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[[wikipedia:Brother_Industries|'''Brother Industries, Ltd.''']] manufactures and sells communications and printing equipment in Japan, the Americas, Europe, Asia, Oceania, the Middle East, Africa, and internationally. It operates through Printing & Solutions, Machinery, Domino, Nissei, Personal & Home, and Network & Contents segments.
'''Brother Industries Ltd.''' manufactures and sells communications and printing equipment in Japan, the Americas, Europe, Asia, Oceania, the Middle East, Africa, and internationally. It operates through Printing & Solutions, Machinery, Domino, Nissei, Personal & Home, and Network & Contents segments.


Brother has faced consumer criticism and regulatory action, having been criticized for practices that allegedly reduce choice, obfuscate information and accelerate product obsolescence.
Brother has faced consumer criticism and regulatory action, having been criticized for practices that allegedly reduce choice, obfuscate information and accelerate product obsolescence.


==Consumer impact summary==
==Consumer impact summary==
===DSF & DRM: a misuse of market power===
[[File:Brother Refresh.png|thumb|247x247px]]
[[File:Brother Refresh.png|thumb|247x247px]]
Brother non-industrial printers & copiers hold the [https://www.statista.com/outlook/cmo/consumer-electronics/computing/printers-copiers/australia third largest market share] in the Asia Pacific region and are a popular choice for home and small business users. Brother's monochromatic, colour, multi-function, laser and inkjet printers offer a low-price entry and are sold at most large box retailers where consumables such as toners and cartridges are also readily available.  
Brother non-industrial printers & copiers hold the third largest market share in the Asia Pacific region<ref>{{Cite web |title=Printers & Copiers - Australia |url=https://www.statista.com/outlook/cmo/consumer-electronics/computing/printers-copiers/australia |url-status=live |access-date=29 Aug 2025 |website=Statista Market Forecast}}</ref> and are a popular choice for home and small business users. Brother's monochromatic, colour, multi-function, laser, and inkjet printers offer a low-price entry and are sold at most large box retailers, where consumables such as toners and cartridges are also readily available. Within the printer category at the largest office and stationery retailer in Australia, Officeworks, Brother is the most represented brand.<ref>{{Cite web |title=Printers |url=https://www.officeworks.com.au/shop/officeworks/c/technology/printers |url-status=live |access-date=29 Aug 2025 |website=Officeworks}}</ref> 


Within the printer category at the largest office and stationery retailer in Australia: [https://www.wesfarmers.com.au/our-businesses/officeworks Officeworks],  Brother is the [https://www.officeworks.com.au/shop/officeworks/c/technology/printers most represented brand]. Officeworks has 170 locations and largely dominates the market. This gives Brother a significant presence within the retail and on-line buying space and adds to the demand for servicing, repair and ink & toner replacements for their machines.
Users have reported that Brother has initiated various methods to limit or reduce functionality on many printers prior and during usage. This includes:


End users have reported that Brother has initiated various methods to limit or reduce functionality on many printers prior and during usage. This includes:
*'''3rd party consumable lockout''' on various printer models<ref>{{Cite web |date=11 Jul 2023 |title=Brother started locking out third party cartridges by firmware updates apparently |url=https://news.ycombinator.com/item?id=36679980 |url-status=live |access-date=29 Aug 2025 |website=Hacker News}}</ref>{{More citations needed}}
 
