Arlo Technologies: Difference between revisions
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{{ | {{Stub}} | ||
| | {{CompanyCargo | ||
| | |Founded=2014 | ||
| | |Industry=Security | ||
| | |Logo=Arlo New Logo.png | ||
| | |ParentCompany= | ||
| | |Type=Public | ||
|Website=https://arlo.com/ | |||
|Description= | |||
}} | }} | ||
'''Arlo''' is a surveillance camera company established in 2014, originally as a division of Netgear. It has been an independent company since 2018. It specializes in smart home security products including cameras, baby monitoring cameras, doorbells, and security systems. These products are connected to Arlo cloud servers. | '''Arlo Technologies Inc.''' is a surveillance camera company established in 2014, originally as a division of Netgear. It has been an independent company since 2018. It specializes in smart home security products including cameras, baby monitoring cameras, doorbells, and security systems. These products are connected to Arlo cloud servers. | ||
==Consumer impact summary== | |||
==Consumer | {{Ph-C-CIS}} | ||
===User privacy=== | |||
=== | *The consumer may choose to provide Arlo with information such as birth information, sex, preferred language, and medical condition for the Emergency Response service.<ref name=":1">{{Cite web |author= |title=Privacy Notice {{!}} Arlo Smart Home Security |url=https://www.arlo.com/en-us/privacy-policy.html#your-rights-and-choices |website=Arlo |date=2 Sep 2024 |access-date=20 May 2026 |url-status=live |archive-url=http://web.archive.org/web/20250804103410/https://www.arlo.com/en-us/privacy-policy.html |archive-date=4 Aug 2025}}</ref> | ||
*The consumer may choose to provide Arlo with information such as birth information, sex, preferred language, and medical condition for the Emergency Response service.<ref name=":1"> | |||
*Arlo collects information from devices connected to the Arlo network. This includes IP addresses, location information, and device information.<ref name=":1" /> | *Arlo collects information from devices connected to the Arlo network. This includes IP addresses, location information, and device information.<ref name=":1" /> | ||
*Arlo collects information on how the consumer uses the product. This includes: error rates, connection time, internet speed, and sites the consumer visits before and after using the Arlo service.<ref name=":1" /> | *Arlo collects information on how the consumer uses the product. This includes: error rates, connection time, internet speed, and sites the consumer visits before and after using the Arlo service.<ref name=":1" /> | ||
*Arlo collects information on the service's surrounding environments including motion, temperature, light, and sound.<ref name=":1" /> | *Arlo collects information on the service's surrounding environments including motion, temperature, light, and sound.<ref name=":1" /> | ||
*Information is used to improve Arlo services, to protect the company, and to provide services.<ref name=":1" /> | *Information is used to improve Arlo services, to protect the company, and to provide services.<ref name=":1" /> | ||
* | *Shared information is used for marketing purposes such as special offers and promotions. This information is also shared with "select third-parties."<ref name=":1" /> | ||
* | *By default, users are opted into interest-based in-app advertising and sharing of information for online advertising purposes. Each user can opt out of both.<ref name=":1" /> | ||
====Transparency==== | ====Transparency==== | ||
*Arlo makes a "Privacy Pledge" separate from its privacy policy. In this pledge Arlo promises "military-grade encryption," "privacy and security by design," "responsible disclosure," and "limited data collection," among other details.<ref name=":2">{{Cite web |author= |title=Privacy Pledge {{!}} Arlo's Commitment to Your Data |url=https://www.arlo.com/en-us/privacy-pledge.html |website=Arlo |date= |access-date=20 May 2026 |url-status=live |archive-url=http://web.archive.org/web/20250810134140/https://www.arlo.com/en-us/privacy-pledge.html |archive-date=10 Aug 2025}}</ref> | |||
*Arlo makes a "Privacy Pledge" separate from its privacy policy. In this pledge Arlo promises "military-grade encryption," "privacy and security by design," "responsible disclosure," and "limited data collection," among other details.<ref name=":2"> | *Arlo publishes a bi-annual transparency report in which information such as the number and result of law enforcement requests is included.<ref>{{Cite web |author= |title=Regulatory |url=https://www.arlo.com/en-us/regulatory.html |website=Arlo |date= |access-date=20 May 2026 |url-status=live |archive-url=http://web.archive.org/web/20250816191709/https://www.arlo.com/en-us/regulatory.html |archive-date=16 Aug 2025}}</ref> | ||
