VOIPO overbills customers and denys refunds: Difference between revisions
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VOIPO LLC is a US based telecommunications company founded in May 2006 which provides Voice over Internet Protocol (VoIP) services.<ref>{{Cite web |title=VOIPO |url=https://www.voipo.com/ |archive-url=https://web.archive.org/web/20250427075023/https://www.voipo.com/ |archive-date=27 Apr 2025 |access-date=24 May 2025 |website=voipo.com}}</ref><ref>{{Cite web |title=VOIPO |url=https://www.crunchbase.com/organization/voipo |url-status=live |access-date=24 May 2025 |website=crunchbase}}</ref> | |Company=VOIPO | ||
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VOIPO LLC is a US based telecommunications company founded in May 2006 which provides Voice over Internet Protocol (VoIP) services.<ref>{{Cite web |title=VOIPO |url=https://www.voipo.com/ |archive-url=https://web.archive.org/web/20250427075023/https://www.voipo.com/ |archive-date=27 Apr 2025 |access-date=24 May 2025 |website=voipo.com}}</ref><ref>{{Cite web |title=VOIPO |url=https://www.crunchbase.com/organization/voipo |url-status=live |access-date=24 May 2025 |website=crunchbase |archive-url=http://web.archive.org/web/20250528005839/https://www.crunchbase.com/organization/voipo |archive-date=28 May 2025}}</ref> | |||
==Customers Report Duplicate Billing== | ==Customers Report Duplicate Billing== | ||
As early as October of 2024 many customers who were enrolled in biennial autopay reported having been billed multiple times over a short period of time. Customers were typically paying approximately $185 every 2 years and many said that they were being unexpectedly charged for billing cycles many years in advance. VOIPO has reached out to some customers who brought up the issue on Trustpilot stating they would reach out to them.<ref name=":0">{{Cite web |title=VOIPO |url=https://www.trustpilot.com/review/voipo.com |url-status=live |access-date=24 May 2025 |website=Trustpilot |archive-https://web.archive.org/web/20251004104025/https://www.trustpilot.com/review/voipo.com |archive-date=4 Oct 2025}}</ref> | As early as October of 2024 many customers who were enrolled in biennial autopay reported having been billed multiple times over a short period of time. Customers were typically paying approximately $185 every 2 years and many said that they were being unexpectedly charged for billing cycles many years in advance. VOIPO has reached out to some customers who brought up the issue on Trustpilot stating they would reach out to them.<ref name=":0">{{Cite web |title=VOIPO |url=https://www.trustpilot.com/review/voipo.com |url-status=live |access-date=24 May 2025 |website=Trustpilot |archive-url=https://web.archive.org/web/20251004104025/https://www.trustpilot.com/review/voipo.com |archive-date=4 Oct 2025}}</ref> | ||
==Consumer response== | ==Consumer response== | ||
Several affected customers have called the charges fraudulent in reviews and on Reddit with many frustrated customers stating they were overbilled in excess of $1000 over a short period. | Several affected customers have called the charges fraudulent in reviews and on Reddit with many frustrated customers stating they were overbilled in excess of $1000 over a short period. | ||