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{{CompanyCargo
{{CompanyCargo
| Founded       = 1933
|Founded = 1933
| Industry     = Automotive
|Industry = Automotive
| Logo         = Nissan Motor Corporation 2020 logo-local file.svg
|Logo = Nissan logo.svg
| ParentCompany =  
|ParentCompany =  
| Type         = Public
|Type = Public
| Website       = https://www.nissan-global.com/
|Website = https://www.nissan-global.com/
| Description   =  
|Description = Nissan Motor Co., Ltd., commonly known as Nissan, is a Japanese multinational automobile manufacturer headquartered in Yokohama, Japan. Founded in 1933, Nissan is one of the largest car manufacturers in the world. The company is part of the Renault–Nissan–Mitsubishi Alliance, which also is one of the largest automotive groups globally.
}}
}}
'''[[wikipedia:Nissan|Nissan Motor Co., Ltd.]]''', commonly known as '''Nissan''', is a Japanese multinational automobile manufacturer headquartered in Yokohama, Japan. Founded in 1933, Nissan is one of the largest car manufacturers in the world and is known for its innovation, performance, and diverse vehicle lineup. The company is part of the '''Renault–Nissan–Mitsubishi Alliance''', which is one of the largest automotive groups globally.


==Incidents==
'''{{Wplink|Nissan|Nissan Motor Co., Ltd.}}''', commonly known as '''Nissan''', is a Japanese multinational automobile manufacturer headquartered in Yokohama, Japan. Founded in 1933, Nissan is one of the largest car manufacturers in the world. The company is part of the '''Renault–Nissan–Mitsubishi Alliance''', which also is one of the largest automotive groups globally.


===Shutting down its 2G app for older electric cars in the UK===
==Consumer impact summary==
{{Main|Nissan shuts 2G car service in UK}}
{{Ph-C-CIS}}
The move impacts early LEAF and e-NV20 cars built before 2016, which is around 3,000 vehicles in the UK. Half are active users of the app, who can still use the main features using timers but not remotely.<ref>{{Cite web |last=Flaherty |first=Nick |date=4 Mar 2024 |title=Nissan is shutting down its 2G app for older electric cars in the UK from April 2024. |url=https://www.eenewseurope.com/en/nissan-shuts-2g-car-service-in-uk/ |access-date=1 Mar 2025 |website=EENews Automotive}}</ref>


==='''Does not sell parts to''' repair transmissions===
*'''Arbitration:''' Nissan's [[EULA]] requires disputes to be settled by [[Forced arbitration|arbitration]].{{Cite web |author= |title=Nissan Vehicle Software End User License Agreement |url=https://www.nissan.ca/content/dam/Nissan/Canada/software/Nissan-Vehicle-Software-End-User-License-Agreement.pdf |website=Nissan |date= |access-date=3 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20240219124518/https://www.nissan.ca/content/dam/Nissan/Canada/software/Nissan-Vehicle-Software-End-User-License-Agreement.pdf |archive-date=19 Feb 2024}}<nowiki></ref></nowiki>
https://youtube.com/shorts/uAjqRMWtfEs?si=AcnQp_lXjiqjqO8R
*'''Cost of software updates:''' It is up to Nissan's discretion if certain software updates are offered for free or are withheld until certain fees are paid.<ref>{{Cite web |author= |title=NissanConnect® {{!}} Vehicle Software |url=https://www.nissan.ca/services/apps/nissan-connect/software.html |website=Nissan |date= |access-date=3 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20250920213457/https://www.nissan.ca/services/apps/nissan-connect/software.html |archive-date=20 Sep 2025 |quote=Additionally, updates or modifications to Software may be made available by Nissan for download and installation by owners from time to time, either on a complimentary or for-fee basis, as determined by Nissan in its sole discretion.}}</ref>


==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].


