Tado: Difference between revisions - Consumer Rights Wiki

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{{~~InfoboxCompany~~

{{CompanyCargo

| ~~Name~~ = ~~Tado°~~

|Description=

~~| Type = Private~~

|Founded=2011

| Founded = 2011

|Industry=Computing, Home Automation

| Industry = Automation ~~Industry~~

|Logo=Tado.jpg

| ~~Official~~ Website = https://www.tado.com

|ParentCompany=

~~| Logo = Tado.jpg~~

|Type=Private

|Website=https://www.tado.com

}}

[https://www.tado.com '''Tado° GmbH'''] is a German technology company founded in 2011 by Christian Deilmann, Johannes Schwarz and Valentin Sawadski.

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====Tado limits API quota without a subscription====

[https://www.facebook.com/groups/HomeAssistant/posts/4171156346489037/ On 2025-09-03~~, Tado published a statement on Facebook]~~ notifying people that without the Auto-Assist subscription, REST API calls would be limited to 100/day, possibly affecting Home Assistant users.

On 2025-09-03, a Tado user published a statement on Facebook<ref name="facebook api">

{{cite web

|first=Rob

|last=Summers

|title=Home Assistant

|url=https://www.facebook.com/groups/HomeAssistant/posts/4171156346489037/

|website=The Verge

|date=2025-09-03

|access-date=2025-09-05

|url-status=live

|archive-url=http://web.archive.org/web/20260222230017/https://www.facebook.com/groups/HomeAssistant/posts/4171156346489037/

|archive-date=22 Feb 2026}}</ref> notifying people that without the Auto-Assist subscription, REST API calls would be limited to 100/day, possibly affecting Home Assistant users.

Line 58:

Line 69:

</blockquote>

====Individual room heating functionality unavailable without AI Assist subscription====

On 2025-10-16, Tado update a help article about <ref name="ai assist help">

{{cite web

|first=Tado

|last=Help

|title=What is AI Assist?

|url=https://help.tado.com/en/articles/12182463-what-is-ai-assist

|website=Tado

|date=2025-10-16

|access-date=2025-10-16

|url-status=live

|archive-url=http://web.archive.org/web/20260114095545/https://help.tado.com/en/articles/12182463-what-is-ai-assist

|archive-date=14 Jan 2026}}</ref> about newly introduced functionality to heat specific rooms. To do this, the software uses AI to learn the room's heating and cooling profile, and this so-called "Adaptive Heating" is locked behind an AI Assist paywall.

Several users on r/Tado<ref name="ai assist reddit 1o4p796">

{{cite web

|first=EVERYTHINGGOESINCAPS

|last=u/

|title=Paywall on room control?!?

|url=https://www.reddit.com/r/tado/comments/1o4p796/paywall_on_room_control/

|website=Reddit

|date=2025-10-12

|access-date=2025-10-17

|url-status=live

|archive-url=https://web.archive.org/web/20260222230003/https://old.reddit.com/r/tado/comments/1o4p796/paywall_on_room_control/

|archive-date=22 Feb 2026}}</ref><ref name="ai assist reddit 1o5k7n6">

{{cite web

|first=lentil_burger

|last=u/

|title=Tado X TRVs - subscription requirement confirmed

|url=https://www.reddit.com/r/tado/comments/1o5k7n6/tado_x_trvs_subscription_requirement_confirmed/

|website=Reddit

|date=2025-10-13

|access-date=2025-10-17

|url-status=live

|archive-url=https://web.archive.org/web/20260222230033/https://old.reddit.com/r/tado/comments/1o5k7n6/tado_x_trvs_subscription_requirement_confirmed/

|archive-date=22 Feb 2026}}</ref> have noted this change, with one waking up to find none of his radiators were working.

So I've just spent shy of £800 on getting individual room control set up throughout my house, with individual room control etc.

Today I woke up to NONE of my radiators working, and it looks like due to a free trial of the AI I didn't realize that the ability to call for heat is BEHIND A PAYWALL.

Has anyone else hit into this? Why is this not made clear (or have I been stupid and completely missed this?)

Is there an alternate way to manage this/set this up without an additional £50 a year in cost, before I strip everything off my radiators and find

</blockquote>

Another Tado user confirmed the subscription requirement.

