Google Pixel: Difference between revisions
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{{ | {{ProductLineCargo | ||
| | |ArticleType = Product | ||
| | |Category = Smartphones | ||
| | |Company = Google | ||
| | |Description = | ||
| | |InProduction = Yes | ||
|Logo = Google Pixel logo.svg | |||
|ReleaseYear = 2013 | |||
|Website = https://pixel.google.com | |||
}} | }} | ||
'''{{PAGENAME}}''' is a consumer electronic device that Google develops and equips with specialized versions of Android or ChromeOS. | '''{{PAGENAME}}''' is a consumer electronic device that Google develops and equips with specialized versions of Android or ChromeOS. | ||
==Consumer impact summary== | ==Consumer impact summary== | ||
The Google Pixel line of smartphones have been plagued by a series of battery related issues ranging from worse battery performance to chances of fire.<ref name=":42">{{Cite web |title=I change my battery a month BEFORE the upgrade, but after, I got the ! mark ... any tips ? |url=https://www.reddit.com/r/Pixel4a/comments/1i2xm7c/i_change_my_battery_a_month_before_the_upgrade/ |url-status=live |access-date=25 Mar 2025 |website=[[Reddit]]}}</ref><ref name=":12">{{Cite web |date=1 Apr 2025 |title=Understand your Pixel battery |url=https://support.google.com/pixelphone/answer/15738128 |url-status=live |archive-url=https://web.archive.org/web/20250404092737/https://support.google.com/pixelphone/answer/15738128 |archive-date=4 Apr 2025 |access-date=4 Apr 2025 |website=[[Google]]}}</ref><ref name=":3">{{Cite web |last=erinelise28 |first= |date=2025-04-22 |title=Pixel 6a Caught on Fire, not sure I want another Pixel |url=https://support.google.com/pixelphone/thread/339876579/pixel-6a-caught-on-fire-not-sure-i-want-another-pixel |url-status=live |archive-url=https://web.archive.org/web/20250516162435/https://support.google.com/pixelphone/thread/339876579/pixel-6a-caught-on-fire-not-sure-i-want-another-pixel?hl=en |archive-date=2025-05-16 |access-date=2025-05-16 |website=Google Pixel Community}}</ref> This has lead to some consumers being doubtful towards the brand and whether they will spend money with them again.<ref name=":3" /> | |||
A battery-limiting update was pushed automatically without user consent, and users cannot opt-out through normal means. Google removed access to previous firmware versions, effectively limiting users' ability to restore their devices to full functionality. | A battery-limiting update was pushed automatically without user consent, and users cannot opt-out through normal means. Google removed access to previous firmware versions, effectively limiting users' ability to restore their devices to full functionality. | ||
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To receive compensation for the issue, users have to share sensitive personal information, including social security numbers and bank details, with Payoneer, a third-party payment processor. This forces users to choose between their privacy and receiving compensation for their degraded device. | To receive compensation for the issue, users have to share sensitive personal information, including social security numbers and bank details, with Payoneer, a third-party payment processor. This forces users to choose between their privacy and receiving compensation for their degraded device. | ||
The compensation options favor users choosing to remain within the Google ecosystem ($100 store credit for new Pixel phones, or $50 through Payoneer with fees and privacy concerns). | The compensation options favor users choosing to remain within the Google ecosystem ($100 store credit for new Pixel phones, or $50 through Payoneer with fees and privacy concerns).<ref name=":0">https://support.google.com/pixelphone/answer/15701861 | ||
<ref name=":0">https://support.google.com/pixelphone/answer/15701861 | |||
Mirror, via the Wayback Machine: https://web.archive.org/web/20250107002112/https://support.google.com/pixelphone/answer/15701861 | Mirror, via the Wayback Machine: https://web.archive.org/web/20250107002112/https://support.google.com/pixelphone/answer/15701861 | ||
