Duracell Energy EV Charger: Difference between revisions

(32 intermediate revisions by 3 users not shown)

Line 1:

{{ProductCargo

|Company=Duracell

Line 8:

Line 7:

|Website=https://duracellenergy,com

|Description=Electronic Vehicle charger

}}

|Category=Electronic Vehicle Charging Point, Software}}

~~{{Ph-C-Int~~}}

{{PAGENAME}} is ~~an app~~ you ~~can~~ install ~~on your~~ phone ~~to charge electronic vehicles~~.

'''{{PAGENAME}}''' is used to charge your electric vehicles at home.<ref>{{Cite web |title=DuraCharger EV Charger |url=https://duracellenergy.com/en/products/duracharger-ev/ |url-status=live |access-date=2025-11-04 |website=Duracell Energy |archive-url=http://web.archive.org/web/20251109123509/https://duracellenergy.com/en/products/duracharger-ev/ |archive-date=9 Nov 2025}}</ref> This requires installation of a charging point. To use the charger, you must install their phone app or use their provided smart cards, both of which requiring registration through their app.<ref name=":0">{{Cite web |title=DuraCharger User Manual UK V1 web PD.pdf |url=https://www.sanel.be/document/17918/DuraCharger%20User%20Manual%20UK%20V1%20web%20PD.pdf |url-status=live |access-date=2025-11-05 |website=Sanel NV |archive-url=https://web.archive.org/web/20260223041215/https://www.sanel.be/document/17918/DuraCharger%20User%20Manual%20UK%20V1%20web%20PD.pdf |archive-date=23 Feb 2026}}</ref><ref name=":1">{{Cite web |title=DURACELL DURACHARGER OPERATING MANUAL Pdf Download |url=https://www.manualslib.com/manual/3531124/Duracell-Duracharger.html |url-status=live |access-date=2025-11-05 |website=ManualsLib |archive-url=http://web.archive.org/web/20251114012319/https://www.manualslib.com/manual/3531124/Duracell-Duracharger.html |archive-date=14 Nov 2025}}</ref>

==Consumer-impact summary==

~~The app requires you to register an account to charge your electronic vehicle using your phone number.~~

The ~~app requests permissions~~ to access ~~network~~, ~~bluetooth, location servers~~ and ~~to send notifications~~.

===User Freedom===

It is possible to switch off the power to the entire charger within your home using a physical switch.

It is not possible to use the charger fully offline, even if smart cards have been registered.<ref name=":0" /><ref name=":1" /> When the charger is on, its WiFi hotspot and Bluetooth discovery is active.

The support team can remotely interact with the charger, due to operating on the cloud.<ref name=":0" /><ref name=":1" />

===User Privacy===

Registration requires the following information:<ref name=":0" /><ref name=":1" />

*Your phone number

There is a "Help and Feedback" section under "User" where you can write a message to support.

There is a phone number and email address that can be used for exercising data privacy rights.<ref>{{Cite web |title=Privacy Policy |url=https://duracellenergy.com/en/who-we-are/policies/privacy-policy/ |url-status=live |access-date=2025-11-05 |website=Duracell Energy |archive-url=http://web.archive.org/web/20251010022846/https://duracellenergy.com/en/who-we-are/policies/privacy-policy/ |archive-date=10 Oct 2025}}</ref> Calls to their customer service are recorded, for training purposes.

There is not a simple button to your erase your data and delete account.

~~There is not~~ app-~~provided way~~ to ~~erase your data, but there is a phone~~ number ~~and email address that can be used for exercising data privacy rights.~~

The app asks for the following permissions:<ref>{{Cite web |title=Duracell Energy EV Charger App |url=https://apps.apple.com/gb/app/duracell-energy-ev-charger/id1644806480 |url-status=live |access-date=2025-11-05 |website=App Store |archive-url=https://web.archive.org/web/20260223041231/https://apps.apple.com/gb/app/duracell-energy-ev-charger/id1644806480 |archive-date=23 Feb 2026}}</ref><ref>{{Cite web |title=Duracell Energy EV Charger |url=https://play.google.com/store/apps/datasafety?id=cn.enplus.chargein.puredrive |url-status=live |access-date=2025-11-05 |website=Google Play |archive-url=https://web.archive.org/web/20260223041257/https://play.google.com/store/apps/datasafety?id=cn.enplus.chargein.puredrive |archive-date=23 Feb 2026}}</ref>

*Network

*Bluetooth - for setup only

*Location servers - your precise geo-location

*Notifications

*Camera - to add smart cards via bar code (can manually input card serial number)

The ~~connection between~~ the charger ~~point and home network~~ can be ~~unstable~~. ~~The~~ connection is made ~~over local WiFi, not Ethernet~~.