Gave up waiting for their support team to have the courtesy to respond to questions and called their installer helpline (the only remaining way to speak to a human). They confirmed a subscription is required for TRVs to call for heat. They weren't able to confirm whether this would be applied retrospectively.

</blockquote>

On the 30th of October 2025, Tado's official Reddit account replied to a thread called "As the Paywall scandal is killing Tado - can we buy alternative TRVs?"<ref name="ai assist reddit 1ok0lff">

{{cite web

|first=tado_official

|last=u/

|title=As the Paywall scandal is killing Tado - can we buy alternative TRVs?

|url=https://www.reddit.com/r/tado/comments/1ok0lff/comment/nm702xa/

|website=Reddit

|date=2025-10-30

|access-date=2025-10-31

|url-status=live

|archive-url=https://web.archive.org/web/20260222230129/https://old.reddit.com/r/tado/comments/1ok0lff/as_the_paywall_scandal_is_killing_tado_can_we_buy/nm702xa/

|archive-date=22 Feb 2026}}</ref>, giving the following statement:

Dear tado° customers,

We’d like to apologise for any confusion that might have been caused by our recent changes to how Room Link was offered. At tado°, we aim to give you the best possible comfort, efficiency, and control over your home climate. Room Link is an important part of the tado° experience, allowing your devices to work together intelligently for precise and efficient room-by-room heating (learn more).

With the latest app update, Room Link is now available to all customers free of charge.

If you wish to change how your room devices pass a heat request to a Wired or Wireless Smart Thermostat controlling your heating (Room Link), please follow these steps in the tado° app:

* Go to Settings > Rooms and Devices.

* Select the name of the room you want to adjust.

* Under Heating Zone, select Zone Controller and choose the desired device that should receive the heat request.

For even more convenience and energy savings, you can subscribe to AI Assist and unlock our most intelligent features - helping you save up to 55% more on your heating bill.

Warm regards,

The tado° Team

</blockquote>

==Products/Services==

==References==

[[Category:Tado]]