<big>'''Cost of Software Updates on Used Vehicles'''</big>
===Invasive data sharing (''2023'')===
In 2023, a report by the [[Mozilla|Mozilla Foundation]] found that Nissan, along with other major car manufacturers, were recording a large amount of customer data which were classed as a "privacy nightmare"<ref>{{Cite web |last1=Caltrider |first1=Jen |last2=Rykov |first2=Misha |last3=MacDonald |first3=Zoë |title=It’s Official: Cars Are the Worst Product Category We Have Ever Reviewed for Privacy |url=https://www.mozillafoundation.org/en/privacynotincluded/articles/its-official-cars-are-the-worst-product-category-we-have-ever-reviewed-for-privacy/ |website=Mozilla Foundation |date=6 Sep 2023 |access-date=3 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20260127041610/https://www.mozillafoundation.org/en/privacynotincluded/articles/its-official-cars-are-the-worst-product-category-we-have-ever-reviewed-for-privacy/ |archive-date=27 Jan 2026}}</ref> for consumers. This report found that Nissan were collecting a very large amount of personal data with very little security information, and could record information about the customer's "sexual activity" as per their terms and conditions. Mozilla found Nissan to be the worst perpetrator in terms of data collection and privacy policies, only behind [[Tesla, Inc.|Tesla]] who was using driver data to train their autopilot AI feature. The report found all car companies to be breaching privacy rights of their customers, however Nissan's privacy policy stood out to researchers as one of the worst they investigated.


I’m an owner of a used 2020 Infiniti vehicle. There was a software update released to enable wireless CarPlay for my model and it was made free for the first year. Now, more than two years down the road, it’s a $300 fee to request this from dealers. It’s impossible to buy the USB dongle unless you’re an Infiniti dealer.
===Shutdown of 2G app for older electric cars in the UK (''2024'')===
{{Main|Nissan shuts 2G car service in UK}}


=== Nissan Leaf N-Connecta Ransom Demands===
The move impacts early LEAF and e-NV200 cars built before 2016, which is around 3,000 vehicles in the UK. Half are active users of the app, who can still use the main features using timers but not remotely.<ref>{{Cite web |last=Flaherty |first=Nick |title=Nissan is shutting down its 2G app for older electric cars in the UK from April 2024. |url=https://www.eenewseurope.com/en/nissan-shuts-2g-car-service-in-uk/ |website=EENews Automotive |date=4 Mar 2024 |access-date=3 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20251014010053/https://www.eenewseurope.com/en/nissan-shuts-2g-car-service-in-uk/ |archive-date=14 Oct 2025}}</ref>
'''Faults Occurring After 3 years'''


Various services delivered through NissanConnect EV & Services after three years these will be disabled and ransom negotiators will begin calling you offering to re-enable them for you. Features which develop faults after three years include:
===Does not sell parts to repair transmissions (''2024'')===
A Utah-based auto-repair shop was unable to obtain a new seal for a (circa-2018) Nissan Titan's leaky transmission from a Nissan dealership, the latter being informed by Nissan that the manufacturer does not make such a part.<ref>{{Cite web |author=Dave's Auto Center |title=Nissan Titan with a 5.0 L Cummins. Manufacturers are screwing with Customers |url=https://www.youtube.com/shorts/uAjqRMWtfEs |website=[[YouTube]] |date=17 May 2024 |access-date=3 Mar 2026 |url-status=live |archive-url=https://preservetube.com/watch?v=uAjqRMWtfEs |archive-date=4 Mar 2026}}</ref> This leaves both the shop and the customer few options besides replacing the entire transmission.


