Lenovo: Difference between revisions

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Buying a used laptop doesn't only cause headaches. It might not even end up being financially feasible. The maintenance and repair costs that may be incurred due to viruses, malware, [[spyware]] and hardware malfunctions can add up quickly. Also, because used laptops have a shorter lifespan, you may have to pay to replace the laptop sooner.

Lenovo then responded to the video with:

Lenovo then responded to the video with:<blockquote>"Thank you for calling this out, Louis! Your feedback is greatly appreciated, and we hear you. The FAQ page in question has since been taken down and will be reviewed to ensure it correctly reflects Lenovo's views on refurbished products. We know that smarter, more sustainable technology solutions are as big of a priority for our customers as they are for us, and we want to be clear that we encourage buyers to explore refurbished options from authorized resellers. For this reason, many Lenovo computers are designed to be easily serviceable and repairable, and Lenovo has set goals to improve the serviceability and repairability of our PCs even more. We hope that you continue to be part of the Lenovo community."</blockquote>

"Thank you for calling this out, Louis! Your feedback is greatly appreciated, and we hear you. The FAQ page in question has since been taken down and will be reviewed to ensure it correctly reflects Lenovo's views on refurbished products. We know that smarter, more sustainable technology solutions are as big of a priority for our customers as they are for us, and we want to be clear that we encourage buyers to explore refurbished options from authorized resellers. For this reason, many Lenovo computers are designed to be easily serviceable and repairable, and Lenovo has set goals to improve the serviceability and repairability of our PCs even more. We hope that you continue to be part of the Lenovo community."

===Broken Trackpoint===

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List of the affected devices can be found [https://support.lenovo.com/us/en/solutions/ht508988-critical-intel-thunderbolt-software-and-firmware-updates-thinkpad here]

=== Black underfill around BGA components ===

===Black underfill around BGA components===

Lenovo uses a strong black underfill material, often referred to as "glue"<ref>{{Cite web |date=2019-03-29 |title=Remove Lenovo black Glue under the chipset? |url=https://www.badcaps.net/forum/troubleshooting-hardware-devices-and-electronics-theory/troubleshooting-laptops-tablets-and-mobile-devices/68715-remove-lenovo-black-glue-under-the-chipset |url-status=live |access-date=2025-08-31 |website=Badcaps}}</ref> around the corners of some BGA (ball grid array) components. The underfill adds strength and helps protect the chips from physical stress<ref>{{Cite web |title=Underfills |url=https://www.henkel-adhesives.com/ch/en/products/encapsulants/underfills.html |url-status=live |access-date=2025-08-31 |website=Henkel}}</ref>.

@@ Line 45: / Line 45: @@
 Buying a used laptop doesn't only cause headaches. It might not even end up being financially feasible. The maintenance and repair costs that may be incurred due to viruses, malware, [[spyware]] and hardware malfunctions can add up quickly. Also, because used laptops have a shorter lifespan, you may have to pay to replace the laptop sooner.
-Lenovo then responded to the video with:
+Lenovo then responded to the video with:<blockquote>"Thank you for calling this out, Louis! Your feedback is greatly appreciated, and we hear you. The FAQ page in question has since been taken down and will be reviewed to ensure it correctly reflects Lenovo's views on refurbished products. We know that smarter, more sustainable technology solutions are as big of a priority for our customers as they are for us, and we want to be clear that we encourage buyers to explore refurbished options from authorized resellers. For this reason, many Lenovo computers are designed to be easily serviceable and repairable, and Lenovo has set goals to improve the serviceability and repairability of our PCs even more. We hope that you continue to be part of the Lenovo community."</blockquote>
-"Thank you for calling this out, Louis! Your feedback is greatly appreciated, and we hear you. The FAQ page in question has since been taken down and will be reviewed to ensure it correctly reflects Lenovo's views on refurbished products. We know that smarter, more sustainable technology solutions are as big of a priority for our customers as they are for us, and we want to be clear that we encourage buyers to explore refurbished options from authorized resellers. For this reason, many Lenovo computers are designed to be easily serviceable and repairable, and Lenovo has set goals to improve the serviceability and repairability of our PCs even more. We hope that you continue to be part of the Lenovo community."
 ===Broken Trackpoint===
@@ Line 57: / Line 55: @@
 List of the affected devices can be found [https://support.lenovo.com/us/en/solutions/ht508988-critical-intel-thunderbolt-software-and-firmware-updates-thinkpad here]
-=== Black underfill around BGA components  ===
+===Black underfill around BGA components===
 Lenovo uses a strong black underfill material, often referred to as "glue"<ref>{{Cite web |date=2019-03-29 |title=Remove Lenovo black Glue under the chipset? |url=https://www.badcaps.net/forum/troubleshooting-hardware-devices-and-electronics-theory/troubleshooting-laptops-tablets-and-mobile-devices/68715-remove-lenovo-black-glue-under-the-chipset |url-status=live |access-date=2025-08-31 |website=Badcaps}}</ref> around the corners of some BGA (ball grid array) components. The underfill adds strength and helps protect the chips from physical stress<ref>{{Cite web |title=Underfills |url=https://www.henkel-adhesives.com/ch/en/products/encapsulants/underfills.html |url-status=live |access-date=2025-08-31 |website=Henkel}}</ref>.