===Observations===

The default password for the charger WiFi hotspot is easily guessable.<ref name=":0" /><ref name=":1" /><ref>{{Cite web |last=Jacob |first=Charmaine |date=2023-11-15 |title=Most common passwords: 70% can be cracked in less than a second |url=https://www.cnbc.com/2023/11/16/most-common-passwords-70percent-can-be-cracked-in-less-than-a-second.html |url-status=live |access-date=2025-11-05 |website=CNBD |archive-url=http://web.archive.org/web/20260120191217/https://www.cnbc.com/2023/11/16/most-common-passwords-70percent-can-be-cracked-in-less-than-a-second.html |archive-date=20 Jan 2026}}</ref><ref>{{Cite web |last= |first= |date=2012-09-10 |title=Password List For Penetration Testing |url=https://pentestlab.blog/2012/09/10/password-list-for-penetration-testing/ |url-status=live |archive-url=https://web.archive.org/web/20200815084512/https://pentestlab.blog/2012/09/10/password-list-for-penetration-testing/ |archive-date=2020-08-15 |access-date=2025-11-05 |website=pentestlab.blog}}</ref><ref>{{Cite web |date=2022-11-07 |title=These are the world's most common passwords-Is yours on the list? |url=https://www.livemint.com/news/india/these-are-the-world-s-most-common-passwords-is-yours-on-the-list-11668647794419.html |url-status=live |access-date=2025-11-05 |website=Mint |archive-url=http://web.archive.org/web/20221121213404/https://www.livemint.com/news/india/these-are-the-world-s-most-common-passwords-is-yours-on-the-list-11668647794419.html |archive-date=21 Nov 2022}}</ref> Changing the password is done via web browser. To change the password, you must connect to the charger hotspot in WiFi settings then visit a local IP address. Any settings enforcing HTTPS-only must be disabled to access hotpot configuration, as the connection is made using HTTP.<ref>{{Cite web |date=2024-09-18 |title=Connecting your charger to network |url=https://support.ev.energy/en/support/solutions/articles/80001153520-connecting-your-charger-to-network |url-status=live |archive-url=https://web.archive.org/web/20241012191016/https://support.ev.energy/en/support/solutions/articles/80001153520-connecting-your-charger-to-network |archive-date=2024-10-12 |access-date=2025-11-05 |website=ev.energy}}</ref> The hotspot automatically switches off 15 minutes after connecting to it.<ref name=":0" /><ref name=":1" />

Sometimes, the charger cannot be found (when powered on), even when using the app with all requested permissions granted and enabled. It is unclear if this is due to connection issues, unexpected configurations or bugs in the Android or iOS app.{{Citation needed}}