* remote door locking/alarm
===Safety issues with the NissanConnect EV app (''2025'')===
* remote viewing of charging status
Researchers at Black Hat Asia 2025 have found issues within the NissanConnectEV app, since it relied upon a Vehicle Identification Number to communicate with the user and to authenticate communications, and this number proved to be easy to reverse-engineer. This allowed hackers to easily access the app.<ref>{{Cite web |last=Pokharel |first=Bijay |title=Researchers Hack Nissan Leaf Remotely, Exposing Major Security Flaws in Car App |url=https://www.abijita.com/researchers-hack-nissan-leaf-remotely-exposing-major-security-flaws-in-car-app/ |website=Abijita Foundation |date=8 Apr 2025 |access-date=3 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20251018194523/https://www.abijita.com/researchers-hack-nissan-leaf-remotely-exposing-major-security-flaws-in-car-app/ |archive-date=18 Oct 2025}}</ref><ref>{{Cite web |last=Mearian |first=Lucas |title=Hackers can access the Nissan Leaf via insecure APIs |url=https://www.csoonline.com/article/554905/hackers-can-access-the-nissan-leaf-via-insecure-apis.html |website=CSO |date=24 Feb 2016 |access-date=3 Mar 2026 |url-status=live |archive-url=http://web.archive.org/web/20231204030039/https://www.csoonline.com/article/554905/hackers-can-access-the-nissan-leaf-via-insecure-apis.html |archive-date=4 Dec 2023}}</ref><ref>{{Cite web |author= |title=Critical Security Vulnerabilities Found in Nissan Leaf: Remote Hacking Demonstrated |url=https://www.security.land/critical-security-vulnerabilities-found-in-nissan-leaf-remote-hacking-demonstrated/ |website=Security Land |date=14 Apr 2025 |access-date=3 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20260304055732/https://www.security.land/critical-security-vulnerabilities-found-in-nissan-leaf-remote-hacking-demonstrated/ |archive-date=4 Mar 2026}}</ref><ref>{{Cite web |last=Kovacs |first=Eduard |title=API Flaw Exposes Nissan LEAF Cars to Remote Attacks |url=https://www.securityweek.com/api-flaw-exposes-nissan-leaf-cars-remote-attacks/ |website=Security Week |date=24 Feb 2016 |access-date=3 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20160227082244/https://www.securityweek.com/api-flaw-exposes-nissan-leaf-cars-remote-attacks/ |archive-date=27 Feb 2016}}</ref>
* remote climate control
* viewing vehicle location
* route planning (you'll still be able to plan routes, but the maps will no longer receive updates and will not receive traffic updates).


These all require a monthly ransom payment after the first three years. After this period, only basic functions remain until these demands are met.
===NissanConnect EV app discontinuation (2026)===
In early 2026, Nissan informed affected customers that the NissanConnect EV app will cease operating as of March 30th 2026. Owners of Nissan Leaf electric cars produced before May 2019 and the e-NV200 van (produced until 2022) will no longer be able to use the remote features of their vehicles. <ref>{{Cite web |last=Wood |first=Zoe |date=2026-03-14 |title=‘Shockingly bad’: Nissan Leaf drivers voice anger over app shutdown |url=https://www.theguardian.com/environment/2026/mar/14/nissan-leaf-app-shutdown-nissanconnect-ev-app |archive-url=https://web.archive.org/web/20260314104114/https://www.theguardian.com/environment/2026/mar/14/nissan-leaf-app-shutdown-nissanconnect-ev-app |archive-date=2026-03-14 |access-date=2026-03-14 |website=The Guardian}}</ref>


Top tip, at least one user has stopped the ransom negotiators from calling for at least 2 years by telling them to "go f--- yourself".
===NissanConnect security vulnerability (2016)===
In February 2016, security researcher Troy Hunt disclosed that the NissanConnect EV API had no authentication. The API identified vehicles using only the last five digits of the Vehicle Identification Number (VIN), and requests were completely anonymous. Anyone with a smartphone could remotely activate climate control, view GPS logs, and monitor battery status on any of the approximately 200,000 affected Leaf and e-NV200 vehicles worldwide.<ref name="threatpost-hunt">{{Cite web |last=Zorz |first=Zeljka |date=2016-02-26 |title=Troy Hunt Explains Nissan Leaf Car Hack |url=https://threatpost.com/total-recall-troy-hunt-breaks-down-his-nissan-hack/116497/ |access-date=2026-03-25 |website=Threatpost}}</ref>


'''Ransom Demand'''
Hunt demonstrated the vulnerability by remotely activating the climate control on a colleague's car in the UK from his location in Australia. He had spent over a month attempting to notify Nissan before going public. Nissan took the app offline and didn't restore it for several months.<ref name="threatpost-hunt" />


UK
==Products==
{{Ph-C-P}}


* Maps & Live Traffic: £2.99 per month, after a 3-year period
==See also==
* Smart Alerts: £0.99 per month, after the initial 3-year period
* Remote Control Services (e.g., remote climate control, battery management): £1.99 per month after 3-year period
* Stolen Vehicle Tracking: Flat rate of £99 per year


USA
* [[BMW]]
* [[Tesla]]
* [[Toyota]]


* NissanConnect Packages, $11.99–$24.99/month (varied tiers)
==References==
{{Reflist}}


==References==
<references />
[[Category:Nissan]]
[[Category:Nissan]]
[[Category:Companies]]
[[Category:Companies using forced arbitration clauses]]
Retrieved from "https://consumerrights.wiki/w/Nissan"