NewAir Countertop Ice Maker: Difference between revisions

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{{Incomplete|Issue 1=Not using product article format [[Template:ProductPreload]]|Issue 2=Independent research|Issue 3=no references}}

{{ProductCargo

|Company=NewAir

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|Description=Countertop kitchen appliance that creates clear ice cubes.

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[[File:NewAirCountertopIceMaker Manual.png|thumb|A screenshot of the user manual saying, "The unit can still work, change to a new sensor"]]

NewAir's user manual for this product is phrased in a way that would lead a consumer to believe they are purchasing a product that can be repaired and maintained if something breaks (refer to image). If you contact customer support outside of your warranty with questions about how to repair/replace, these are their responses

{| class="wikitable"

|+Resonses from NewAir customer support

!Why does the user manual says "The unit can still work, change to a new sensor", and why this part is unavailable?

!'''I am sorry but it would be an oversight in the manual. It should have read similar to ( A sensor issue - Contact customer service )'''

|-

|Has this part ever been available to be purchased on your website?

|'''The part has never been available since the product was launched - the prompt for replacing the part was to be omitted'''

|-

|Is the manual referring to a generic temperature sensor that can be used?

|'''the prompt for replacing the part was to be omitted - we are not aware of any aftermarket parts that would be compatible, nor would we provide instructions on how to replace it - if you were to acquire it'''

|}

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+{{Incomplete|Issue 1=Not using product article format [[Template:ProductPreload]]|Issue 2=Independent research|Issue 3=no references}}
+{{Delete}}
 {{ProductCargo
 |Company=NewAir
@@ Line 9: / Line 11: @@
 |Description=Countertop kitchen appliance that creates clear ice cubes.
 }}
+[[File:NewAirCountertopIceMaker Manual.png|thumb|A screenshot of the user manual saying, "The unit can still work, change to a new sensor"]]
+NewAir's user manual for this product is phrased in a way that would lead a consumer to believe they are purchasing a product that can be repaired and maintained if something breaks (refer to image). If you contact customer support outside of your warranty with questions about how to repair/replace, these are their responses
+{| class="wikitable"
+|+Resonses from NewAir customer support
+!Why does the user manual says "The unit can still work, change to a new sensor", and why this part is unavailable?
+!'''I am sorry but it would be an oversight in the manual. It should have read similar to ( A sensor issue - Contact customer service )'''
+|-
+|Has this part ever been available to be purchased on your website?
+|'''The part has never been available since the product was launched - the prompt for replacing the part was to be omitted'''
+|-
+|Is the manual referring to a generic temperature sensor that can be used?
+|'''the prompt for replacing the part was to be omitted - we are not aware of any aftermarket parts that would be compatible, nor would we provide instructions on how to replace it - if you were to acquire it'''
+|}