POCO X3 / X3 Pro: Difference between revisions

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The POCO X3/X3 Pro are ~~mobile phones created~~ by Xiaomi. These models are particularly prone to randomly bricking, either because of bad software updates, or bad quality soldering. The company usually ignores ~~customer~~'s complaints or requests for help if the warranty period is expired, even if forced updates caused the phone to become unusable.

The POCO X3, X3 NFC and X3 Pro are smartphones developed by [[Xiaomi]] and released under their POCO brand. These models are particularly prone to randomly rendering themselves unusable ("bricking"), either because of bad software updates or bad quality soldering. The company usually ignores customers' complaints or requests for help if the warranty period is expired, even if forced updates caused the phone to become unusable.

==Consumer impact summary==

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This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]].

===Bad quality solder joints cause the phone not to start at all just around the time when warranty expires (''2022 and onwards'')===

Bad quality soldering caused chips to ~~partly~~ detach from the main board, rendering the phone ~~dead~~, or in mild cases only ~~losing~~ some functionality.<ref>{{Cite web |title=Complaints on POCO's official forum |url=https://c.po.co/global/topicdetail/10049}}</ref> The issue requires board level repair~~, which in~~ the best cases can restore the phone to working order for about 2 years, but in the worst ~~case~~ the phone only survives for about a day before not turning on again~~, and the~~ outcome of the repair can't always be determined in advance, so the phone ~~after the repair~~ isn't reliable anymore.<ref>{{Cite web |title=iFixit thread on the issue |url=https://www.ifixit.com/Answers/View/736918/Phone+is+dead,+it+doesn't+starts?utm_source=chatgpt.com}}</ref><ref>{{Cite web |title=Forum thread discussing the viability of reballing |url=https://xdaforums.com/t/experience-after-reballing.4569279}}</ref>

Bad quality soldering caused chips to partially detach from the main board, rendering the phone completely defunct, or in mild cases only causing it to lose some functionality.<ref>{{Cite web |title=Complaints on POCO's official forum |url=https://c.po.co/global/topicdetail/10049}}</ref> The issue requires board level repair to fix. In the best cases, this can restore the phone to working order for about 2 years, but in the worst cases, the phone only survives for about a day before not turning on again. The outcome of the repair can't always be determined in advance, so the phone isn't reliable anymore even after the repair.<ref>{{Cite web |title=iFixit thread on the issue |url=https://www.ifixit.com/Answers/View/736918/Phone+is+dead,+it+doesn't+starts?utm_source=chatgpt.com}}</ref><ref>{{Cite web |title=Forum thread discussing the viability of reballing |url=https://xdaforums.com/t/experience-after-reballing.4569279}}</ref>

===MIUI 13 update causing phones to bootloop (''2022-07-25'')===

===MIUI 13 update causing phones to bootloop (X3 Pro) (''2022-07-25'')===

After the MIUI 13 update, phones were stuck in a bootloop. Customer support ignored customers who were out of the warranty period.

After the MIUI 13 update, POCO X3 Pro phones were stuck in a bootloop. Customer support ignored customers who were out of the warranty period.

==See also==

~~{{Placeholder box|Link to relevant theme articles or products with similar incidents.}}~~

[[Pixel 4a Battery Performance Program]]

[[Pixel 9a Battery Health Assistance]]

==References==

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-The POCO X3/X3 Pro are mobile phones created by Xiaomi. These models are particularly prone to randomly bricking, either because of bad software updates, or bad quality soldering. The company usually ignores customer's complaints or requests for help if the warranty period is expired, even if forced updates caused the phone to become unusable.
+The POCO X3, X3 NFC and X3 Pro are smartphones developed by [[Xiaomi]] and released under their POCO brand. These models are particularly prone to randomly rendering themselves unusable ("bricking"), either because of bad software updates or bad quality soldering. The company usually ignores customers' complaints or requests for help if the warranty period is expired, even if forced updates caused the phone to become unusable.
 ==Consumer impact summary==
@@ Line 15: / Line 15: @@
 This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]].
 ===Bad quality solder joints cause the phone not to start at all just around the time when warranty expires (''2022 and onwards'')===
-Bad quality soldering caused chips to partly detach from the main board, rendering the phone dead, or in mild cases only losing some functionality.<ref>{{Cite web |title=Complaints on POCO's official forum |url=https://c.po.co/global/topicdetail/10049}}</ref>  The issue requires board level repair, which in the best cases can restore the phone to working order for about 2 years, but in the worst case the phone only survives for about a day before not turning on again, and the outcome of the repair can't always be determined in advance, so the phone after the repair isn't reliable anymore.<ref>{{Cite web |title=iFixit thread on the issue |url=https://www.ifixit.com/Answers/View/736918/Phone+is+dead,+it+doesn't+starts?utm_source=chatgpt.com}}</ref><ref>{{Cite web |title=Forum thread discussing the viability of reballing |url=https://xdaforums.com/t/experience-after-reballing.4569279}}</ref>
+Bad quality soldering caused chips to partially detach from the main board, rendering the phone completely defunct, or in mild cases only causing it to lose some functionality.<ref>{{Cite web |title=Complaints on POCO's official forum |url=https://c.po.co/global/topicdetail/10049}}</ref> The issue requires board level repair to fix. In the best cases, this can restore the phone to working order for about 2 years, but in the worst cases, the phone only survives for about a day before not turning on again. The outcome of the repair can't always be determined in advance, so the phone isn't reliable anymore even after the repair.<ref>{{Cite web |title=iFixit thread on the issue |url=https://www.ifixit.com/Answers/View/736918/Phone+is+dead,+it+doesn't+starts?utm_source=chatgpt.com}}</ref><ref>{{Cite web |title=Forum thread discussing the viability of reballing |url=https://xdaforums.com/t/experience-after-reballing.4569279}}</ref>
-===MIUI 13 update causing phones to bootloop (''2022-07-25'')===
+===MIUI 13 update causing phones to bootloop (X3 Pro) (''2022-07-25'')===
-After the MIUI 13 update, phones were stuck in a bootloop. Customer support ignored customers who were out of the warranty period.
+After the MIUI 13 update, POCO X3 Pro phones were stuck in a bootloop. Customer support ignored customers who were out of the warranty period.
 ==See also==
-{{Placeholder box|Link to relevant theme articles or products with similar incidents.}}
+[[Pixel 4a Battery Performance Program]]
+[[Pixel 9a Battery Health Assistance]]
 ==References==