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{{CompanyCargo
{{Irrelevant}}
{{Stub}}{{CompanyCargo
|Founded=1977
|Founded=1977
|Industry=Smart Meters and Modules, Smart Grid, Data Collection, Analysis Software, Data Management, Water Communication Modules, Internet of Things (IoT), Smart Cities, Sensing + Control, Solar Monitoring, Natural Gas Detectors, Distributed Energy Resources, Smart Streetlights
|Industry=[[Smart meter]](s) and Modules, Smart Grid, Data Collection, Analysis Software, Data Management, Water Communication Modules, Internet of Things (IoT), Smart Cities, Sensing + Control, Solar Monitoring, Natural Gas Detectors, Distributed Energy Resources, Smart Streetlights
|Type=Public
|Type=Public
|Website=https://na.itron.com
|Website=https://na.itron.com
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==Consumer-impact summary==
==Consumer-impact summary==
{{Ph-C-CIS}}
Itron's services and products allow Itron access to many sources of data from their customers (mainly energy companies) and customers' end users:
Itron's services and products allow Itron access to many sources of data from their customers (mainly energy companies) and customers' end users:
*User Freedom - Many distribution and energy companies force customers to use technology from Itron (ex:Smart meters for gas and electric) or face a monthly charge.
*User Freedom - Many distribution and energy companies force customers to use technology from Itron (ex:[[Smart meter]](s) for gas, water, and electric) or face a monthly charge.
*User Privacy - Unable to view Itron Data Processing Agreement (Itron as Processor) [https://na.itron.com/legal/privacy/contracts]
*User Privacy - Unable to view Itron Data Processing Agreement (Itron as Processor) https://na.itron.com/legal/privacy/contracts
*Business Model
*Business Model
*Market Control - Itron has an overwhelming amount of companies currently using it's services and technologies, see below for partial list:  
*Market Control - Itron has an overwhelming amount of companies currently using it's services and technologies, see below for partial list:


North America: CenterPoint Energy; Southern California Edison; Pacific Gas & Electric; BC Hydro; FirstEnergy; DTE Energy; San Diego Gas & Electric; Cleveland Water; Sacramento Municipal Utility District; Glendale Water and Power; Rancho California Water District; Los Angeles Department of Water and Power (LADWP); Florida Power & Light; Public Services Company of New Mexico[13]
North America: CenterPoint Energy; Central Hudson; Southern California Edison; Pacific Gas & Electric; BC Hydro; FirstEnergy; DTE Energy; San Diego Gas & Electric; NYSEG; Cleveland Water; Sacramento Municipal Utility District; Glendale Water and Power;RG&E; Rancho California Water District; Los Angeles Department of Water and Power (LADWP); Florida Power & Light; Public Services Company of New Mexico


Europe, Middle East & Africa: EDF Energy; Gaz Réseau Distribution France (GRDF); Yorkshire Water; Italgas; Malta Water Services Corporation; State Oil Company of Azerbaijan (SOCAR); Aguas de Valencia; Linea Distribuzione, Stadtnetze Neustadt and Stadtwerke Garbsen.
Europe, Middle East & Africa: EDF Energy; Gaz Réseau Distribution France (GRDF); Yorkshire Water; Italgas; Malta Water Services Corporation; State Oil Company of Azerbaijan (SOCAR); Aguas de Valencia; Linea Distribuzione, Stadtnetze Neustadt and Stadtwerke Garbsen.
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==Incidents==
==Incidents==
{{Ph-C-Inc}}
===Itron's Smart meters allow them to collect, process, and store data without the end users' knowledge. (1980-Present)===
The major issue with Itron's smart meters is utility companies typically do not disclose to their customers what brand smart meter is being installed at their residence, what is happening with the data collected from the third party smart meter,  or inform customers of the third party smart meter companies' privacy policy.


This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
There is a possibility that data from Itron's end users has already been leaked. As an article from the International Energy Agency (IEA) states:
===Example incident one (''date'')===
<blockquote>"Publicly available information on significant cybersecurity incidents is limited due to under-reporting and lack of detection. However, there is increasing evidence that cyberattacks on utilities have been growing rapidly since 2018, reaching alarmingly high levels in 2022 following Russia’s invasion of Ukraine."<ref>{{Cite web |last=Casanovas |first=Marc |last2=Nghiem |first2=Aloys |date=August 1, 2023 |title=Cybersecurity – is the power system lagging behind? |url=https://www.iea.org/commentaries/cybersecurity-is-the-power-system-lagging-behind |url-status=live
|access-date=September 28, 2025 |website=IEA – International Energy Agency}}</ref></blockquote>
 
