Revolut blocked access for users with custom OS: Difference between revisions
Consumer support refusal to fix the problem |
See also: apps refusing modded |
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{{IncidentCargo | |||
|Company=Revolut | |||
|StartDate=2024-11-00 | |||
|EndDate= | |||
|Status=Active | |||
|ProductLine= | |||
|Product=Revolut | |||
|ArticleType=Product | |||
|Type= | |||
|Description=Revolut blocks required app functionality on custom OS | |||
}} | |||
Revolut removed support to users with custom OS on their device | Revolut removed support to users with custom OS on their device | ||
==Background== | ==Background== | ||
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==Incident== | ==Incident== | ||
In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web |date=2024-11-27 |title=PSA: warning for graphene os users and revolut customers |url=https://stacker.news/items/785503}}</ref><ref>{{Cite web |date=2024-11-27 |title=Revolut mobile finance - not supported on devices with custom firmware problem |url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem}}</ref><ref>{{Cite web |date=2024-11-30 |title=Revolut stopped working on Graphene OS |url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/}}</ref><ref>{{Cite web |last=GrapheneOS |title= | In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.<ref>{{Cite web |date=2024-11-27 |title=PSA: warning for graphene os users and revolut customers |url=https://stacker.news/items/785503 |url-status=live |archive-url=http://web.archive.org/web/20260224114849/https://stacker.news/items/785503 |archive-date=24 Feb 2026 |website=[[stacker news]]}}</ref><ref>{{Cite web |date=2024-11-27 |title=Revolut mobile finance - not supported on devices with custom firmware problem |url=https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem |url-status=live |archive-url=http://web.archive.org/web/20251219190942/https://discuss.grapheneos.org/d/17714-revolut-mobile-finance-not-supported-on-devices-with-custom-firmware-problem/ |archive-date=19 Dec 2025 |website=GrapheneOS Discussion Forum}}</ref><ref>{{Cite web |last=innershark |date=2024-11-30 |title=Revolut stopped working on Graphene OS |url=https://www.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/ |url-status=live |archive-url=http://web.archive.org/web/20260224115006/https://old.reddit.com/r/Revolut/comments/1h8ow3b/revolut_stopped_working_on_graphene_os/ |archive-date=24 Feb 2026 |website=[[Reddit]]}}</ref><ref>{{Cite web |last=GrapheneOS |date=2024-12-09 |title=GrapheneOS: "Revolut is misleading users..." |url=https://grapheneos.social/@GrapheneOS/113623492156274859 |url-status=live |archive-url=http://web.archive.org/web/20251126021327/https://grapheneos.social/@GrapheneOS/113623492156274859 |archive-date=26 Nov 2025 |access-date= |website=[[Mastodon]]}}</ref><ref>{{Cite web |last=ILoveHexa92 |date=2024-11-27 |title=Graphene OS bot supporter? |url=https://www.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/ |url-status=live |archive-url=http://web.archive.org/web/20260224115127/https://old.reddit.com/r/Revolut/comments/1hkd1af/graphene_os_bot_supporter/ |archive-date=24 Feb 2026 |website=[[Reddit]]}}</ref><ref>{{Cite web |last=David |first= |date=2024-12-24 |title=Urgent: do NOT upgrade Revolut’s app. |url=https://forum.sailfishos.org/t/revolut-fails-loading-since-7-22-version-27-october-2020/3307/21 |url-status=live |archive-url=http://web.archive.org/web/20260224115217/https://forum.sailfishos.org/t/revolut-fails-loading-since-7-22-version-27-october-2020/3307/21 |archive-date=24 Feb 2026 |website=Sailfish OS Forum}}</ref> | ||
Revolut makes it difficult to close affected accounts or resolve issues on custom firmware devices. When attempting to communicate via support email, they insist that users must either wipe their entire device or use a second device, especially if they are using features like Vaults or Savings. Revolut clearly has the ability to delete or block funds, yet refuses to close client accounts and return the funds to the client’s bank account. | Revolut makes it difficult to close affected accounts or resolve issues on custom firmware devices. When attempting to communicate via support email, they insist that users must either wipe their entire device or use a second device, especially if they are using features like Vaults or Savings. Revolut clearly has the ability to delete or block funds, yet refuses to close client accounts and return the funds to the client’s bank account. | ||
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If a user was previously authenticated and had access to their account, which was then blocked prior to a mandatory app update without adequate warning, this may constitute a legal violation. | If a user was previously authenticated and had access to their account, which was then blocked prior to a mandatory app update without adequate warning, this may constitute a legal violation. | ||
== See also == | |||
* [[Apps deliberately refusing to work on modded devices]] | |||
==References== | ==References== | ||
{{reflist}} | {{reflist}} | ||
Latest revision as of 20:54, 17 April 2026
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Revolut removed support to users with custom OS on their device
Background
[edit | edit source]
Revolut Group Holdings Ltd, doing business as Revolut, is a British multinational neobank and fintech company that offers banking services for individuals and businesses. It was founded in July 2015 by British-Russian businessman Nikolay Storonsky and British-Ukrainian software engineer Vlad Yatsenko. As of 2025, the company operated in over 48 countries and caters to over 60 million retail customers globally.
Incident
[edit | edit source]In November 2024, Revolut pushed an update that removed support to users with custom OS on their device. The change was announced through an in-app message, which was shown after a user tried to log in. The change also affected users whom already had an account and funds at the Company.[1][2][3][4][5][6]
Revolut makes it difficult to close affected accounts or resolve issues on custom firmware devices. When attempting to communicate via support email, they insist that users must either wipe their entire device or use a second device, especially if they are using features like Vaults or Savings. Revolut clearly has the ability to delete or block funds, yet refuses to close client accounts and return the funds to the client’s bank account.
While subjective to interpretation, this practice may infringe on users' rights, particularly within the EU.
Under Directive 2015/2366 (PSD2), specifically Articles 68 and 97, Revolut has a legal obligation to guarantee access to payment services for duly authenticated users.
If a user was previously authenticated and had access to their account, which was then blocked prior to a mandatory app update without adequate warning, this may constitute a legal violation.
See also
[edit | edit source]References
[edit | edit source]- ↑ "PSA: warning for graphene os users and revolut customers". stacker news. 2024-11-27. Archived from the original on 24 Feb 2026.
- ↑ "Revolut mobile finance - not supported on devices with custom firmware problem". GrapheneOS Discussion Forum. 2024-11-27. Archived from the original on 19 Dec 2025.
- ↑ innershark (2024-11-30). "Revolut stopped working on Graphene OS". Reddit. Archived from the original on 24 Feb 2026.
- ↑ GrapheneOS (2024-12-09). "GrapheneOS: "Revolut is misleading users..."". Mastodon. Archived from the original on 26 Nov 2025.
- ↑ ILoveHexa92 (2024-11-27). "Graphene OS bot supporter?". Reddit. Archived from the original on 24 Feb 2026.
{{cite web}}: CS1 maint: numeric names: authors list (link) - ↑ David (2024-12-24). "Urgent: do NOT upgrade Revolut's app". Sailfish OS Forum. Archived from the original on 24 Feb 2026.