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|Category=Electronic Vehicle Charging Point, Software}}
|Category=Electronic Vehicle Charging Point, Software}}


'''{{PAGENAME}}''' is used to charge your electric vehicles at home.<ref>{{Cite web |title=DuraCharger EV Charger |url=https://duracellenergy.com/en/products/duracharger-ev/ |url-status=live |access-date=2025-11-04 |website=Duracell Energy}}</ref> This requires installation of a charging point. To use the charger, you must install their phone app or use their provided smart cards, both of which requiring registration through their app.<ref name=":0">{{Cite web |title=DuraCharger User Manual UK V1 web PD.pdf |url=https://www.sanel.be/document/17918/DuraCharger%20User%20Manual%20UK%20V1%20web%20PD.pdf |url-status=live |access-date=2025-11-05 |website=Sanel NV}}</ref><ref name=":1">{{Cite web |title=DURACELL DURACHARGER OPERATING MANUAL Pdf Download |url=https://www.manualslib.com/manual/3531124/Duracell-Duracharger.html |url-status=live |access-date=2025-11-05 |website=ManualsLib}}</ref>
'''{{PAGENAME}}''' is used to charge your electric vehicles at home.<ref>{{Cite web |title=DuraCharger EV Charger |url=https://duracellenergy.com/en/products/duracharger-ev/ |url-status=live |access-date=2025-11-04 |website=Duracell Energy |archive-url=http://web.archive.org/web/20251109123509/https://duracellenergy.com/en/products/duracharger-ev/ |archive-date=9 Nov 2025}}</ref> This requires installation of a charging point. To use the charger, you must install their phone app or use their provided smart cards, both of which requiring registration through their app.<ref name=":0">{{Cite web |title=DuraCharger User Manual UK V1 web PD.pdf |url=https://www.sanel.be/document/17918/DuraCharger%20User%20Manual%20UK%20V1%20web%20PD.pdf |url-status=live |access-date=2025-11-05 |website=Sanel NV |archive-url=https://web.archive.org/web/20260223041215/https://www.sanel.be/document/17918/DuraCharger%20User%20Manual%20UK%20V1%20web%20PD.pdf |archive-date=23 Feb 2026}}</ref><ref name=":1">{{Cite web |title=DURACELL DURACHARGER OPERATING MANUAL Pdf Download |url=https://www.manualslib.com/manual/3531124/Duracell-Duracharger.html |url-status=live |access-date=2025-11-05 |website=ManualsLib |archive-url=http://web.archive.org/web/20251114012319/https://www.manualslib.com/manual/3531124/Duracell-Duracharger.html |archive-date=14 Nov 2025}}</ref>


==Consumer-impact summary==
==Consumer-impact summary==
Line 17: Line 17:


It is not possible to use the charger fully offline, even if smart cards have been registered.<ref name=":0" /><ref name=":1" /> When the charger is on, its WiFi hotspot and Bluetooth discovery is active.
It is not possible to use the charger fully offline, even if smart cards have been registered.<ref name=":0" /><ref name=":1" /> When the charger is on, its WiFi hotspot and Bluetooth discovery is active.
The support team can remotely interact with the charger, due to operating on the cloud.<ref name=":0" /><ref name=":1" />
===User Privacy===
===User Privacy===
Registration requires the following information:<ref name=":0" /><ref name=":1" />
Registration requires the following information:<ref name=":0" /><ref name=":1" />
*Your phone number
*Your phone number


There is not a simple button to your erase your data and delete account. There is a "Help and Feedback" section under "User" where you can write a message to support.
There is a "Help and Feedback" section under "User" where you can write a message to support.
 
There is a phone number and email address that can be used for exercising data privacy rights.<ref>{{Cite web |title=Privacy Policy |url=https://duracellenergy.com/en/who-we-are/policies/privacy-policy/ |url-status=live |access-date=2025-11-05 |website=Duracell Energy |archive-url=http://web.archive.org/web/20251010022846/https://duracellenergy.com/en/who-we-are/policies/privacy-policy/ |archive-date=10 Oct 2025}}</ref> Calls to their customer service are recorded, for training purposes.


