Positive practices: Difference between revisions

Positive practices are pro-consumer business approaches that prioritize the interests, rights, and well-being of customers. They are designed to empower consumers, offer fairness, transparency, and value:

::Giving customers genuine options, easy cancellation, ownership rights, and repair ability.

::Providing accessible, helpful, and fair customer service to resolve issues.

|Offering a product or service for a single payment with no recurring fees for core functionality

|Designing products to be repairable, and making parts, tools, manuals and software accessible

|Clearly displaying the full price (including all mandatory fees/taxes) upfront in advertising or early during checkout

|Offering easy returns, exchanges, or refunds within a reasonable timeframe

|Making it simple and straightforward for consumers to cancel subscriptions without hoops

|Ensuring consumers own what they purchase, including the ability to use, modify, resell, or transfer the product freely

|A product or service is designed in a way that collecting metadata and accessing users' information is technically impossible even for the manufacturer and the entity running the service.

Subscriptions prioritize continuous access and updates, while one-time purchases emphasize upfront ownership.

*Does this service update frequently or at least within the subscription timeframe?

*Does the product contain intrusive DRM protections?

Oftentimes companies will not provide or [[security through obscurity|actively obscure]] details about how a product works. This exacerbates the potential pitfalls mentioned above, but when information is provided it can eliminate many of them.