*'''Reduction in print capacity''' via software, firmware and hardware<ref name=":0">{{Cite web |last=Shaak |first=Erin |date=16 Oct 2018 |title=Class Action Claims Brother International Designed Laser Printers to Require Premature Toner Replacement |url=https://www.classaction.org/news/class-action-claims-brother-international-designed-laser-printers-to-require-premature-toner-replacement |url-status=live |access-date=29 Aug 2025 |website=ClassAction.org}}</ref>
*'''[https://news.ycombinator.com/item?id=36679980 3rd party consumable lockout]''' on various printer models.
*'''Disabling of functionality''' via print counters, software and firmware<ref>{{Cite web |title=MFC-L3750CDW/MFC-L3760CDW vs MF655Cdw |url=https://www.reddit.com/r/printers/comments/18c1hmm/comment/lq8x81g/ |url-status=live |access-date=29 Aug 2025 |website=r/printers}}</ref>{{More citations needed}}
*'''[https://www.classaction.org/news/class-action-claims-brother-international-designed-laser-printers-to-require-premature-toner-replacement Reduction in print capacity]''' via software, firmware and hardware.
*'''Nagware''' screens or pop-ups indicating firmware or software should be updated
*'''[https://www.reddit.com/r/printers/comments/18c1hmm/mfcl3750cdwmfcl3760cdw_vs_mf655cdw/ Disabling of functionality]''' via print counters, software and firmware.
*'''Limited or obfuscated information''' regarding effects of software or firmware update implementation<ref name=":1">{{Cite web |date=22 Mar 2025 |title=Brother MFC-3750CDW won't accept non-genuine ink? |url=https://forums.whirlpool.net.au/archive/35qvkyx3 |url-status=live |access-date=29 Aug 2025 |website=Whirlpool}}</ref>{{More citations needed}}
*'''Nagware''' screens or pop-ups indicating firmware or software should be updated (see case study below).
*'''[https://forums.whirlpool.net.au/archive/35qvkyx3 Limited or obfuscated information]''' regarding effects of software or firmware update implementation.
 
This follows similar practices from manufacturers like '''HP''' forcing a "[https://www.pcworld.com/article/1656073/these-hp-printers-can-be-upgraded-to-allow-third-party-printer-ink.html Dynamic Security Feature]" (DSF) and '''Dymo''' implementing "[https://www.onlinelabels.com/articles/alternative-label-printers-to-dymo Digital Rights Management]" (DRM) via firmware updates thus limiting the end user to officially sanctioned replacement parts only.


==Incidents==
==Incidents==
Listed models, links and issue cases from users experiencing restrictive implementation:
Listed models, links and issue cases from users experiencing restrictive implementation:


*'''[https://www.brother-usa.com/products/tn620 TN620]''' Laser Toner: [https://www.classaction.org/news/class-action-claims-brother-international-designed-laser-printers-to-require-premature-toner-replacement print counter reduces copy capacity]
*'''TN620''' Laser Toner: print counter reduces copy capacity<ref name=":0" />
*'''[https://www.brother-usa.com/products/mfcl3750cdw MFC-3750CDW]''' All-in-One Printer: [https://forums.whirlpool.net.au/archive/35qvkyx3 3rd party cartridge rejection]
*'''MFC-3750CDW''' All-in-One Printer: 3rd party cartridge rejection<ref name=":1" />
*Cartridge Battery Prevents Ink Usage: '''[[DCP 3550 CDW Cartridge Failure|DCP 3550 CDW Cartridge Failure]]'''
*Cartridge Battery Prevents Ink Usage: '''[[DCP 3550 CDW Cartridge Failure|DCP 3550 CDW Cartridge Failure]]'''
 
*MFC-L2750DW All-in-One Printer: 3rd party cartridge rejection
===Case Study: HL-L2395DW===
We present here the following email transcript to clarify whether Brother acknowledges functionality alteration via firmware updates.
 
====Start Transcript====
_____________________
 
'''Sent''': 27/01/2025 12:04pm
 
'''Firmware Changelog: additional detail required prior to update'''
 
Our business runs a print station with the HL-L2395DW model. Recently we have a "Firmware Update Available" notification on the LCD touchscreen but we cannot find any detailed information from Brother on what the update actually implements. As this machine is working as intended we are hesitant to confirm the update before understanding what features / benefits this may add and are looking for Brother to provide further information before proceeding.
 
 
Could you please provide answers to the following questions:
 
#''What features / benefits are added or reduced with this firmware?''
#''Does the firmware change any privacy related policies such as the collection of our business data?''
#''Does the firmware change the current functioning of the printer in any way?''
#''Does the firmware limit or restrict the future functioning of the printer in any way?''
#''Does the firmware limit or restrict the use of 3rd party consumables in any way? eg. toner, drum, etc.''
#''Are we able to rollback to a previous firmware version if we find the new firmware unsuitable?''
 