==Incidents==

@@ Line 1: / Line 1: @@
-{{stub}}
+{{Stub}}
 {{ProductCargo
 |Company=Duracell
@@ Line 8: / Line 7: @@
 |Website=https://duracellenergy,com
 |Description=Electronic Vehicle charger
-}}
+|Category=Electronic Vehicle Charging Point, Software}}
-{{Ph-C-Int}}
-{{PAGENAME}} is an app you can install on your phone to charge electronic vehicles.
+'''{{PAGENAME}}''' is used to charge your electric vehicles at home.<ref>{{Cite web |title=DuraCharger EV Charger |url=https://duracellenergy.com/en/products/duracharger-ev/ |url-status=live |access-date=2025-11-04 |website=Duracell Energy |archive-url=http://web.archive.org/web/20251109123509/https://duracellenergy.com/en/products/duracharger-ev/ |archive-date=9 Nov 2025}}</ref> This requires installation of a charging point. To use the charger, you must install their phone app or use their provided smart cards, both of which requiring registration through their app.<ref name=":0">{{Cite web |title=DuraCharger User Manual UK V1 web PD.pdf |url=https://www.sanel.be/document/17918/DuraCharger%20User%20Manual%20UK%20V1%20web%20PD.pdf |url-status=live |access-date=2025-11-05 |website=Sanel NV |archive-url=https://web.archive.org/web/20260223041215/https://www.sanel.be/document/17918/DuraCharger%20User%20Manual%20UK%20V1%20web%20PD.pdf |archive-date=23 Feb 2026}}</ref><ref name=":1">{{Cite web |title=DURACELL DURACHARGER OPERATING MANUAL Pdf Download |url=https://www.manualslib.com/manual/3531124/Duracell-Duracharger.html |url-status=live |access-date=2025-11-05 |website=ManualsLib |archive-url=http://web.archive.org/web/20251114012319/https://www.manualslib.com/manual/3531124/Duracell-Duracharger.html |archive-date=14 Nov 2025}}</ref>
 ==Consumer-impact summary==
-The app requires you to register an account to charge your electronic vehicle using your phone number.
-The app requests permissions to access network, bluetooth, location servers and to send notifications.
+===User Freedom===
+It is possible to switch off the power to the entire charger within your home using a physical switch.
+It is not possible to use the charger fully offline, even if smart cards have been registered.<ref name=":0" /><ref name=":1" /> When the charger is on, its WiFi hotspot and Bluetooth discovery is active.
+The support team can remotely interact with the charger, due to operating on the cloud.<ref name=":0" /><ref name=":1" />
+===User Privacy===
+Registration requires the following information:<ref name=":0" /><ref name=":1" />
+*Your phone number
+There is a "Help and Feedback" section under "User" where you can write a message to support.
+There is a phone number and email address that can be used for exercising data privacy rights.<ref>{{Cite web |title=Privacy Policy |url=https://duracellenergy.com/en/who-we-are/policies/privacy-policy/ |url-status=live |access-date=2025-11-05 |website=Duracell Energy |archive-url=http://web.archive.org/web/20251010022846/https://duracellenergy.com/en/who-we-are/policies/privacy-policy/ |archive-date=10 Oct 2025}}</ref> Calls to their customer service are recorded, for training purposes.
+There is not a simple button to your erase your data and delete account.
-There is not app-provided way to erase your data, but there is a phone number and email address that can be used for exercising data privacy rights.
+The app asks for the following permissions:<ref>{{Cite web |title=Duracell Energy EV Charger App |url=https://apps.apple.com/gb/app/duracell-energy-ev-charger/id1644806480 |url-status=live |access-date=2025-11-05 |website=App Store |archive-url=https://web.archive.org/web/20260223041231/https://apps.apple.com/gb/app/duracell-energy-ev-charger/id1644806480 |archive-date=23 Feb 2026}}</ref><ref>{{Cite web |title=Duracell Energy EV Charger |url=https://play.google.com/store/apps/datasafety?id=cn.enplus.chargein.puredrive |url-status=live |access-date=2025-11-05 |website=Google Play |archive-url=https://web.archive.org/web/20260223041257/https://play.google.com/store/apps/datasafety?id=cn.enplus.chargein.puredrive |archive-date=23 Feb 2026}}</ref>
+*Network
+*Bluetooth - for setup only
+*Location servers - your precise geo-location
+*Notifications
+*Camera - to add smart cards via bar code (can manually input card serial number)
-The connection between the charger point and home network can be unstable. The connection is made over local WiFi, not Ethernet.
+===Observations===
+The default password for the charger WiFi hotspot is easily guessable.<ref name=":0" /><ref name=":1" /><ref>{{Cite web |last=Jacob |first=Charmaine |date=2023-11-15 |title=Most common passwords: 70% can be cracked in less than a second |url=https://www.cnbc.com/2023/11/16/most-common-passwords-70percent-can-be-cracked-in-less-than-a-second.html |url-status=live |access-date=2025-11-05 |website=CNBD |archive-url=http://web.archive.org/web/20260120191217/https://www.cnbc.com/2023/11/16/most-common-passwords-70percent-can-be-cracked-in-less-than-a-second.html |archive-date=20 Jan 2026}}</ref><ref>{{Cite web |last= |first= |date=2012-09-10 |title=Password List For Penetration Testing |url=https://pentestlab.blog/2012/09/10/password-list-for-penetration-testing/ |url-status=live |archive-url=https://web.archive.org/web/20200815084512/https://pentestlab.blog/2012/09/10/password-list-for-penetration-testing/ |archive-date=2020-08-15 |access-date=2025-11-05 |website=pentestlab.blog}}</ref><ref>{{Cite web |date=2022-11-07 |title=These are the world's most common passwords-Is yours on the list? |url=https://www.livemint.com/news/india/these-are-the-world-s-most-common-passwords-is-yours-on-the-list-11668647794419.html |url-status=live |access-date=2025-11-05 |website=Mint |archive-url=http://web.archive.org/web/20221121213404/https://www.livemint.com/news/india/these-are-the-world-s-most-common-passwords-is-yours-on-the-list-11668647794419.html |archive-date=21 Nov 2022}}</ref> Changing the password is done via web browser. To change the password, you must connect to the charger hotspot in WiFi settings then visit a local IP address. Any settings enforcing HTTPS-only must be disabled to access hotpot configuration, as the connection is made using HTTP.<ref>{{Cite web |date=2024-09-18 |title=Connecting your charger to network |url=https://support.ev.energy/en/support/solutions/articles/80001153520-connecting-your-charger-to-network |url-status=live |archive-url=https://web.archive.org/web/20241012191016/https://support.ev.energy/en/support/solutions/articles/80001153520-connecting-your-charger-to-network |archive-date=2024-10-12 |access-date=2025-11-05 |website=ev.energy}}</ref> The hotspot automatically switches off 15 minutes after connecting to it.<ref name=":0" /><ref name=":1" />
-{{Ph-C-CIS}}
+Sometimes, the charger cannot be found (when powered on), even when using the app with all requested permissions granted and enabled. It is unclear if this is due to connection issues, unexpected configurations or bugs in the Android or iOS app.{{Citation needed}}
 ==Incidents==