*Arlo publishes a bi-annual transparency report in which information such as the number and result of law enforcement requests is included.<ref> | |||
*"Arlo Secure Plan" subscribers are automatically opted out of interest-based in-app advertising, contrasting with non-subscribers.<ref name=":2" /> | *"Arlo Secure Plan" subscribers are automatically opted out of interest-based in-app advertising, contrasting with non-subscribers.<ref name=":2" /> | ||
==== | ===User freedom=== | ||
*Arlo hardware must use Arlo cloud servers to store and deal with collected data.<ref name=":3">{{Cite web |author= |title=End of Life for Arlo Devices and Services |url=https://kb.arlo.com/000063018/Arlo-Legacy-Cameras-End-of-Life |website=Arlo |date=22 Apr 2026 |access-date=20 May 2026 |url-status=live |archive-url=https://web.archive.org/web/20260521035808/https://kb.arlo.com/000063018/Arlo-Legacy-Cameras-End-of-Life |archive-date=21 May 2026}}</ref><ref>{{Cite web |author=StephenB |title=Arlo Q End of Life Policy and Arlo Q |url=https://community.arlo.com/t5/Arlo-Q/Arlo-Q-End-of-Life-Policy-and-Arlo-Q/m-p/1895490#M11966 |website=Arlo |date=7 Jan 2023 |access-date=20 May 2026 |url-status=live |archive-url=http://web.archive.org/web/20250708192028/https://community.arlo.com/t5/Arlo-Q/Arlo-Q-End-of-Life-Policy-and-Arlo-Q/m-p/1895490 |archive-date=8 Jul 2025}}</ref> | |||
==Incidents== | |||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | |||
===End of life for Arlo legacy cameras and services (''2023—2025'')=== | |||
On 1 July 2023, Arlo announced two of their popular home security cameras would be designated [[Self-destructive design|End Of Life]] (EOL). On 1 January 2025, Arlo designated six more popular products to this category.<ref name=":3" /> | |||
On July | |||
While this designation does not immediately remove the use of the device, important features are discontinued: | While this designation does not immediately remove the use of the device, important features are discontinued: | ||
*These products no longer receive firmware and software updates.<ref name=":3" /> | *These products no longer receive firmware and software updates.<ref name=":3" /> | ||
*Free 7-day rolling cloud storage will no longer be available for these products.<ref name=":3" /> | *Free 7-day rolling cloud storage will no longer be available for these products.<ref name=":3" /> | ||
*Any additional features Arlo sees fit to remove in the future.<ref name=":3" /> | *Any additional features Arlo sees fit to remove in the future.<ref name=":3" /> | ||
Despite the purchase of the device already being made, Arlo has the power to unilaterally decide not to follow their end of the deal by not providing the service the consumer paid for. As a result of their cameras being tied to Arlo's proprietary software hosted on Arlo's servers, the user is left stranded when Arlo decides their product is outdated.<ref> | Despite the purchase of the device already being made, Arlo has the power to unilaterally decide not to follow their end of the deal by not providing the service the consumer paid for. As a result of their cameras being tied to Arlo's proprietary software hosted on Arlo's servers, the user is left stranded when Arlo decides their product is outdated.<ref>{{Cite web |last=Rossmann |first=Louis |title=Arlo cameras take the L with disposable junk |url=https://www.youtube.com/watch?v=PrtbYu1OYhY |website=[[YouTube]] |date=10 Jan 2023 |access-date=20 May 2026 |url-status=live |archive-url=https://preservetube.com/watch?v=PrtbYu1OYhY |archive-date=2 Apr 2023}}</ref> | ||
==Products== | |||
{{Ph-C-P}} | |||
==See also== | |||
{{Ph-C-SA}} | |||
==References== | ==References== | ||
{{Reflist}} | |||
[[Category: | |||
[[Category:{{PAGENAME}}]] | |||
[[Category:Companies]] | |||
Latest revision as of 04:29, 21 May 2026
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Arlo Technologies
| Basic information | |
|---|---|
| Founded | 2014 |
| Legal Structure | Public |
| Industry | Security |
| Also known as | |
| Official website | https://arlo.com/ |
Arlo Technologies Inc. is a surveillance camera company established in 2014, originally as a division of Netgear. It has been an independent company since 2018. It specializes in smart home security products including cameras, baby monitoring cameras, doorbells, and security systems. These products are connected to Arlo cloud servers.
