Samsung: Difference between revisions
Added new incident to wiki page. |
m wikignoming |
||
| Line 50: | Line 50: | ||
The terms of use provided to independent repair shop in exchange for parts has intrusive clauses regarding customer data and reporting of third party components, which suggests forced disassembly when those components are used. The pricing structure of Samsung's self-repair program frequently makes repairs economically impractical. The high costs of official replacement parts, coupled with forced bundling of components, mean that purchasing a single replacement part is often more expensive than buying a working used device. Additionally, Samsung's repair program imposes severe limitations on independent repair shops, effectively preventing them from providing cost-effective, high-quality repair options. | The terms of use provided to independent repair shop in exchange for parts has intrusive clauses regarding customer data and reporting of third party components, which suggests forced disassembly when those components are used. The pricing structure of Samsung's self-repair program frequently makes repairs economically impractical. The high costs of official replacement parts, coupled with forced bundling of components, mean that purchasing a single replacement part is often more expensive than buying a working used device. Additionally, Samsung's repair program imposes severe limitations on independent repair shops, effectively preventing them from providing cost-effective, high-quality repair options. | ||
===Samsung sued over S22 | ===Samsung sued over S22 performance throttling=== | ||
{{Main|Samsung sued over S22 performance throttle}} | {{Main|Samsung sued over S22 performance throttle}} | ||
In 2022, with the launch of their S22 line, it was discovered that Samsung's phones were thermal throttling while performing regular tasks. This was due to Samsung's Gaming Operation Service (GOS) software causing the phone to perform worse than expected across 10,000 different games.<ref>{{Cite web |last=Simons |first=Hadlee |date=2022-03-09 |title=Samsung answers questions about throttling in Galaxy S22 and other flagships |url=https://www.androidauthority.com/samsung-gos-faq-3130847/ |url-status=live |archive-url=https://archive.is/qS6pQ |archive-date=2025-08-21 |access-date=2025-08-21 |website=Android Authority}}</ref> Citizens of South Korea filed a class-action lawsuit against Samsung on the basis of these claims and the court ultimately ruled in favor of Samsung.<ref>{{Cite web |date=2025-06-12 |title='Controversy over performance' Galaxy S22 joint lawsuit, first trial Samsung Electronics wins (total) |url=https://www.yna.co.kr/view/AKR20250612056051004?section=search |url-status=live |archive-url=https://archive.ph/okN3n |archive-date=2025-08-21 |access-date=2025-08-21 |website=Yonhap News}}</ref> | In 2022, with the launch of their S22 line, it was discovered that Samsung's phones were thermal throttling while performing regular tasks. This was due to Samsung's Gaming Operation Service (GOS) software causing the phone to perform worse than expected across 10,000 different games.<ref>{{Cite web |last=Simons |first=Hadlee |date=2022-03-09 |title=Samsung answers questions about throttling in Galaxy S22 and other flagships |url=https://www.androidauthority.com/samsung-gos-faq-3130847/ |url-status=live |archive-url=https://archive.is/qS6pQ |archive-date=2025-08-21 |access-date=2025-08-21 |website=Android Authority}}</ref> Citizens of South Korea filed a class-action lawsuit against Samsung on the basis of these claims and the court ultimately ruled in favor of Samsung.<ref>{{Cite web |date=2025-06-12 |title='Controversy over performance' Galaxy S22 joint lawsuit, first trial Samsung Electronics wins (total) |url=https://www.yna.co.kr/view/AKR20250612056051004?section=search |url-status=live |archive-url=https://archive.ph/okN3n |archive-date=2025-08-21 |access-date=2025-08-21 |website=Yonhap News}}</ref> | ||