There is a phone number and email address that can be used for exercising data privacy rights.<ref>{{Cite web |title=Privacy Policy |url=https://duracellenergy.com/en/who-we-are/policies/privacy-policy/ |url-status=live |access-date=2025-11-05 |website=Duracell Energy}}</ref> Calls to their customer service are recorded, for training purposes.
There is not a simple button to your erase your data and delete account.


The app asks for the following permissions:<ref>{{Cite web |title=Duracell Energy EV Charger App |url=https://apps.apple.com/gb/app/duracell-energy-ev-charger/id1644806480 |url-status=live |access-date=2025-11-05 |website=App Store}}</ref><ref>{{Cite web |title=Duracell Energy EV Charger |url=https://play.google.com/store/apps/datasafety?id=cn.enplus.chargein.puredrive |url-status=live |access-date=2025-11-05 |website=Google Play}}</ref>
The app asks for the following permissions:<ref>{{Cite web |title=Duracell Energy EV Charger App |url=https://apps.apple.com/gb/app/duracell-energy-ev-charger/id1644806480 |url-status=live |access-date=2025-11-05 |website=App Store |archive-url=https://web.archive.org/web/20260223041231/https://apps.apple.com/gb/app/duracell-energy-ev-charger/id1644806480 |archive-date=23 Feb 2026}}</ref><ref>{{Cite web |title=Duracell Energy EV Charger |url=https://play.google.com/store/apps/datasafety?id=cn.enplus.chargein.puredrive |url-status=live |access-date=2025-11-05 |website=Google Play |archive-url=https://web.archive.org/web/20260223041257/https://play.google.com/store/apps/datasafety?id=cn.enplus.chargein.puredrive |archive-date=23 Feb 2026}}</ref>
*Network
*Network
*Bluetooth
*Bluetooth - for setup only
*Location servers - your precise geo-location
*Location servers - your precise geo-location
*Notifications
*Notifications
*Camera - to add smart cards via bar code (can manually input card serial number)


===Observations===
===Observations===
Sometimes, the charger itself cannot be found, even when using the app with all requested permissions granted and enabled. It is unclear if this is due to connection issues, unexpected configurations or platform specific bugs. If the charger WiFi hotspot is not being found, you cannot control when charging starts and stops using the app. It is not possible to setup the smart cards without registering them through the app first.{{Citation needed}}
The default password for the charger WiFi hotspot is easily guessable.<ref name=":0" /><ref name=":1" /><ref>{{Cite web |last=Jacob |first=Charmaine |date=2023-11-15 |title=Most common passwords: 70% can be cracked in less than a second |url=https://www.cnbc.com/2023/11/16/most-common-passwords-70percent-can-be-cracked-in-less-than-a-second.html |url-status=live |access-date=2025-11-05 |website=CNBD |archive-url=http://web.archive.org/web/20260120191217/https://www.cnbc.com/2023/11/16/most-common-passwords-70percent-can-be-cracked-in-less-than-a-second.html |archive-date=20 Jan 2026}}</ref><ref>{{Cite web |last= |first= |date=2012-09-10 |title=Password List For Penetration Testing |url=https://pentestlab.blog/2012/09/10/password-list-for-penetration-testing/ |url-status=live |archive-url=https://web.archive.org/web/20200815084512/https://pentestlab.blog/2012/09/10/password-list-for-penetration-testing/ |archive-date=2020-08-15 |access-date=2025-11-05 |website=pentestlab.blog}}</ref><ref>{{Cite web |date=2022-11-07 |title=These are the world's most common passwords-Is yours on the list? |url=https://www.livemint.com/news/india/these-are-the-world-s-most-common-passwords-is-yours-on-the-list-11668647794419.html |url-status=live |access-date=2025-11-05 |website=Mint |archive-url=http://web.archive.org/web/20221121213404/https://www.livemint.com/news/india/these-are-the-world-s-most-common-passwords-is-yours-on-the-list-11668647794419.html |archive-date=21 Nov 2022}}</ref> Changing the password is done via web browser. To change the password, you must connect to the charger hotspot in WiFi settings then visit a local IP address. Any settings enforcing HTTPS-only must be disabled to access hotpot configuration, as the connection is made using HTTP.<ref>{{Cite web |date=2024-09-18 |title=Connecting your charger to network |url=https://support.ev.energy/en/support/solutions/articles/80001153520-connecting-your-charger-to-network |url-status=live |archive-url=https://web.archive.org/web/20241012191016/https://support.ev.energy/en/support/solutions/articles/80001153520-connecting-your-charger-to-network |archive-date=2024-10-12 |access-date=2025-11-05 |website=ev.energy}}</ref> The hotspot automatically switches off 15 minutes after connecting to it.<ref name=":0" /><ref name=":1" />


