GoIt changing its warranty conditions post-sale: Difference between revisions
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{{IncidentCargo | |||
|Company=GoIt | |||
|StartDate=2023 | |||
|EndDate= | |||
|Status= | |||
|ProductLine= | |||
|Product= | |||
|ArticleType=Service | |||
|Type=Broken Promise, Warranty | |||
|Description= | |||
}} | |||
GoIt is an Ukrainian-based online company providing international IT-related educational courses. Some of its courses come with an "employment warranty" (and are advertised as such). This warranty promises to reimburse the price of the course for graduates who, despite their best efforts, failed to secure a job offer in a six-month period after finishing the course. | GoIt is an Ukrainian-based online company providing international IT-related educational courses. Some of its courses come with an "employment warranty" (and are advertised as such). This warranty promises to reimburse the price of the course for graduates who, despite their best efforts, failed to secure a job offer in a six-month period after finishing the course. | ||
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Submitting homework and projects before their preassigned deadlines and successfully passing the evaluation of these works served as the criteria for successfully finishing the course. Students who had passed on all the planned tasks were issued a certificate marking their graduation and were provided employment consultation from GoIt-affiliated career service. | Submitting homework and projects before their preassigned deadlines and successfully passing the evaluation of these works served as the criteria for successfully finishing the course. Students who had passed on all the planned tasks were issued a certificate marking their graduation and were provided employment consultation from GoIt-affiliated career service. | ||
== | ==Incident== | ||
[[File: | [[File:Golt warranty 2021 version.jpg|thumb|Fragment of the old GoIt contract detailing warranty conditions]] | ||
Education contracts formed in 2021 (and possibly before) included the following conditions as prerequisites for an "employment warranty" (i.e. for getting money back if a graduate is unsuccessful in obtaining the job): | Education contracts formed in 2021 (and possibly before) included the following conditions as prerequisites for an "employment warranty" (i.e. for getting money back if a graduate is unsuccessful in obtaining the job): | ||
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*The graduate did not interrupt the education course. | *The graduate did not interrupt the education course. | ||
[[File:2023 | [[File:Golt warranty 2023 version.png|thumb|Fragment of the new GoIt contract covering "employment warranty"]] | ||
As late as 2023 GoIt revised its conditions for the "employment warranty", which now included the following: | As late as 2023 GoIt revised its conditions for the "employment warranty", which now included the following: | ||
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This change poses several issues from a consumer standpoint: | This change poses several issues from a consumer standpoint: | ||
#Current GoIt education program does not include React Native<ref>https://agreement.goit.global/ua/</ref>. GoIt Fullstack course covers three "blocks": Frontent Core, Frontend Advanced and React+Node (each one is finished with a "team project"). As of 2025 GoIt LMS includes videos on React Native as an "optional content" but those were not available (and, consequently, could not be mandatory for "employment warranty") back in 2021-2022. | #Current GoIt education program does not include React Native<ref>{{Cite web |title=Course user agreement |url=https://agreement.goit.global/ua/ |url-status=live |website=[[GoIt]]}}([http://web.archive.org/web/20250305234211/https://agreement.goit.global/ua/ Archived])</ref>. GoIt Fullstack course covers three "blocks": Frontent Core, Frontend Advanced and React+Node (each one is finished with a "team project"). As of 2025 GoIt LMS includes videos on React Native as an "optional content" but those were not available (and, consequently, could not be mandatory for "employment warranty") back in 2021-2022. | ||
#"Examination" is added as a new requirement. However, no criteria for evaluating this examination are given. It is also unclear who the examinators are; it is implied that these are provided by GoIt. This raises issues about their impartiality since their evaluation of the graduate is directly tied to the application of the "employment warranty" - in other words, it directly influences if GoIt is obligated to return the money paid for the course. No form of appeal is provided. Thus, the examination bears resemblance to [[Forced arbitration]]. | #"Examination" is added as a new requirement. However, no criteria for evaluating this examination are given. It is also unclear who the examinators are; it is implied that these are provided by GoIt. This raises issues about their impartiality since their evaluation of the graduate is directly tied to the application of the "employment warranty" - in other words, it directly influences if GoIt is obligated to return the money paid for the course. No form of appeal is provided. Thus, the examination bears resemblance to [[Forced arbitration]]. | ||
#Lack of physical form of the contract makes it harder for the consumer to prove that the change took place. | #Lack of physical form of the contract makes it harder for the consumer to prove that the change took place. | ||
GoIt's frontpage advertises that [https://goit.global/ua/ "80% of graduates are employed within months after finishing the course"]. However, no proof is provided for these claims. | GoIt's frontpage advertises that [https://goit.global/ua/ "80% of graduates are employed within months after finishing the course"] ([https://web.archive.org/web/20251221001458/https://goit.global/ua/ Archived]). However, no proof is provided for these claims. | ||
GoIt Terms of Use, last edited in May, 2023, explicitly introduce [[Forced arbitration|Forced Arbitration]] and class action waiver in article 10<ref>https://goit.global/et/terms-of-use/</ref>. | GoIt Terms of Use, last edited in May, 2023, explicitly introduce [[Forced arbitration|Forced Arbitration]] and class action waiver in article 10<ref>{{Cite web |date=2025-03-13 |title=GoIT TERMS OF USE |url=https://goit.global/et/terms-of-use/ |url-status=live |website=[[GoIt]]}}</ref>. | ||
===[Company]'s response=== | ===[Company]'s response=== | ||
{{Placeholder box|If applicable, add the proposed solution to the issues by the company.}} | {{Placeholder box|If applicable, add the proposed solution to the issues by the company.}} | ||
==Lawsuit== | ==Lawsuit== | ||
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==References== | ==References== | ||
{{reflist}} | {{reflist}} | ||
[[Category:GoIt]] | [[Category:GoIt]] | ||