Uber: Difference between revisions
→Incidents: Add section “Uber sabotages drivers to evade paying promotional bonuses” |
Added archive URLs for 2 citation(s) using CRWCitationBot |
||
| (2 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
{{ | {{CompanyCargo | ||
| | |Description=American transportation company offering ridesharing and food delivery services. | ||
| | |Founded=2009 | ||
| | |Industry=Ridesharing, Transportation, Taxi | ||
| | |Logo=Uber logo 2018.png | ||
| | |ParentCompany= | ||
|Type=Public | |||
|Website=https://www.uber.com | |||
}} | }} | ||
[https://en.wikipedia.org/wiki/Uber '''Uber Technologies, Inc'''] is an American multinational company that provides a variety of transport-related services. In recent years they have been involved in a number of controversies associated with anti-consumer practices. | |||
[https://en.wikipedia.org/wiki/Uber '''Uber Technologies, Inc'''] is an American multinational company that provides a variety of transport-related services. In recent years they have been involved in a number of controversies associated with anti-consumer practices | |||
==Incidents== | ==Incidents== | ||
| Line 18: | Line 18: | ||
===Databreaches=== | ===Databreaches=== | ||
The [[Federal Trade Commission]] (FTC) filed a complaint for two alleged databreaches, of which Uber became aware in 2014 and 2016.<ref>https://www.ftc.gov/system/files/documents/cases/152_3054_c-4662_uber_technologies_revised_complaint.pdf</ref> As the complaint states in both databreaches, personal information was leaked:<blockquote>[2014] The intruder accessed one file that contained sensitive personal information belonging to Uber Drivers, including over 100,000 unencrypted names and driver’s license numbers, 215 unencrypted names and bank account and domestic routing numbers, and 84 unencrypted names and Social Security numbers. The file also contained other Uber Driver information, including physical addresses, email addresses, mobile device phone numbers, device IDs, and location information from trips the Uber Drivers provided. | The [[Federal Trade Commission]] (FTC) filed a complaint for two alleged databreaches, of which Uber became aware in 2014 and 2016.<ref>https://www.ftc.gov/system/files/documents/cases/152_3054_c-4662_uber_technologies_revised_complaint.pdf ([http://web.archive.org/web/20250713123939/https://www.ftc.gov/system/files/documents/cases/152_3054_c-4662_uber_technologies_revised_complaint.pdf Archived])</ref> As the complaint states in both databreaches, personal information was leaked:<blockquote>[2014] The intruder accessed one file that contained sensitive personal information belonging to Uber Drivers, including over 100,000 unencrypted names and driver’s license numbers, 215 unencrypted names and bank account and domestic routing numbers, and 84 unencrypted names and Social Security numbers. The file also contained other Uber Driver information, including physical addresses, email addresses, mobile device phone numbers, device IDs, and location information from trips the Uber Drivers provided. | ||
[2016] The intruders downloaded 16 files from Respondent’s Amazon S3 Datastore between October 13, 2016 and November 15, 2016. These files contained unencrypted consumer personal information relating to U.S. Riders and Drivers, including, among other things, approximately 25.6 million names and email addresses, 22.1 million names and mobile phone numbers, and 607,000 names and driver’s license numbers. Nearly all of the exposed personal information was collected</blockquote>Uber failed to disclose the second larger breach to consumers or the FTC for more than a year, despite being the subject of an ongoing FTC investigation of its data security practices during that time.<ref name=":0">https://www.ftc.gov/news-events/news/press-releases/2018/10/federal-trade-commission-gives-final-approval-settlement-uber</ref> In 2018, the FTC approved a settlement with Uber regarding these incident.<ref name=":1">https://www.ftc.gov/system/files/documents/cases/152_3054_c-4662_uber_technologies_revised_decision_and_order.pdf</ref> | [2016] The intruders downloaded 16 files from Respondent’s Amazon S3 Datastore between October 13, 2016 and November 15, 2016. These files contained unencrypted consumer personal information relating to U.S. Riders and Drivers, including, among other things, approximately 25.6 million names and email addresses, 22.1 million names and mobile phone numbers, and 607,000 names and driver’s license numbers. Nearly all of the exposed personal information was collected</blockquote>Uber failed to disclose the second larger breach to consumers or the FTC for more than a year, despite being the subject of an ongoing FTC investigation of its data security practices during that time.<ref name=":0">https://www.ftc.gov/news-events/news/press-releases/2018/10/federal-trade-commission-gives-final-approval-settlement-uber ([http://web.archive.org/web/20251115110910/https://www.ftc.gov/news-events/news/press-releases/2018/10/federal-trade-commission-gives-final-approval-settlement-uber Archived])</ref> In 2018, the FTC approved a settlement with Uber regarding these incident.<ref name=":1">https://www.ftc.gov/system/files/documents/cases/152_3054_c-4662_uber_technologies_revised_decision_and_order.pdf ([http://web.archive.org/web/20250713123944/https://www.ftc.gov/system/files/documents/cases/152_3054_c-4662_uber_technologies_revised_decision_and_order.pdf Archived])</ref> | ||
