Wyze: Difference between revisions - Consumer Rights Wiki

(2 intermediate revisions by 2 users not shown)

Line 21:

On two separate occasions from September 2023 to February 2024, Wyze personal security cameras were able to be accessed by other owners because of security failures.

In early September 2023, many users of Wyze security cameras reported being able to see the feeds of cameras that were not their own. A Wyze spokesperson reported this was because of a "web caching issue and [had been] resolved". Users throughout social-media platforms such as [[Twitter]] and [[Reddit]] reported this issue, and within 30 minutes the camera-view portal was shut down.<ref name=":0">{{Cite web |last=Peters |first=Jay |title=Your Wyze webcam might have let other owners peek into your house |url=https://www.theverge.com/2023/9/8/23865255/wyze-security-camera-feeds-web-view-issue |website=The Verge |date=9 Sep 2023 |access-date=15 Mar 2025 |url-status=live |archive-url=https://~~archive~~.ph/~~dnA5F~~ |archive-date=~~9 Sep 2023~~}}</ref>

In early September 2023, many users of Wyze security cameras reported being able to see the feeds of cameras that were not their own. A Wyze spokesperson reported this was because of a "web caching issue and [had been] resolved". Users throughout social-media platforms such as [[Twitter]] and [[Reddit]] reported this issue, and within 30 minutes the camera-view portal was shut down.<ref name=":0">{{Cite web |last=Peters |first=Jay |title=Your Wyze webcam might have let other owners peek into your house |url=https://www.theverge.com/2023/9/8/23865255/wyze-security-camera-feeds-web-view-issue |website=The Verge |date=9 Sep 2023 |access-date=15 Mar 2025 |url-status=live |archive-url=http://web.archive.org/web/20260219050147/https://www.theverge.com/2023/9/8/23865255/wyze-security-camera-feeds-web-view-issue |archive-date=19 Feb 2026}}</ref>

In late February 2024, after bringing servers back from a company outage, about 13,000 users<ref name=":1">{{Cite web |author=H3H3ather |title=I was watched by someone |url=https://old.reddit.com/r/wyzecam/comments/1aulfw4/i_was_watched_by_someone/ |website=[[Reddit]] |date=19 Feb 2024 |access-date=15 Mar 2025 |url-status=live |archive-url=https://web.archive.org/web/20240220000255/https://old.reddit.com/r/wyzecam/comments/1aulfw4/i_was_watched_by_someone/ |archive-date=20 Feb 2024}}</ref> were able to view thumbnails from another user's cameras, with about 1,500<ref name=":1" /> being able to view the video.<ref>{{Cite web |last=Rossmann |first=Louis |title=Wyze cameras let other people view her home: why cloud security is an oxymoron

|url=https://www.youtube.com/watch?v=RkZl7FBipXA |website=[[YouTube]] |date=28 Feb 2024 |access-date=15 Mar 2025 |url-status=live |archive-url=https://web.archive.org/web/20240228155815/https://www.youtube.com/watch?v=RkZl7FBipXA |archive-date=28 Feb 2024}}</ref><ref>{{Cite web |last=Valinsky |first=Jordan |title=About 13,000 home security customers were shown someone else’s home

|url=https://www.cnn.com/2024/02/20/tech/wyze-breach-camera/index.html |website=CNN |date=20 Feb 2024 |access-date=15 Mar 2025 |url-status=live |archive-url=https://~~archive~~.ph/~~4VLnI~~ |archive-date=~~20 Feb 2024~~}}</ref>

|url=https://www.cnn.com/2024/02/20/tech/wyze-breach-camera/index.html |website=CNN |date=20 Feb 2024 |access-date=15 Mar 2025 |url-status=live |archive-url=http://web.archive.org/web/20251102162505/https://www.cnn.com/2024/02/20/tech/wyze-breach-camera/index.html |archive-date=2 Nov 2025}}</ref>

====Implications====

Line 35:

Likely in an attempt to prevent legal action, they released a "cam plus lite" package,<ref>{{Cite web |author= |title=Cam Plus Lite |url=https://www.wyze.com/pages/cam-plus-lite |website=Wyze

|date= |access-date=15 Mar 2025 |url-status=live |archive-url=https://web.archive.org/web/20250602145533/https://www.wyze.com/pages/cam-plus-lite |archive-date=2 Jun 2025}}</ref> but enabling this feature is buried in menus and sub-menus in the website. To date, there is no way to enable this feature in the phone app, which is the primary way users access their cameras. Users can, however, use the phone app to pay monthly for the same or similar service.

