=== | |||
In April 2023, Mercedes-Benz announced that it would charge $60-90/month or $600-$900/year for 60-80 horsepower increases (''e.g.'' EQE 350: 288hp → 348hp, EQS 450: 355hp → 435hp).<ref>{{Cite web |last=Stafford |first=Eric |title=Mercedes Reveals EQE and EQS 'Acceleration Increase' Subscription Pricing |url=https://www.caranddriver.com/news/a43713075/mercedes-benz-eqe350-eqs450-acceleration-increase-subscription-pricing/ |website=Car and Driver |date=26 Apr 2023 |access-date=20 Aug 2025 |url-status=live |archive-url=https://web.archive.org/web/20260222223452/https://www.caranddriver.com/news/a43713075/mercedes-benz-eqe350-eqs450-acceleration-increase-subscription-pricing/ |archive-date=22 Feb 2026}}</ref> This was done through software-locking the cars despite the cars having the hardware capability to have higher horsepower. | |||
===App for Smart brand disabled (''2025'')=== | |||
In February 2025, Mercedes-Benz switched off support for the accompanying app for some of their Smart brand car models after a very short time, even though the cars were almost brand new.<ref>{{Cite web |last=Kunkel |first=Christina |title=Wie Mercedes seine Smart-Kunden verärgert |trans-title=How Mercedes angers its "Smart" costumers |url=https://www.sueddeutsche.de/wirtschaft/smart-app-mercedes-eq-abschaltung-nachruestung-li.3200936?reduced=true |url-access=subscription |website=Sueddeutsche Zeitung |date=18 Feb 2025 |access-date=24 Jun 2026 |url-status=live |archive-url=http://web.archive.org/web/20251107022517/https://www.sueddeutsche.de/wirtschaft/smart-app-mercedes-eq-abschaltung-nachruestung-li.3200936?reduced=true |archive-date=7 Nov 2025 |language=de}}</ref> In the comments of the linked article, user Norbert Endres mentioned the same thing happening for the previous model Smart ED 451 in 2019. According to him, the company hotline suggested he buy a new car of model Smart EQ 453 to resolve the problem when he confronted them. Another user complained about a similar incident where all digital features were disabled in the premium class models of the series E-Klasse 212. | |||
==Products== | ==Products== | ||
*S212 300E Bluetec Hybrid (2015) | |||
* | |||
==See also== | ==See also== | ||
*[[BMW]] | |||
*[[BMW feature lockout scandal]] | *[[BMW feature lockout scandal]] | ||
*[[Ford]] | |||
*[[Honda]] | |||
*[[Toyota]] | |||
==References== | ==References== | ||
{{ | {{Reflist}} | ||
[[Category:{{PAGENAME}}]] | [[Category:{{PAGENAME}}]] | ||
Latest revision as of 04:41, 25 June 2026
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| Basic information | |
|---|---|
| Founded | 1926 |
| Legal Structure | Subsidiary |
| Industry | Automotive |
| Also known as | |
| Official website | https://www.mercedes-benz.com/ |
Mercedes-Benz is a German automotive manufacturer founded in 1926 and is based in Stuttgart, Baden-Württemberg, Germany.
Consumer impact summary
[edit | edit source]
Some Mercedes models have features that are taken away and/or disabled shortly after their sale.
Diagnostic software availability
[edit | edit source]Modern Mercedes vehicles require access to the proprietary diagnostic platform, XENTRY, for many repairs and maintenance procedures. Mercedes-Benz officially restricts XENTRY diagnostic systems and online SCN coding rights to authorized dealerships and registered independent service providers (ISPs). Private individuals generally cannot buy official, full-feature factory access.
Incidents
[edit | edit source]Subscription required for EQS rear-wheel steering (2021)
[edit | edit source]In July 2021, Mercedes-Benz announced in Europe that it would cost €489 ($575) annually to unlock the full capabilities of the rear wheels.[1] By default, all Mercedes-Benz vehicles have the hardware capability to do full 10-degree rear-wheel steering; however, they are software-locked to 4.5 degrees without payment.
Subscription required for performance "Acceleration Increase" (2023)
[edit | edit source]In April 2023, Mercedes-Benz announced that it would charge $60-90/month or $600-$900/year for 60-80 horsepower increases (e.g. EQE 350: 288hp → 348hp, EQS 450: 355hp → 435hp).[2] This was done through software-locking the cars despite the cars having the hardware capability to have higher horsepower.
App for Smart brand disabled (2025)
[edit | edit source]In February 2025, Mercedes-Benz switched off support for the accompanying app for some of their Smart brand car models after a very short time, even though the cars were almost brand new.[3] In the comments of the linked article, user Norbert Endres mentioned the same thing happening for the previous model Smart ED 451 in 2019. According to him, the company hotline suggested he buy a new car of model Smart EQ 453 to resolve the problem when he confronted them. Another user complained about a similar incident where all digital features were disabled in the premium class models of the series E-Klasse 212.
Products
[edit | edit source]- S212 300E Bluetec Hybrid (2015)
See also
[edit | edit source]References
[edit | edit source]- ↑ Tsui, Chris (26 Jul 2021). "Full Rear-Wheel Steering on Mercedes EQS Will Be $575 Annual Subscription in Germany: Report". The Drive. Archived from the original on 12 Nov 2025. Retrieved 20 Aug 2025.
- ↑ Stafford, Eric (26 Apr 2023). "Mercedes Reveals EQE and EQS 'Acceleration Increase' Subscription Pricing". Car and Driver. Archived from the original on 22 Feb 2026. Retrieved 20 Aug 2025.
- ↑ Kunkel, Christina (18 Feb 2025). "Wie Mercedes seine Smart-Kunden verärgert" [How Mercedes angers its "Smart" costumers]. Sueddeutsche Zeitung (in Deutsch). Archived from the original on 7 Nov 2025. Retrieved 24 Jun 2026.