 
'''Received''': 28/01/25 5:31am from '''Customer Support Brother''' USA
 
Dear (redacted),
 
This email support is based in the USA. Firmware versions sometimes have regional variations, so we would recommend contacting [https://www.brother.com.au/en/support/contact Brother support in Australia].
 
We rarely get more details than "Improvement to help with the performance of the machine".
 
At your side,
 
'''Mike'''
 
Customer Care USA
 
 
'''Sent''': 28/01/25 8:58am
 
Emailed Brother Australia (through webpage) as per original and as per USA support advice.
 
 
'''Received''': 28/01/25 4:38pm from '''Brother International''' (Aust)
 
Hi (redacted),
 
Thank you for your email.
 
Upon checking on the resource that's available to us the only information regarding the update is just:
 
*Improvement to help with the performance of the machine.
 
I actually advise our customers '''that it's not necessary to update the firmware''' unless the machine is experiencing an issue, also because updating the firmware is very delicate and can damage the machine if there's a sudden power outage while updating.
 
Since your machine is working fine, you should be good even you don't update to the latest firmware as this is just for some minor bug fixes (if there is) and minor performance improvement.
 
 
Also to answer your questions:
 
1. What features / benefits are added or reduced with this firmware? '''Minor performance improvement'''
 
2. Does the firmware change any privacy related policies such as the collection of our business data? '''No'''
 
3. Does the firmware change the current functioning of the printer in any way? '''No'''
 
4. Does the firmware limit or restrict the future functioning of the printer in any way? '''No'''
 
5. Does the firmware limit or restrict the future servicing of the printer in any way? '''No'''
 
6. Does the firmware limit or restrict the use of 3rd party consumables in any way? eg. toner, drum, etc. '''No'''
 
7. Are we able to rollback to a previous firmware version if we find the new firmware unsuitable? '''Unfortunately, as of the moment No'''
 
 
Hope I was able to answer your concern.
 
'''John'''
 
Customer Care Team
 
_________________
 
====End Transcript====
As clarified above, there is no detail customer support can add as to what additional functionality (if any) is implemented in these firmware updates - there is currently no way to roll back an update should something change or not work.
 
===Solution: AIR===
 
Currently the most practical way to halt this type of deceptive manufacturer behaviour is to:
 
#'''Abstain''' from supporting companies that are known to engage in anti-consumer practice.
#'''Inform''' the community if the product you own is affected by any of the practices implemented by these companies.
#'''Research''' BEFORE you buy, use or update your product.


==References==
==References==
#Australian Consumer Law: [https://www.australiancontractlaw.info/legislation/acl/s18 S18] [https://www.australiancontractlaw.info/legislation/acl/s29 S29] [https://search.brave.com/search?q=Section+33+ACL&summary=1&conversation=56f05611ce985b6dcfa673 S33]
#HP PPS Australia Legal Case: [https://www.accc.gov.au/public-registers/undertakings-registers/hp-pps-australia-pty-ltd undertaking] [https://www.accc.gov.au/media-release/hp-to-compensate-printer-customers outcome]
#Additional Firmware Help: [https://www.ldproducts.com/blog/are-printer-manufacturers-using-firmware-updates-to-stop-you-from-saving/?__cf_chl_jschl_tk__=721c5b1402242039a43fd9db58c69d96478fd636-1587348298-0-AVzp_rDX1hwKyEN-a4g3xUqArsbv9uFGHKdURxOtNmJl5Op4gC1pNXU-SRDbpFsdDd1vYQhzT1l0ox_nr7Zb3emA5JK9WATiEWVDTMsGkXc8c4Wv21IXp8FLsDafTRb4fDa2Ko9Z_Das0RcjPDzLx2yYg1CVju4Rcd-_ah5s8EX0uyhWFU2JRb5vXd6KKjyRrBEsP1zOlWusu3xpPQ6oKTQ8nyQQ_29uW0wQHh5osgNhRJ2WupNtWhKzbQm-h5u2DLrZ13HCeh0x9al6X9NbmHlWg-EzyWSJ9Ztkl6OPrgh-Bski-jjTH9o7FQE4-1C1bDKDc_2tl2TDFbMX2mlZkb6wY_K9X6Prk--8SCbouJikFV3VmO8AHUH68wr8oKiAloFqU1-viu4g3CKIkUxLLVW4w4Q4D71s8AwuArl3eO6tbZbIVLHU3ZO2oV8-ZNqHWQ LD Blog]
#Statistica: [https://www.statista.com/outlook/cmo/consumer-electronics/computing/printers-copiers/australia Printers & Copiers - Australia Overview]  Retrieved January 28, 2025.
#Shaak, Erin (October 11, 2018). [https://www.classaction.org/news/class-action-claims-brother-international-designed-laser-printers-to-require-premature-toner-replacement "Class Action Claims Brother International Designed Laser Printers to Require Premature Toner Replacement"]. ClassAction.org. Retrieved January 28, 2025.
#Edwards, Jessy (August 19, 2024) [https://topclassactions.com/lawsuit-settlements/consumer-products/electronics/hps-software-update-made-printers-incompatible-with-other-ink-cartridges-class-action-alleges/ "HP agrees to settlement in overpriced, incompatible ink cartridge class action"]. Top Class Actions. Retrieved January 28, 2025.
{{reflist}}
{{reflist}}
==Cargo data==
{{Important|Testing extension}}{{CompanyCargo|Country=Japan}}
[[Category:Brother]]
[[Category:Brother]]

