Revolut blocked access for users with custom OS: Difference between revisions

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Revolut removed support to users with custom OS on their device{{Placeholder box|Short summary of the incident. Usually 2-3 sentences that summarize the contents or the article. When writing the article, insert text in the space below this box, and then delete this tip box (and the other tip boxes below). In the visual editor, just click on a box and press backspace to delete it. In the source editor, simply delete the double curly brackets, and the text inside them.}}

Revolut removed support to users with custom OS on their device

==Background==

[[File:Revolut Block Custom OSs.jpg|thumb|In-app message announcing the custom OS support removal]]

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In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web |date=2024-11-27 |title=PSA: warning for graphene os users and revolut customers |url=https://stacker.news/items/785503}}</ref><ref>{{Cite web |date=2024-11-27 |title=Revolut mobile finance - not supported on devices with custom firmware problem |url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem}}</ref><ref>{{Cite web |date=2024-11-30 |title=Revolut stopped working on Graphene OS |url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/}}</ref><ref>{{Cite web |last=GrapheneOS |title=Mastodon |url=https://grapheneos.social/@GrapheneOS/113623492156274859}}</ref><ref>{{Cite web |date=2024-11-27 |title=Graphene OS bot supporter? |url=https://www.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/}}</ref>

Revolut makes it difficult to close affected accounts or resolve issues on custom firmware devices. When attempting to communicate via support email, they insist that users must either wipe their entire device or use a second device, especially if they are using features like Vaults or Savings. Revolut clearly has the ability to delete or block funds, yet refuses to close client accounts and return the funds to the client’s bank account.

While subjective to interpretation, this practice may infringe on users' rights, particularly within the EU.

Under Directive 2015/2366 (PSD2), specifically [https://eur-lex.europa.eu/eli/dir/2015/2366/oj/eng Articles 68 and 97], Revolut has a legal obligation to guarantee access to payment services for duly authenticated users.

If a user was previously authenticated and had access to their account, which was then blocked prior to a mandatory app update without adequate warning, this may constitute a legal violation.

==References==

{{Placeholder box|[[mw:Help:VisualEditor/User_guide#Editing_categories|Add a category]] with the same name as the product, service, website, software, product line or company that this article is about.

~~The "Incidents" category is not needed.}}~~

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 {{StubNotice}}
-Revolut removed support to users with custom OS on their device{{Placeholder box|Short summary of the incident. Usually 2-3 sentences that summarize the contents or the article. When writing the article, insert text in the space below this box, and then delete this tip box (and the other tip boxes below). In the visual editor, just click on a box and press backspace to delete it. In the source editor, simply delete the double curly brackets, and the text inside them.}}
+Revolut removed support to users with custom OS on their device
 ==Background==
 [[File:Revolut Block Custom OSs.jpg|thumb|In-app message announcing the custom OS support removal]]
@@ Line 9: / Line 9: @@
 In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web |date=2024-11-27 |title=PSA: warning for graphene os users and revolut customers |url=https://stacker.news/items/785503}}</ref><ref>{{Cite web |date=2024-11-27 |title=Revolut mobile finance - not supported on devices with custom firmware problem |url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem}}</ref><ref>{{Cite web |date=2024-11-30 |title=Revolut stopped working on Graphene OS |url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/}}</ref><ref>{{Cite web |last=GrapheneOS |title=Mastodon |url=https://grapheneos.social/@GrapheneOS/113623492156274859}}</ref><ref>{{Cite web |date=2024-11-27 |title=Graphene OS bot supporter? |url=https://www.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/}}</ref>
+Revolut makes it difficult to close affected accounts or resolve issues on custom firmware devices. When attempting to communicate via support email, they insist that users must either wipe their entire device or use a second device, especially if they are using features like Vaults or Savings. Revolut clearly has the ability to delete or block funds, yet refuses to close client accounts and return the funds to the client’s bank account.
+While subjective to interpretation, this practice may infringe on users' rights, particularly within the EU.
+Under Directive 2015/2366 (PSD2), specifically [https://eur-lex.europa.eu/eli/dir/2015/2366/oj/eng Articles 68 and 97], Revolut has a legal obligation to guarantee access to payment services for duly authenticated users.
+If a user was previously authenticated and had access to their account, which was then blocked prior to a mandatory app update without adequate warning, this may constitute a legal violation.
 ==References==
 {{reflist}}
-{{Placeholder box|[[mw:Help:VisualEditor/User_guide#Editing_categories|Add a category]] with the same name as the product, service, website, software, product line or company that this article is about.
-The "Incidents" category is not needed.}}