Consumer impact summary
[edit | edit source]
User privacy
[edit | edit source]- The consumer may choose to provide Arlo with information such as birth information, sex, preferred language, and medical condition for the Emergency Response service.[1]
- Arlo collects information from devices connected to the Arlo network. This includes IP addresses, location information, and device information.[1]
- Arlo collects information on how the consumer uses the product. This includes: error rates, connection time, internet speed, and sites the consumer visits before and after using the Arlo service.[1]
- Arlo collects information on the service's surrounding environments including motion, temperature, light, and sound.[1]
- Information is used to improve Arlo services, to protect the company, and to provide services.[1]
- Shared information is used for marketing purposes such as special offers and promotions. This information is also shared with "select third-parties."[1]
- By default, users are opted into interest-based in-app advertising and sharing of information for online advertising purposes. Each user can opt out of both.[1]
Transparency
[edit | edit source]- Arlo makes a "Privacy Pledge" separate from its privacy policy. In this pledge Arlo promises "military-grade encryption," "privacy and security by design," "responsible disclosure," and "limited data collection," among other details.[2]
- Arlo publishes a bi-annual transparency report in which information such as the number and result of law enforcement requests is included.[3]
- "Arlo Secure Plan" subscribers are automatically opted out of interest-based in-app advertising, contrasting with non-subscribers.[2]
User freedom
[edit | edit source]Incidents
[edit | edit source]This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Arlo Technologies category.
End of life for Arlo legacy cameras and services (2023—2025)
[edit | edit source]On 1 July 2023, Arlo announced two of their popular home security cameras would be designated End Of Life (EOL). On 1 January 2025, Arlo designated six more popular products to this category.[4]
While this designation does not immediately remove the use of the device, important features are discontinued:
- These products no longer receive firmware and software updates.[4]
- Free 7-day rolling cloud storage will no longer be available for these products.[4]
- Any additional features Arlo sees fit to remove in the future.[4]
Despite the purchase of the device already being made, Arlo has the power to unilaterally decide not to follow their end of the deal by not providing the service the consumer paid for. As a result of their cameras being tied to Arlo's proprietary software hosted on Arlo's servers, the user is left stranded when Arlo decides their product is outdated.[6]
Products
[edit | edit source]
See also
[edit | edit source]
References
[edit | edit source]- ↑ 1.0 1.1 1.2 1.3 1.4 1.5 1.6 "Privacy Notice | Arlo Smart Home Security". Arlo. 2 Sep 2024. Archived from the original on 4 Aug 2025. Retrieved 20 May 2026.
- ↑ 2.0 2.1 "Privacy Pledge | Arlo's Commitment to Your Data". Arlo. Archived from the original on 10 Aug 2025. Retrieved 20 May 2026.
- ↑ "Regulatory". Arlo. Archived from the original on 16 Aug 2025. Retrieved 20 May 2026.
- ↑ 4.0 4.1 4.2 4.3 4.4 "End of Life for Arlo Devices and Services". Arlo. 22 Apr 2026. Archived from the original on 21 May 2026. Retrieved 20 May 2026.
- ↑ StephenB (7 Jan 2023). "Arlo Q End of Life Policy and Arlo Q". Arlo. Archived from the original on 8 Jul 2025. Retrieved 20 May 2026.
- ↑ Rossmann, Louis (10 Jan 2023). "Arlo cameras take the L with disposable junk". YouTube. Archived from the original on 2 Apr 2023. Retrieved 20 May 2026.