The default password for the charger WiFi hotspot is easily guessable.<ref name=":0" /><ref name=":1" /><ref>{{Cite web |last=Jacob |first=Charmaine |date=2023-11-15 |title=Most common passwords: 70% can be cracked in less than a second |url=https://www.cnbc.com/2023/11/16/most-common-passwords-70percent-can-be-cracked-in-less-than-a-second.html |url-status=live |access-date=2025-11-05 |website=CNBD}}</ref><ref>{{Cite web |last= |first= |date=2012-09-10 |title=Password List For Penetration Testing |url=https://pentestlab.blog/2012/09/10/password-list-for-penetration-testing/ |url-status=live |archive-url=https://web.archive.org/web/20200815084512/https://pentestlab.blog/2012/09/10/password-list-for-penetration-testing/ |archive-date=2020-08-15 |access-date=2025-11-05 |website=pentestlab.blog}}</ref><ref>{{Cite web |date=2022-11-07 |title=These are the world's most common passwords-Is yours on the list? |url=https://www.livemint.com/news/india/these-are-the-world-s-most-common-passwords-is-yours-on-the-list-11668647794419.html |url-status=live |access-date=2025-11-05 |website=Mint}}</ref> Changing the password is done via web browser. Any settings enforcing HTTPS must be disabled to access hotpot configuration, as the connection is made using HTTP.<ref>{{Cite web |date=2024-09-18 |title=Connecting your charger to network |url=https://support.ev.energy/en/support/solutions/articles/80001153520-connecting-your-charger-to-network |url-status=live |archive-url=https://web.archive.org/web/20241012191016/https://support.ev.energy/en/support/solutions/articles/80001153520-connecting-your-charger-to-network |archive-date=2024-10-12 |access-date=2025-11-05 |website=ev.energy}}</ref>
Sometimes, the charger cannot be found (when powered on), even when using the app with all requested permissions granted and enabled. It is unclear if this is due to connection issues, unexpected configurations or bugs in the Android or iOS app.{{Citation needed}}


==Incidents==
==Incidents==

Latest revision as of 04:13, 23 February 2026

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Duracell Energy EV Charger
Basic Information
Release Year 2025
Product Type Electronic Vehicle Charging Point, Software
In Production Yes
Official Website https://duracellenergy


Duracell Energy EV Charger is used to charge your electric vehicles at home.[1] This requires installation of a charging point. To use the charger, you must install their phone app or use their provided smart cards, both of which requiring registration through their app.[2][3]

Consumer-impact summary

[edit | edit source]

User Freedom

[edit | edit source]

It is possible to switch off the power to the entire charger within your home using a physical switch.

It is not possible to use the charger fully offline, even if smart cards have been registered.[2][3] When the charger is on, its WiFi hotspot and Bluetooth discovery is active.

