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| == '''<big>Quick Introduction & Background</big>''' == | | {{StubNotice}} |
| [https://www.smartwool.com/ Smartwool] is an American clothing company that specializes in outdoor clothing made from Merino wool.
| | {{CompanyCargo |
| | | Founded = 1994 |
| | | Industry = Clothing |
| | | Website = https://smartwool.com |
| | | Logo = Smartwool logo.svg |
| | }} |
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| On March 29th, 2024, Smartwool emailed customers in their database and automatically applied [[Forced Arbitration|forced arbitration]] to their terms of service. Smartwool sent out an email to users that opts you into this agreement without an option to decline via email or their website. Smartwool provided a process to opt out that involves sending a physical letter via priorty mail or hand delivering a letter to their headquarters.
| | '''{{Wplink|Smartwool}}''' is an American clothing company founded in 1994 that specializes in outdoor clothing made from Merino wool. |
| [[File:Smartwool Email.png|thumb|Smartwool email advising consumers of changes to arbitration agreement and process for sending USPS Priority Mail or hand delivery within 30 days.]]
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| === New Terms of Use === | | ==Consumer impact summary== |
| The new Smartwool terms of use includes the following related to forced arbitration:
| | Smartwool has attempted to insert [[forced arbitration]] in the [[terms of use]] of their products, making pursuing legal action against them as a customer next to impossible. |
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| | ==Incidents== |
| | ===Forced arbitration with Smartwool socks (2024)=== |
| | {{Main|Smartwool adds forced arbitration to EULA}} |
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| * '''Revised our process for resolving disputes you may have with us, including a new arbitration process to efficiently manage multiple and similar claims.'''
| | On 29 March 2024, Smartwool emailed customers in their database and automatically applied forced arbitration to their terms of service. Smartwool sent out an email to users that opts you into this agreement without an option to decline through email or their website. The only opt-out process that involves sending a physical letter either through priority mail or by hand-delivering a letter to their headquarters. |
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| Users who wanted to opt out were provided the following ways to opt out:
| | ==References== |
| | {{Reflist}} |
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| '''Your opt-out notice must be sent to General Counsel at the address below via USPS Priority Mail or hand delivery within 30 days of receiving this notice, and shall include your name, address, and the same email address you used to create an account with us and an unequivocal statement that you wish to opt out of the updated Terms of Use. Opt-out notices sent via email will not be effective.'''
| | [[Category:{{PAGENAME}}]] |
| | | [[Category:Clothing companies]] |
| Smartwool advises that with no other action, you will be forced into the new terms via this email by stating at the end that without a response, they will assume you have agreed to these changes and proceed with out confirmation.
| | [[Category:Companies using forced arbitration clauses]] |
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| '''By using our website and services after this date, you confirm that you have reviewed and agreed to our updated Terms of Use.'''
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| == See Also ==
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| * [[Forced Arbitration]]
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Smartwool
| Basic information |
| Founded
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1994 |
| Legal Structure
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| Industry
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Clothing |
| Also known as
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| Official website
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https://smartwool.com |
Smartwool is an American clothing company founded in 1994 that specializes in outdoor clothing made from Merino wool.
Smartwool has attempted to insert forced arbitration in the terms of use of their products, making pursuing legal action against them as a customer next to impossible.
- Main article: Smartwool adds forced arbitration to EULA
On 29 March 2024, Smartwool emailed customers in their database and automatically applied forced arbitration to their terms of service. Smartwool sent out an email to users that opts you into this agreement without an option to decline through email or their website. The only opt-out process that involves sending a physical letter either through priority mail or by hand-delivering a letter to their headquarters.
