AllTrails not having a Privacy Policy: Difference between revisions

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|Type=Terms of Service

|Description=The Website AllTrails has a dead 404 link when trying to access their Privacy Policy. Talking to Customer Service also requires accepting it.

}}The Website AllTrails has a dead link when trying to access their [https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US Privacy Policy]. When trying to contact customer service (which is an AI bot) it requires you to accept the same Privacy Policy that cannot be seen. Even the backup link that was provided by customer service did not work~~. The problem has persisted for more than 20 days~~.

}}{{Irrelevant}}

The Website AllTrails has a dead link when trying to access their [https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US Privacy Policy]. When trying to contact customer service (which is an AI bot) it requires you to accept the same Privacy Policy that cannot be seen. Even the backup link that was provided by customer service did not work.

==Background==

AllTrails is a website that hosts maps and trail information for hikers. They have a [https://www.alltrails.com/ website] and a phone application. Using their website, or trying to make an account with them requires the user to "accept our Privacy Policy".

==~~[Incident] -~~ Finding Lack of Privacy Policy==

==Finding Lack of Privacy Policy==

User tried to create an account on AllTrails, but was required to check the box stating "I agree to AllTrails Privacy Policy". The hyperlink given lead to a webpage(https://privacy.alltrails.com/policies/en-US) stating "Oops! The page you are looking for does not exist!". The "Privacy Policy" link on the main website also lead to the same dead link. After looking around the website for a while, an AI bot chat opened up and offered assistance stating: "Hi, I'm Scout, the AllTrails support bot! By conversing with me, you agree to our privacy policy. How can I help you today?" The link provided by the bot also lead to the same dead link.

@@ Line 5: / Line 5: @@
 |Type=Terms of Service
 |Description=The Website AllTrails has a dead 404 link when trying to access their Privacy Policy. Talking to Customer Service also requires accepting it.
-}}The Website AllTrails has a dead link when trying to access their [https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US Privacy Policy]. When trying to contact customer service (which is an AI bot) it requires you to accept the same Privacy Policy that cannot be seen. Even the backup link that was provided by customer service did not work. The problem has persisted for more than 20 days.
+}}{{Irrelevant}}
+The Website AllTrails has a dead link when trying to access their [https://web.archive.org/web/20250716034713/https://privacy.alltrails.com/policies/en-US Privacy Policy]. When trying to contact customer service (which is an AI bot) it requires you to accept the same Privacy Policy that cannot be seen. Even the backup link that was provided by customer service did not work.
 ==Background==
 AllTrails is a website that hosts maps and trail information for hikers. They have a [https://www.alltrails.com/ website] and a phone application. Using their website, or trying to make an account with them requires the user to "accept our Privacy Policy".
-==[Incident] - Finding Lack of Privacy Policy==
+==Finding Lack of Privacy Policy==
 User tried to create an account on AllTrails, but was required to check the box stating "I agree to AllTrails Privacy Policy". The hyperlink given lead to a webpage(https://privacy.alltrails.com/policies/en-US) stating "Oops! The page you are looking for does not exist!". The "Privacy Policy" link on the main website also lead to the same dead link. After looking around the website for a while, an AI bot chat opened up and offered assistance stating: "Hi, I'm Scout, the AllTrails support bot! By conversing with me, you agree to our privacy policy.  How can I help you today?" The link provided by the bot also lead to the same dead link.