Meta AI driven erroneous permanent account suspensions: Difference between revisions
Dinkster9000 (talk | contribs) For months Meta's AI conetent moderation tools are permanently suspending people's accounts in error, usually under accusation of breaking platform rules on child sexual exploitation (CSE) or account integrity. No evidence or explanation is provided. Appeals are automatically denied. Meta provides no customer support outside of paying Meta Verified customers. This support rarely behaves human and rarely solves any issue. |
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|Type=Service Termination, Digital restrictions | |Type=Service Termination, Digital restrictions | ||
|Description=Considerable amounts of people wrongfully permanently banned by Meta's AI content moderation. Permanent ban with no human involvement. | |Description=Considerable amounts of people wrongfully permanently banned by Meta's AI content moderation. Permanent ban with no human involvement. | ||
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{{ | Since 2024, [[Meta]] platform users, chiefly Facebook and Instagram, are facing erroneous permanent account suspensions, most commonly under allegations of breaking the platform's rules on Child Sexual Exploitation (CSE) and Account Integrity. <ref>{{Cite news |last=Fraser |first=Graham |date=3 July 2025 |title='There is a problem': Facebook and Instagram users complain of account bans |url=https://www.bbc.com/news/articles/cvgnp9ykm3xo |work=BBC News}}</ref> <ref>{{Cite news |last=Fraser |first=Graham |date=9 July 2025 |title=Instagram wrongly accuses some users of breaching child sex abuse rules |url=https://www.bbc.com/news/articles/cy8kjdz9nr3o |work=BBC News}}</ref> <ref>{{Cite news |last=Fraser |first=Graham |date=15 August 2025 |title=Angry, confused and worried about police – behind Instagram bans |url=https://www.bbc.com/news/articles/ce8307ge49eo |work=BBC News}}</ref> Users are provided no reason or explanation for the decision. Appealing the decision usually results in prompt denial. Following this, users are unable to appeal again or contact human support to try and regain their accounts, unless subscribing to Meta Verified. The user's identity is permanently banned from all Meta platforms, as creating a new account with their real name prompts an ID and photo verification, which results in any new account made being instantly suspended. These account suspensions are most likely caused purely by AI systems with no human input in the process, as they've started to occur following Meta's deployment of "automated systems" to enforce platform rules in 2023. | ||
==Background== | ==Background== | ||
{{Ph-I-B}} | {{Ph-I-B}}Meta uses "automated systems" / AI to enforce their platform community standards. <ref>{{Cite web |date=NOV 12, 2024 |title=How enforcement technology works |url=https://transparency.meta.com/en-us/enforcement/detecting-violations/how-enforcement-technology-works/ |website=Meta transparency center}}</ref> | ||
==[Incident]== | ==[Incident]== | ||
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{{Ph-I-L}} | {{Ph-I-L}} | ||
Amicus Law opened a Meta class action member inquiry and application page where users affected by the account suspensions can submit their experiences. <ref>{{Cite web |date=20 Aug 2025 |title=Meta Class Action - Class Member Inquiry & Application |url=https://forms.zohopublic.com/amicuslawpcus1/form/MetaClassActionClassMemberInquiryApplication/formperma/G5JyKtimIs8PufDR4vs5RC-yEHZZXpapABxyvN4X8lI}}</ref> | |||
==Consumer response== | ==Consumer response== | ||
{{Ph-I-ConR}} | {{Ph-I-ConR}} | ||
Latest revision as of 02:48, 20 August 2025
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Since 2024, Meta platform users, chiefly Facebook and Instagram, are facing erroneous permanent account suspensions, most commonly under allegations of breaking the platform's rules on Child Sexual Exploitation (CSE) and Account Integrity. [1] [2] [3] Users are provided no reason or explanation for the decision. Appealing the decision usually results in prompt denial. Following this, users are unable to appeal again or contact human support to try and regain their accounts, unless subscribing to Meta Verified. The user's identity is permanently banned from all Meta platforms, as creating a new account with their real name prompts an ID and photo verification, which results in any new account made being instantly suspended. These account suspensions are most likely caused purely by AI systems with no human input in the process, as they've started to occur following Meta's deployment of "automated systems" to enforce platform rules in 2023.
Background[edit | edit source]
Meta uses "automated systems" / AI to enforce their platform community standards. [4]
[Incident][edit | edit source]
[Company]'s response[edit | edit source]
Lawsuit[edit | edit source]
Amicus Law opened a Meta class action member inquiry and application page where users affected by the account suspensions can submit their experiences. [5]
Consumer response[edit | edit source]
References[edit | edit source]
- ↑ Fraser, Graham (3 July 2025). "'There is a problem': Facebook and Instagram users complain of account bans". BBC News.
- ↑ Fraser, Graham (9 July 2025). "Instagram wrongly accuses some users of breaching child sex abuse rules". BBC News.
- ↑ Fraser, Graham (15 August 2025). "Angry, confused and worried about police – behind Instagram bans". BBC News.
- ↑ "How enforcement technology works". Meta transparency center. NOV 12, 2024.
{{cite web}}: Check date values in:|date=(help) - ↑ "Meta Class Action - Class Member Inquiry & Application". 20 Aug 2025.