The support team can remotely interact with the charger, due to operating on the cloud.[2][3]

User Privacy

[edit | edit source]

Registration requires the following information:[2][3]

  • Your phone number

There is a "Help and Feedback" section under "User" where you can write a message to support.

There is a phone number and email address that can be used for exercising data privacy rights.[4] Calls to their customer service are recorded, for training purposes.

There is not a simple button to your erase your data and delete account.

The app asks for the following permissions:[5][6]

  • Network
  • Bluetooth - for setup only
  • Location servers - your precise geo-location
  • Notifications
  • Camera - to add smart cards via bar code (can manually input card serial number)

Observations

[edit | edit source]

The default password for the charger WiFi hotspot is easily guessable.[2][3][7][8][9] Changing the password is done via web browser. To change the password, you must connect to the charger hotspot in WiFi settings then visit a local IP address. Any settings enforcing HTTPS-only must be disabled to access hotpot configuration, as the connection is made using HTTP.[10] The hotspot automatically switches off 15 minutes after connecting to it.[2][3]

Sometimes, the charger cannot be found (when powered on), even when using the app with all requested permissions granted and enabled. It is unclear if this is due to connection issues, unexpected configurations or bugs in the Android or iOS app.[citation needed]

Incidents

[edit | edit source]

Add one-paragraph summaries of incidents below in sub-sections, which link to each incident's main article while linking to the main article and including a short summary. It is acceptable to create an incident summary before the main page for an incident has been created. To link to the page use the "Hatnote" or "Main" templates.

If the company has numerous incidents then format them in a table (see Amazon for an example).

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.


This is a list of all consumer-protection incidents related to this product. Any incidents not mentioned here can be found in the Duracell Energy EV Charger category.

Example incident one (date)

[edit | edit source]
Main article: link to the main CR Wiki article

Short summary of the incident (could be the same as the summary preceding the article).

Example incident two (date)

[edit | edit source]

...


See also

[edit | edit source]

Link to relevant theme articles or companies with similar incidents.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.



References

[edit | edit source]
  1. ↑ "DuraCharger EV Charger". Duracell Energy. Archived from the original on 9 Nov 2025. Retrieved 2025-11-04.
  2. ↑ 2.0 2.1 2.2 2.3 2.4 2.5 "DuraCharger User Manual UK V1 web PD.pdf" (PDF). Sanel NV. Archived (PDF) from the original on 23 Feb 2026. Retrieved 2025-11-05.
  3. ↑ 3.0 3.1 3.2 3.3 3.4 3.5 "DURACELL DURACHARGER OPERATING MANUAL Pdf Download". ManualsLib. Archived from the original on 14 Nov 2025. Retrieved 2025-11-05.
  4. ↑ "Privacy Policy". Duracell Energy. Archived from the original on 10 Oct 2025. Retrieved 2025-11-05.
  5. ↑ "Duracell Energy EV Charger App". App Store. Archived from the original on 23 Feb 2026. Retrieved 2025-11-05.
  6. ↑ "Duracell Energy EV Charger". Google Play. Archived from the original on 23 Feb 2026. Retrieved 2025-11-05.
  7. ↑ Jacob, Charmaine (2023-11-15). "Most common passwords: 70% can be cracked in less than a second". CNBD. Archived from the original on 20 Jan 2026. Retrieved 2025-11-05.
  8. ↑ "Password List For Penetration Testing". pentestlab.blog. 2012-09-10. Archived from the original on 2020-08-15. Retrieved 2025-11-05.
  9. ↑ "These are the world's most common passwords-Is yours on the list?". Mint. 2022-11-07. Archived from the original on 21 Nov 2022. Retrieved 2025-11-05.
  10. ↑ "Connecting your charger to network". ev.energy. 2024-09-18. Archived from the original on 2024-10-12. Retrieved 2025-11-05.
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