===NYSEG requires customers to switch to Itron Smart meters or face monthly charge (November 2022-Present)===
NYSEG is in the process of switching all it's customers to the '''OpenWay Riva CENTRON''' smart meter made by Itron without disclosing the brand of meter to customers. If customers choose to opt-out of the smart meter they will be charged a monthly fee, this fee is currently $13.47 and subject to change in the future. The expected completion date of the smart meter installation is sometime 2025.<ref>{{Cite web |title=Installation: Smart meter installation |url=https://www.nyseg.com/smartenergy/innovation/smartmeters/installation |access-date=September 28, 2025 |website=nyseg}}</ref>
 
===CenterPoint Energy requires customers to switch to Itron Smart meters or face one-time and monthly service charges (Unknown-Present)===
CenterPoint is switching all it's customers to the '''OpenWay Riva CENTRON''' smart meter made by Itron. If customers choose to opt-out of the smart meter they will be charged a one-time and a monthly fee.
<ref>{{Cite web |title=Smart Meter Opt Out |url=https://www.centerpointenergy.com/en-us/Services/Pages/Smart-Meter-Opt-Out |access-date=September 28, 2025 |website=centerpointenergy}}</ref>
 
{| class="wikitable"
|+
!Non-standard meter option
!One-time fee
!Monthly fee
|-
|Existing Analog Meter
|$85
|$40
|-
|Replacing existing advanced meter with radio-disabled advanced meter
|$180
|$40
|-
|Replacing existing advanced meter with analog meter
|$190
|$40
|-
|Replacing existing advanced meter
with non-standard digital meter
|$200
|$40
|}
 
===Southern California Edison requires customers to switch to Itron Smart meters or face monthly charge (Unknown-Present)===
<!-- Hidden
{{Main|link to the main CR Wiki article}}
{{Main|link to the main CR Wiki article}}
Short summary of the incident (could be the same as the summary preceding the article).
-->
===Example incident two (''date'')===
Southern California Edison is switching all it's customers to the '''OpenWay CENTRON''' smart meter made by Itron. If customers choose to opt-out of the smart meter they will be charged a set up fee of $50 and a $10 monthly fee. Income-qualified customers are charged a set up fee of $10 and a $5 monthly fee.<ref>{{Cite web |title=Smart Meter FAQs - SCE |url=https://www.sce.com/customer-service-center/help-center/billing-payments/understand-your-bill/smart-meter-faqs |access-date=September 28, 2025 |website=SCE}}</ref>
...
 
===FirstEnergy Corp. requires customers to switch to Itron Smart meters or face one-time and monthly service charges (Unknown-Present)===
<!-- Hidden
{{Main|link to the main CR Wiki article}}
-->
FirstEnergy Corp. is switching all it's customers to the '''OpenWay CENTRON''' smart meter made by Itron. If customers choose to opt-out of the smart meter there is an up-front $44.46 charge to exchange the smart meter for a digital non-communicating meter, and a $15.00 monthly meter reading fee. Some customers can avoid the one-time meter exchange fee of $44.46 by choosing to have just have the transmitter in the AMI meter disabled, though the monthly meter reading charge of $15.00 still applies.
<ref>{{Cite web |title=Opt-Out Option  |url= https://www.firstenergycorp.com/help/smart-meters/nj-smartmeter/nj-opt-out.html |access-date= September 28, 2025 |website=FirstEnergy Corp.}}</ref>


==Products==
==Products==
{{Ph-C-P}}
{{Ph-C-P}}'''Electricity Meters + Modules and Smart Electricity meters'''
 
*Cellular Module
*CENTRON
*CENTRON II
*CENTRON Polyphase
*CENTRON Polyphase III Advanced CP3SLV
*CENTRON Polyphase R400
*CENTRON R400
*CENTRON R450 Advanced Meter
*FDM Workorders
*Firmware Upgrader (FWU)
*Gen5 CENTRON II
*Gen5 Riva Meter
*Gen5 Riva Polyphase Electric Meter
*Itron Mobile Radio (IMR)
*Meter Program Configurator (MPC)
*OpenWay CENTRON
*OpenWay CENTRON Cellular LTE-M
*OpenWay CENTRON Polyphase Meter
*OpenWay Riva CENTRON Meter
*OpenWay Riva CENTRON Polyphase Meter
*PC-PRO+ Advanced
*SENTINEL
*Solar Meter
==See also==
==See also==
{{Ph-C-SA}}
*[[Smart meter]]


==References==
==References==
Retrieved from "https://consumerrights.wiki/w/Itron"