@@ Line 1: / Line 1: @@
-{{InfoboxCompany
+{{CompanyCargo
-| Name = Tado°
+|Description=
-| Type = Private
+|Founded=2011
-| Founded = 2011
+|Industry=Computing, Home Automation
-| Industry = Automation Industry
+|Logo=Tado.jpg
-| Official Website = https://www.tado.com
+|ParentCompany=
-| Logo = Tado.jpg
+|Type=Private
+|Website=https://www.tado.com
 }}
 [https://www.tado.com '''Tado° GmbH'''] is a German technology company founded in 2011 by Christian Deilmann, Johannes Schwarz and Valentin Sawadski.
@@ Line 32: / Line 32: @@
 ====Tado limits API quota without a subscription====
-[https://www.facebook.com/groups/HomeAssistant/posts/4171156346489037/ On 2025-09-03, Tado published a statement on Facebook] notifying people that without the Auto-Assist subscription, REST API calls would be limited to 100/day, possibly affecting Home Assistant users.
+On 2025-09-03, a Tado user published a statement on Facebook<ref name="facebook api">
+{{cite web
+|first=Rob
+|last=Summers
+|title=Home Assistant
+|url=https://www.facebook.com/groups/HomeAssistant/posts/4171156346489037/
+|website=The Verge
+|date=2025-09-03
+|access-date=2025-09-05
+|url-status=live
+|archive-url=http://web.archive.org/web/20260222230017/https://www.facebook.com/groups/HomeAssistant/posts/4171156346489037/
+|archive-date=22 Feb 2026}}</ref> notifying people that without the Auto-Assist subscription, REST API calls would be limited to 100/day, possibly affecting Home Assistant users.
 <blockquote>
@@ Line 58: / Line 69: @@
 </blockquote>
+====Individual room heating functionality unavailable without AI Assist subscription====
+On 2025-10-16, Tado update a help article about <ref name="ai assist help">
+{{cite web
+|first=Tado
+|last=Help
+|title=What is AI Assist?
+|url=https://help.tado.com/en/articles/12182463-what-is-ai-assist
+|website=Tado
+|date=2025-10-16
+|access-date=2025-10-16
+|url-status=live
+|archive-url=http://web.archive.org/web/20260114095545/https://help.tado.com/en/articles/12182463-what-is-ai-assist
+|archive-date=14 Jan 2026}}</ref> about newly introduced functionality to heat specific rooms. To do this, the software uses AI to learn the room's heating and cooling profile, and this so-called "Adaptive Heating" is locked behind an AI Assist paywall.
+Several users on r/Tado<ref name="ai assist reddit 1o4p796">
+{{cite web
+|first=EVERYTHINGGOESINCAPS
+|last=u/
+|title=Paywall on room control?!?
+|url=https://www.reddit.com/r/tado/comments/1o4p796/paywall_on_room_control/
+|website=Reddit
+|date=2025-10-12
+|access-date=2025-10-17
+|url-status=live
+|archive-url=https://web.archive.org/web/20260222230003/https://old.reddit.com/r/tado/comments/1o4p796/paywall_on_room_control/
+|archive-date=22 Feb 2026}}</ref><ref name="ai assist reddit 1o5k7n6">
+{{cite web
+|first=lentil_burger
+|last=u/
+|title=Tado X TRVs - subscription requirement confirmed
+|url=https://www.reddit.com/r/tado/comments/1o5k7n6/tado_x_trvs_subscription_requirement_confirmed/
+|website=Reddit
+|date=2025-10-13
+|access-date=2025-10-17
+|url-status=live
+|archive-url=https://web.archive.org/web/20260222230033/https://old.reddit.com/r/tado/comments/1o5k7n6/tado_x_trvs_subscription_requirement_confirmed/
+|archive-date=22 Feb 2026}}</ref> have noted this change, with one waking up to find none of his radiators were working.
+<blockquote>
+So I've just spent shy of £800 on getting individual room control set up throughout my house, with individual room control etc.
+Today I woke up to NONE of my radiators working, and it looks like due to a free trial of the AI I didn't realize that the ability to call for heat is BEHIND A PAYWALL.
+Has anyone else hit into this? Why is this not made clear (or have I been stupid and completely missed this?)
+Is there an alternate way to manage this/set this up without an additional £50 a year in cost, before I strip everything off my radiators and find
+</blockquote>
+Another Tado user confirmed the subscription requirement.
+<blockquote>
+Gave up waiting for their support team to have the courtesy to respond to questions and called their installer helpline (the only remaining way to speak to a human). They confirmed a subscription is required for TRVs to call for heat. They weren't able to confirm whether this would be applied retrospectively.
+</blockquote>
+On the 30th of October 2025, Tado's official Reddit account replied to a thread called "As the Paywall scandal is killing Tado - can we buy alternative TRVs?"<ref name="ai assist reddit 1ok0lff">
+{{cite web
+|first=tado_official
+|last=u/
+|title=As the Paywall scandal is killing Tado - can we buy alternative TRVs?
+|url=https://www.reddit.com/r/tado/comments/1ok0lff/comment/nm702xa/
+|website=Reddit
+|date=2025-10-30
+|access-date=2025-10-31
+|url-status=live
+|archive-url=https://web.archive.org/web/20260222230129/https://old.reddit.com/r/tado/comments/1ok0lff/as_the_paywall_scandal_is_killing_tado_can_we_buy/nm702xa/
+|archive-date=22 Feb 2026}}</ref>, giving the following statement:
+<blockquote>
+Dear tado° customers,
+We’d like to apologise for any confusion that might have been caused by our recent changes to how Room Link was offered. At tado°, we aim to give you the best possible comfort, efficiency, and control over your home climate. Room Link is an important part of the tado° experience, allowing your devices to work together intelligently for precise and efficient room-by-room heating (learn more).
+With the latest app update, Room Link is now available to all customers free of charge.
+If you wish to change how your room devices pass a heat request to a Wired or Wireless Smart Thermostat controlling your heating (Room Link), please follow these steps in the tado° app:
+* Go to Settings > Rooms and Devices.
+* Select the name of the room you want to adjust.
+* Under Heating Zone, select Zone Controller and choose the desired device that should receive the heat request.
+For even more convenience and energy savings, you can subscribe to AI Assist and unlock our most intelligent features - helping you save up to 55% more on your heating bill.
+Warm regards,
+The tado° Team
+</blockquote>
 ==Products/Services==
 ==References==
+<references />
 [[Category:Tado]]