Latest revision as of 15:15, 31 August 2025

Brother Industries Ltd.
Basic information
Founded 1908
Legal structure Public
Industry Printers, Machinery
Official website https://global.brother/

Brother Industries Ltd. manufactures and sells communications and printing equipment in Japan, the Americas, Europe, Asia, Oceania, the Middle East, Africa, and internationally. It operates through Printing & Solutions, Machinery, Domino, Nissei, Personal & Home, and Network & Contents segments.

Brother has faced consumer criticism and regulatory action, having been criticized for practices that allegedly reduce choice, obfuscate information and accelerate product obsolescence.

Consumer impact summary[edit | edit source]

Brother non-industrial printers & copiers hold the third largest market share in the Asia Pacific region[1] and are a popular choice for home and small business users. Brother's monochromatic, colour, multi-function, laser, and inkjet printers offer a low-price entry and are sold at most large box retailers, where consumables such as toners and cartridges are also readily available. Within the printer category at the largest office and stationery retailer in Australia, Officeworks, Brother is the most represented brand.[2]

Users have reported that Brother has initiated various methods to limit or reduce functionality on many printers prior and during usage. This includes:

Incidents[edit | edit source]

Listed models, links and issue cases from users experiencing restrictive implementation:

  • TN620 Laser Toner: print counter reduces copy capacity[4]
  • MFC-3750CDW All-in-One Printer: 3rd party cartridge rejection[6]
  • Cartridge Battery Prevents Ink Usage: DCP 3550 CDW Cartridge Failure
  • MFC-L2750DW All-in-One Printer: 3rd party cartridge rejection

References[edit | edit source]

  1. ↑ "Printers & Copiers - Australia". Statista Market Forecast. Retrieved 29 Aug 2025.{{cite web}}: CS1 maint: url-status (link)
  2. ↑ "Printers". Officeworks. Retrieved 29 Aug 2025.{{cite web}}: CS1 maint: url-status (link)
  3. ↑ "Brother started locking out third party cartridges by firmware updates apparently". Hacker News. 11 Jul 2023. Retrieved 29 Aug 2025.{{cite web}}: CS1 maint: url-status (link)
  4. ↑ 4.0 4.1 Shaak, Erin (16 Oct 2018). "Class Action Claims Brother International Designed Laser Printers to Require Premature Toner Replacement". ClassAction.org. Retrieved 29 Aug 2025.{{cite web}}: CS1 maint: url-status (link)
  5. ↑ "MFC-L3750CDW/MFC-L3760CDW vs MF655Cdw". r/printers. Retrieved 29 Aug 2025.{{cite web}}: CS1 maint: url-status (link)
  6. ↑ 6.0 6.1 "Brother MFC-3750CDW won't accept non-genuine ink?". Whirlpool. 22 Mar 2025. Retrieved 29 Aug 2025.{{cite web}}: CS1 maint: url-status (link)
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