*Uber could be subject to civil penalties if it fails to notify the FTC of certain future incidents involving unauthorized access to consumer information, which includes both driver and rider information.<ref name=":0" /><ref name=":1" /> | *Uber could be subject to civil penalties if it fails to notify the FTC of certain future incidents involving unauthorized access to consumer information, which includes both driver and rider information.<ref name=":0" /><ref name=":1" /> | ||
| Line 27: | Line 27: | ||
===Uber One Subscription plan=== | ===Uber One Subscription plan=== | ||
The FTC investigation is about the enrollment and cancellation procedures of the service, on whether it complies with the [[click-to-cancel]] rule of the FTC.<ref>https://www.bbc.com/news/articles/c8xp0enrkl8o</ref> The UK has recently also introduced legislation to crack down subscription traps, set out as part of their [[wikipedia:Digital_Markets,_Competition_and_Consumers_Act_2024|Digital Markets, Competition and Consumers Act of 2024]] (DMCC).<ref>https://www.gov.uk/government/publications/digital-markets-competition-regime-guidance</ref><ref>https://www.gov.uk/government/news/new-measures-unveiled-to-crack-down-on-subscription-traps</ref> | The FTC investigation is about the enrollment and cancellation procedures of the service, on whether it complies with the [[click-to-cancel]] rule of the FTC.<ref>https://www.bbc.com/news/articles/c8xp0enrkl8o ([http://web.archive.org/web/20250803090155/https://www.bbc.com/news/articles/c8xp0enrkl8o Archived])</ref> The UK has recently also introduced legislation to crack down subscription traps, set out as part of their [[wikipedia:Digital_Markets,_Competition_and_Consumers_Act_2024|Digital Markets, Competition and Consumers Act of 2024]] (DMCC).<ref>https://www.gov.uk/government/publications/digital-markets-competition-regime-guidance ([http://web.archive.org/web/20260213115852/https://www.gov.uk/government/publications/digital-markets-competition-regime-guidance Archived])</ref><ref>https://www.gov.uk/government/news/new-measures-unveiled-to-crack-down-on-subscription-traps ([http://web.archive.org/web/20260108182213/https://www.gov.uk/government/news/new-measures-unveiled-to-crack-down-on-subscription-traps Archived])</ref> | ||
===Uber sabotages drivers to evade paying promotional bonuses=== | ===Uber sabotages drivers to evade paying promotional bonuses=== | ||
Drivers report evidence of Uber manipulating their proprietary app in order to thwart drivers working towards a ride-goal promotional bonus (e.g. complete 40 rides, before Thursday, to receive an extra $55).<ref>[https://www.youtube.com/watch?v=LNOuDcJ6JuE Driver Eddie § Rider tries to order an Uber next to the driver. You won't believe the results.]</ref>. Uber does this via; | Drivers report evidence of Uber manipulating their proprietary app in order to thwart drivers working towards a ride-goal promotional bonus (e.g. complete 40 rides, before Thursday, to receive an extra $55).<ref>[https://www.youtube.com/watch?v=LNOuDcJ6JuE Driver Eddie § Rider tries to order an Uber next to the driver. You won't believe the results.] ([https://preservetube.com/watch?v=LNOuDcJ6JuE Archived])</ref>. Uber does this via; | ||
* hindering drivers from using the app (via authentication failure) | * hindering drivers from using the app (via authentication failure) | ||
* invoking conveniently-timed “background check” shortly before the driver will reach their goal, which prevents the driver from accepting any rides for the duration of the ‘check’, and concluding the “background check” shortly after the promotional offer ends | * invoking conveniently-timed “background check” shortly before the driver will reach their goal, which prevents the driver from accepting any rides for the duration of the ‘check’, and concluding the “background check” shortly after the promotional offer ends | ||
Latest revision as of 13:07, 23 February 2026
Uber
| Basic information | |
|---|---|
| Founded | 2009 |
| Legal Structure | Public |
| Industry | Ridesharing, Transportation, Taxi |
| Also known as | |
| Official website | https://www.uber.com |
Uber Technologies, Inc is an American multinational company that provides a variety of transport-related services. In recent years they have been involved in a number of controversies associated with anti-consumer practices.