Other mirror via archive.ph https://archive.ph/zoooR | Other mirror via archive.ph https://archive.ph/zoooR | ||
</ref><ref>https://support.google.com/pixelphone/workflow/15642495 | </ref><ref>{{Cite web |title=Request a repair, payment, or future discount code |url=https://support.google.com/pixelphone/workflow/15642495 |url-status=live |archive-url=https://web.archive.org/web/20250107002104/https://support.google.com/pixelphone/workflow/15642495 |archive-date=7 Jan 2025 |access-date=25 Mar 2025 |website=[[Google]]}}</ref><ref name=":1">{{Cite web |last=Davis |first=Wes |date=8 Jan 2025 |title=Google’s new Pixel 4A update is going to lower battery life for some owners |url=https://www.theverge.com/2025/1/7/24338566/google-pixel-4a-battery-stability-replacement-reduced-capacity |url-status=live |access-date=25 Mar 2025 |website=The Verge}}</ref><ref>{{Cite web |title=Annual account fee |url=https://payoneer.custhelp.com/app/answers/detail/a_id/43738/~/annual-account-fee |url-status=live |access-date=25 Mar 2025 |website=[[Payoneer]]}}</ref><ref name=":2">{{Cite web |title=I have replaced battery in a local shop not supported by Google |url=https://www.reddit.com/r/Pixel4a/comments/1i1e4ds/i_have_replaced_battery_in_a_local_shop_not/ |url-status=live |access-date=25 Mar 2025 |website=[[Reddit]]}}</ref> | ||
Google's support team at times have claimed that certain repairs were unsuccessful because they were performed outside of authorized service centers.<ref>{{Cite web |title=Replaced the battery, but still the warning. |url=https://www.reddit.com/r/Pixel4a/comments/1i19hxf/replaced_the_battery_but_still_the_warning/ |url-status=live |access-date=25 Mar 2025 |website=[[Reddit]]}}</ref><ref name=":22">{{Cite web |title=I have replaced battery in a local shop not supported by Google |url=https://www.reddit.com/r/Pixel4a/comments/1i1e4ds/i_have_replaced_battery_in_a_local_shop_not/ |url-status=live |access-date=25 Mar 2025 |website=[[Reddit]]}}</ref> | |||
Google's support team claimed that certain repairs were unsuccessful because they were performed outside of authorized service centers. | |||
<ref>https://www.reddit.com/r/Pixel4a/comments/1i19hxf/replaced_the_battery_but_still_the_warning/ | |||
https://www.reddit.com/r/Pixel4a/comments/1i1e4ds/i_have_replaced_battery_in_a_local_shop_not/</ref> | |||
==Incidents== | ==Incidents== | ||
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<!--*''[[Example incident one]]'' (''date''): ''Short summary of the incident (could be the same as the summary preceding the article).'' | <!--*''[[Example incident one]]'' (''date''): ''Short summary of the incident (could be the same as the summary preceding the article).'' | ||
*''[[Example incident two]]'' (''date''):--> | *''[[Example incident two]]'' (''date''):--> | ||
Incidents affecting all of the company's products can be found in the company article: [[Google]] | Incidents affecting all of the company's products can be found in the company article: [[Google]] | ||
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This is a list of the products with articles on this wiki. | This is a list of the products with articles on this wiki. | ||
*[[Pixel 4a]] (2020-08-03): An update was pushed, without users' consent, to limit the device's battery capacity and charging speed in an attempt to "improve the stability of their battery's performance". | *[[Pixel 4a]] (2020-08-03): An update was pushed, without users' consent, to limit the device's battery capacity and charging speed in an attempt to "improve the stability of their battery's performance". | ||
*[[Pixel 6a Battery Nerf|Pixel 6a]] (2022-07-21): As some models were lighting on fire, Google responded by releasing a software update that hampers battery capacity and charging speed once the battery hits 400 charge cycles. | |||
*[[Pixel 9a Battery Health Assistance|Pixel 9a]] (2025-04-10): Google announced its Battery Health Assistance, to limit the device's battery voltage and "manage long term health and performance of the battery" | |||
<!--==See also== | <!--==See also== | ||