Google Chrome: Difference between revisions

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Added Customer Impact Summary for Google Chrome
 
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}}'''[[wikipedia:Google_Chrome|Google Chrome]]''' is a Browser created by tech giant [[Google]]. Since its inception, it has become the most used browser on the internet by a large margin.
}}'''[[wikipedia:Google_Chrome|Google Chrome]]''' is a Browser created by tech giant [[Google]]. Since its inception, it has become the most used browser on the internet by a large margin.
==Consumer impact summary==
==Consumer impact summary==
{{Placeholder box|Overview of concerns that arise from the conduct towards users of the product (if applicable):
===User freedom===
* User Freedom
Chrome significantly impacts user freedom through its default settings, extension policies, and integration with Google's ecosystem. The browser's dominance allows Google to influence web standards, potentially creating a web environment that works best with Chrome.<ref name=":1">Munir, S. et al. (2024). "Google's Chrome Antitrust Paradox". Retrieved May 7, 2025, from https://www.researchgate.net/publication/381517906_Google's_Chrome_Antitrust_Paradox</ref> Users face potential lock-in through seamless integration with Google services, making switching to alternative browsers more difficult. Additionally, Google's control over Chrome's extension ecosystem has raised concerns, particularly when the company has proposed changes that would limit the effectiveness of ad-blocking extensions, potentially prioritizing Google's advertising business over user choice.<ref name=":2">Danco, A. (2019, June 1). "Google Chrome, the perfect antitrust villain?". Retrieved May 7, 2025, from https://alexdanco.com/2019/05/30/google-chrome-the-perfect-antitrust-villain/</ref>
* User Privacy
===User privacy===
* Business Model
Chrome's privacy practices have been a significant concern for consumer advocates. As a Google product, Chrome collects substantial user data including browsing history, search queries, and site visits to serve targeted advertisements and improve Google services.<ref name=":3">Campaignsoftheworld.com. (2023, March 26). "The Dark Side of Google: A Closer Look at Privacy Concerns". Retrieved May 7, 2025, from https://campaignsoftheworld.com/news/the-dark-side-of-google/</ref> The browser's implementation of privacy features like "Do Not Track" has been criticized for being ineffective, as Google noted that "many websites and web services, including Google's, don't change their behavior when they receive a Do Not Track request."<ref name=":4">Google. "Turn 'Do Not Track' on or off - Computer - Google Chrome Help". Retrieved May 7, 2025, from https://support.google.com/chrome/answer/2790761</ref> Additionally, Chrome's privacy initiatives like the Privacy Sandbox have been viewed skeptically by privacy advocates who argue that these proposals often protect Google's business interests rather than user privacy.<ref name=":5">Electronic Frontier Foundation. (2020, July 10). "Don't Play in Google's Privacy Sandbox". Retrieved May 7, 2025, from https://www.eff.org/deeplinks/2019/08/dont-play-googles-privacy-sandbox-1</ref>
* Market Control}}
===Business model===
Chrome's business model is deeply integrated with Google's broader advertising ecosystem. The browser serves as a critical data collection point for Google's advertising business, which generates the majority of the company's revenue.<ref name=":6">CEOToday Magazine. (2024, November 20). "DOJ Pushes Google to Sell Chrome and Break Monopoly". Retrieved May 7, 2025, from https://www.ceotodaymagazine.com/2024/11/google-faces-doj-antitrust-push-will-chrome-ai-and-android-be-broken-apart/</ref> Chrome's default settings direct users to Google Search, which in turn displays Google advertisements. This creates a self-reinforcing cycle where Chrome usage fuels Google's search dominance, which consequently enhances its advertising business. The connection between Chrome and Google's advertising business has also influenced browser design decisions, such as how Chrome handles cookies and tracking, which may prioritize advertising effectiveness over user privacy.<ref name=":7">Quartz. (2022, July 20). "What if antitrust regulators forced Google to sell Chrome?". Retrieved May 7, 2025, from https://qz.com/1930645/what-happens-to-google-if-regulators-force-it-to-sell-off-chrome</ref>
===Market control===
Chrome's dominant market position gives Google significant control over web standards and browser technology. With approximately 65% global market share as of 2025, Chrome has become the de facto standard browser for many users and developers.<ref name=":0">Statista. (2024, June 21). "Market share of leading internet browsers in the United States and worldwide as of August 2024". Retrieved May 7, 2025, from https://www.statista.com/statistics/276738/worldwide-and-us-market-share-of-leading-internet-browsers/</ref> This market control allows Google to influence the direction of web technology development, often in ways that benefit its business interests. For example, Google's proposals for replacing third-party cookies through its Privacy Sandbox initiative have faced criticism for potentially strengthening Google's position while weakening competitors in the advertising ecosystem.<ref name=":8">Wikipedia. (2024, November 15). "Privacy Sandbox". Retrieved May 7, 2025, from https://en.wikipedia.org/wiki/Privacy_Sandbox</ref> Chrome's market dominance has attracted significant antitrust scrutiny, with the U.S. Department of Justice pushing for Google to divest Chrome as part of remedies following an antitrust case that found Google had illegally maintained a monopoly in online search.<ref name=":9">CNBC. (2024, November 21). "DOJ pushes for Google to break off Chrome browser after antitrust case". Retrieved May 7, 2025, from https://www.cnbc.com/2024/11/20/doj-pushes-for-google-to-break-off-chrome-browser-after-antitrust-case.html</ref>


==Incidents==
==Incidents==