Razer

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Razer

Basic Information
Release Year	2011
Product Type	Hardware
In Production	Yes
Official Website	https://www.razer.com/

Razer is an American headquartered company. It sells a variety of hardware including computer peripherals and laptops.

Consumer impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User freedom
• User privacy
• Business model
• Market control

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Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Razer category.

Poor quality products:

Laptop battery swelling:

Across the entire Razer Blade product line, many laptops are known to develop swelling batteries. Which are highly likely to randomly combust or explode and requires great caution to replace and discard.

Laptop adapters catching fire:

Here is one article talking about the problem: https://www.notebookcheck.net/Razer-may-want-to-consider-a-recall-for-their-Blade-and-Blade-Pro-AC-adapters.426448.0.html

Replacement part disorganization and anti-consumerism:

This was documented by Andy Harding at Salem Techsperts, where Razer refused to sell a replacement battery to him, claiming the laptop was a "Legacy model" (While not being listed or featured as such on their website), and saying to "contact a repair shop". After a comment from the SalemTechsperts YouTube channel got over 8000 likes citing the problem on a video criticising Razer, they then offered to sell a genuine battery to him, reassuring him they do, in fact, have a battery. A few updates have come since then, whereas later then Razer claimed to not have any replacement batteries, then later claiming again to actually have a battery, prompting dramatic backlash from the community.

Screenshot of Razer's Warranty Policy with the mentioned clauses highlighted

Problematic warranty policy:

Razer's Warranty Policy contains anti-customer clauses such as:

Exclusions and Limitations. This Limited Warranty does not cover:

• problems with and/or damage to the Product caused by using accessories, parts, or components not made by Razer;
• damage caused by service (including upgrades and expansions) performed by anyone who is not officially acting as an employee, representative or sub-contractor of Razer;

These clauses limit customer freedom and allows Razer a vector to be able to reject valid warranty claims.

Products

• Razer Pro Click and Pro Click Mini: Razer Pro Click and Pro Click Mini
• Razer Blade laptops

See also

Link to relevant theme articles or companies with similar incidents.

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