Coffee Meets Bagel: Difference between revisions
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| | {{Cleanup|Issue 1=Reference not properly formatted. See [[Template:Cite web]].|Issue 2=This article is using the wrong cargo if the page is intended to discuss the PRODUCT.}} | ||
| Type = Private | {{CompanyCargo | ||
| Founded = 2012 | |Type=Private | ||
| Industry = Online dating | |Founded=2012 | ||
| | |Industry=Online dating | ||
| Logo = | |Website=https://coffeemeetsbagel.com/ | ||
|Logo=CoffeeMeetsBagel logo.png | |||
|Description= | |||
}} | }} | ||
== Consumer impact summary == | '''{{Wplink|Coffee Meets Bagel}}''' is a dating and social-networking service based in the United States, founded in 2012 by three sisters. | ||
{{ | |||
==Consumer impact summary== | |||
{{Ph-C-CIS}} | |||
==Incidents== | ==Incidents== | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | |||
===Refund process=== | ===Refund process=== | ||
The cancellation window for the service is 14 days in EU, EEA, UK, and Switzerland, and 72 hours in the states of Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio and Wisconsin, as outlined in sections 8 and 20 of the [[terms of service]] (TOS).<ref name="tos" | The cancellation window for the service is 14 days in EU, EEA, UK, and Switzerland, and 72 hours in the states of Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio and Wisconsin, as outlined in sections 8 and 20 of the [[terms of service]] (TOS).<ref name="tos" /> Customers in other states are not eligible for refund. The process for cancellation regardless of region includes either going through the subscription provider (Apple) or mailing a signed notice to the company's PO box. California and Ohio users are given the option to open a ticket through an online portal. | ||
<gallery> | <gallery> | ||
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</gallery> | </gallery> | ||
===Forced arbitration=== | ===Forced arbitration (''2024'')=== | ||
Section 19 of Coffee Meets Bagel's Terms of Use states that the user, by accepting the terms of service, waives their right to litigation.<ref name="tos">[https://coffeemeetsbagel.com/tos "Coffee Meets Bagel Terms of service"] accessed 29 Jan 2025, [https://archive.ph/3LI8i archive] via archive.today on 6 Sep 2024, [https://web.archive.org/web/20250129121617/https://coffeemeetsbagel.com/tos archive] via archive.org on 29 Jan 2025</ref> In particular, the terms of service prohibit customers' from participation in any kind of | Section 19 of Coffee Meets Bagel's Terms of Use states that the user, by accepting the terms of service, waives their right to litigation.<ref name="tos">[https://coffeemeetsbagel.com/tos "Coffee Meets Bagel Terms of service"] accessed 29 Jan 2025, [https://archive.ph/3LI8i archive] via archive.today on 6 Sep 2024, [https://web.archive.org/web/20250129121617/https://coffeemeetsbagel.com/tos archive] via archive.org on 29 Jan 2025</ref> In particular, the terms of service prohibit customers' from participation in any kind of {{Wplink|class action}} and limits claims to the customers' individual capacity. In addition, prior to any action, the terms of service stipulate that a "pre-demand notice" be physically mailed to Coffee Meets Bagel offices that has to meet certain criteria. | ||
<gallery> | <gallery> | ||
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</gallery> | </gallery> | ||
The [[Forced arbitration|forced-arbitration]] clause was added in March 2024, shortly after Coffee Meets Bagel changed how its premium subscription worked (in December 2023) and denied refund requests to users who were past their refund period.{{CitationNeeded}} | |||
==See also== | |||
{{Ph-C-SA}} | |||
==References== | ==References== | ||
{{Reflist}} | |||
[[Category: | |||
[[Category:{{PAGENAME}}]] | |||
Latest revision as of 02:49, 6 May 2026
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| Basic information | |
|---|---|
| Founded | 2012 |
| Legal Structure | Private |
| Industry | Online dating |
| Also known as | |
| Official website | https://coffeemeetsbagel.com/ |
Coffee Meets Bagel is a dating and social-networking service based in the United States, founded in 2012 by three sisters.
Consumer impact summary
[edit | edit source]
Incidents
[edit | edit source]This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Coffee Meets Bagel category.
Refund process
[edit | edit source]The cancellation window for the service is 14 days in EU, EEA, UK, and Switzerland, and 72 hours in the states of Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio and Wisconsin, as outlined in sections 8 and 20 of the terms of service (TOS).[1] Customers in other states are not eligible for refund. The process for cancellation regardless of region includes either going through the subscription provider (Apple) or mailing a signed notice to the company's PO box. California and Ohio users are given the option to open a ticket through an online portal.
-
Portion of section 20 of Coffee Meets Bagel TOS, cancellation process -
Portion of section 8 of Coffee Meets Bagel TOS, general cancellation policy -
Portion of section 8 of Coffee Meets Bagel TOS, cancellation policy in EU and specific regions
Forced arbitration (2024)
[edit | edit source]Section 19 of Coffee Meets Bagel's Terms of Use states that the user, by accepting the terms of service, waives their right to litigation.[1] In particular, the terms of service prohibit customers' from participation in any kind of class action and limits claims to the customers' individual capacity. In addition, prior to any action, the terms of service stipulate that a "pre-demand notice" be physically mailed to Coffee Meets Bagel offices that has to meet certain criteria.
-
Portion of section 19 of Coffee Meets Bagel TOS, class action waiver -
Portion of section 19 of Coffee Meets Bagel TOS, pre-demand notice
The forced-arbitration clause was added in March 2024, shortly after Coffee Meets Bagel changed how its premium subscription worked (in December 2023) and denied refund requests to users who were past their refund period.[citation needed]
See also
[edit | edit source]
References
[edit | edit source]- ↑ 1.0 1.1 "Coffee Meets Bagel Terms of service" accessed 29 Jan 2025, archive via archive.today on 6 Sep 2024, archive via archive.org on 29 Jan 2025