Incidents
[edit | edit source]Uber EULA precludes trial
[edit | edit source]Main article: Uber EULA precludes jury trial
Following a 2023 car crash, Uber moved to dismiss a lawsuit, citing that the plaintiffs have waived their rights to a jury trial when they accepted Uber's Terms of Service that contain a binding arbitration clause.
Databreaches
[edit | edit source]The Federal Trade Commission (FTC) filed a complaint for two alleged databreaches, of which Uber became aware in 2014 and 2016.[1] As the complaint states in both databreaches, personal information was leaked:
[2014] The intruder accessed one file that contained sensitive personal information belonging to Uber Drivers, including over 100,000 unencrypted names and driver’s license numbers, 215 unencrypted names and bank account and domestic routing numbers, and 84 unencrypted names and Social Security numbers. The file also contained other Uber Driver information, including physical addresses, email addresses, mobile device phone numbers, device IDs, and location information from trips the Uber Drivers provided. [2016] The intruders downloaded 16 files from Respondent’s Amazon S3 Datastore between October 13, 2016 and November 15, 2016. These files contained unencrypted consumer personal information relating to U.S. Riders and Drivers, including, among other things, approximately 25.6 million names and email addresses, 22.1 million names and mobile phone numbers, and 607,000 names and driver’s license numbers. Nearly all of the exposed personal information was collected
Uber failed to disclose the second larger breach to consumers or the FTC for more than a year, despite being the subject of an ongoing FTC investigation of its data security practices during that time.[2] In 2018, the FTC approved a settlement with Uber regarding these incident.[3]
- Uber could be subject to civil penalties if it fails to notify the FTC of certain future incidents involving unauthorized access to consumer information, which includes both driver and rider information.[2][3]
- The company is also prohibited from misrepresenting how it monitors internal access to consumers’ personal information and the extent to which it protects the privacy, confidentiality, security, and integrity of personal information.[2][3]
- Uber must implement a comprehensive privacy program and for 20 years obtain biennial independent, third-party assessments, which it must submit to the Commission, certifying that it has a privacy program in place that meets or exceeds the requirements of the FTC order.[2][3]
Uber One Subscription plan
[edit | edit source]The FTC investigation is about the enrollment and cancellation procedures of the service, on whether it complies with the click-to-cancel rule of the FTC.[4] The UK has recently also introduced legislation to crack down subscription traps, set out as part of their Digital Markets, Competition and Consumers Act of 2024 (DMCC).[5][6]
Uber sabotages drivers to evade paying promotional bonuses
[edit | edit source]Drivers report evidence of Uber manipulating their proprietary app in order to thwart drivers working towards a ride-goal promotional bonus (e.g. complete 40 rides, before Thursday, to receive an extra $55).[7]. Uber does this via;
- hindering drivers from using the app (via authentication failure)
- invoking conveniently-timed “background check” shortly before the driver will reach their goal, which prevents the driver from accepting any rides for the duration of the ‘check’, and concluding the “background check” shortly after the promotional offer ends
- not matching riders to drivers who are close to their goal, despite the two parties being located very near each other, and no other drivers are near (e.g. 15 minutes away)
- offering/suggesting rides which are “outside [the] preferences” of a driver's normal habits (e.g. far away, long-distance, at unsociable times of day)
References
[edit | edit source]- ↑ https://www.ftc.gov/system/files/documents/cases/152_3054_c-4662_uber_technologies_revised_complaint.pdf (Archived)
- ↑ 2.0 2.1 2.2 2.3 https://www.ftc.gov/news-events/news/press-releases/2018/10/federal-trade-commission-gives-final-approval-settlement-uber (Archived)
- ↑ 3.0 3.1 3.2 3.3 https://www.ftc.gov/system/files/documents/cases/152_3054_c-4662_uber_technologies_revised_decision_and_order.pdf (Archived)
- ↑ https://www.bbc.com/news/articles/c8xp0enrkl8o (Archived)
- ↑ https://www.gov.uk/government/publications/digital-markets-competition-regime-guidance (Archived)
- ↑ https://www.gov.uk/government/news/new-measures-unveiled-to-crack-down-on-subscription-traps (Archived)
- ↑ Driver Eddie § Rider tries to order an Uber next to the driver. You won't believe the results. (Archived)