=== Product Abandonment ===

Wyze has regular product updates with new lines getting launched and old lines retired. Their standard warranty is 18 months for products purchased after January, 2026. They commit to no additional support and no further repair service is offered once beyond that warranty, paid or otherwise. <ref>{{Cite web |date=2025-05-12 |title=Returns & Warranty Policy |url=https://support.wyze.com/hc/en-us/articles/360032077272-Returns-Warranty-Policy |url-status=live |archive-url=https://web.archive.org/web/20260403111635/https://support.wyze.com/hc/en-us/articles/360032077272-Returns-Warranty-Policy |archive-date=2026-04-03 |access-date=2026-04-08 |website=Wyze}}</ref> When a product is abandoned, Wyze may not retain any inventory or offer any support for that product. For example, users reported the Wyze Lock was discontinued some time before 2025<ref>{{Cite web |date=2025-07-31 |title=Has the Wyze Lock Been Discountinued |url=https://forums.wyze.com/t/has-the-wyze-lock-been-discountinued/335164 |url-status=live |archive-url=https://web.archive.org/web/20251207011255/https://forums.wyze.com/t/has-the-wyze-lock-been-discountinued/335164 |archive-date=2025-12-07 |access-date=2026-04-08 |website=Wyze Forums}}</ref> (Wyze still does not include it on their official End of Life page, which has not been updated since 2021 as of writing<ref>{{Cite web |date=2021-10-26 |title=Wyze End of Life Policy |url=https://www.wyze.com/pages/end-of-life-policy |url-status=live |archive-url=https://web.archive.org/web/20260403030239/https://www.wyze.com/pages/end-of-life-policy |archive-date=2026-04-03 |access-date=2026-04-08 |website=Wyze}}</ref>) and replacement gateways, necessary to use all lock features, were reported as already unavailable for more than 7 months that same year<ref>{{Cite web |date=2025-12-28 |title=Wyze Door Lock Gateway - Unavailable for 7 months |url=https://forums.wyze.com/t/wyze-door-lock-gateway-unavailable-for-7-months/339835 |url-status=live |archive-url=https://web.archive.org/web/20260118074712/https://forums.wyze.com/t/wyze-door-lock-gateway-unavailable-for-7-months/339835 |archive-date=2026-01-18 |access-date=2026-04-08 |website=Wyze Forums}}</ref>. While gateways were a fairly inexpensive replacement part when available (kits including this gateway were originally stocked for just $20<ref>{{Cite web |title=Wyze Lock Replacement Part Kit |url=https://www.wyze.com/products/wyze-lock-replacement-part-kit?variant=44236627869858 |url-status=live |archive-url=https://web.archive.org/web/20260403204747/https://www.wyze.com/products/wyze-lock-replacement-part-kit?variant=44236627869858 |archive-date=2026-04-03 |access-date=2026-04-08 |website=Wyze Store}}</ref>), Wyze has not stocked this part in over a year and thus otherwise-working lock sets have permanently disabled features.

==Products==

==References==

@@ Line 21: / Line 21: @@
 On two separate occasions from September 2023 to February 2024, Wyze personal security cameras were able to be accessed by other owners because of security failures.
-In early September 2023, many users of Wyze security cameras reported being able to see the feeds of cameras that were not their own. A Wyze spokesperson reported this was because of a "web caching issue and [had been] resolved". Users throughout social-media platforms such as [[Twitter]] and [[Reddit]] reported this issue, and within 30 minutes the camera-view portal was shut down.<ref name=":0">{{Cite web |last=Peters |first=Jay |title=Your Wyze webcam might have let other owners peek into your house |url=https://www.theverge.com/2023/9/8/23865255/wyze-security-camera-feeds-web-view-issue |website=The Verge |date=9 Sep 2023 |access-date=15 Mar 2025 |url-status=live |archive-url=https://archive.ph/dnA5F |archive-date=9 Sep 2023}}</ref>
+In early September 2023, many users of Wyze security cameras reported being able to see the feeds of cameras that were not their own. A Wyze spokesperson reported this was because of a "web caching issue and [had been] resolved". Users throughout social-media platforms such as [[Twitter]] and [[Reddit]] reported this issue, and within 30 minutes the camera-view portal was shut down.<ref name=":0">{{Cite web |last=Peters |first=Jay |title=Your Wyze webcam might have let other owners peek into your house |url=https://www.theverge.com/2023/9/8/23865255/wyze-security-camera-feeds-web-view-issue |website=The Verge |date=9 Sep 2023 |access-date=15 Mar 2025 |url-status=live |archive-url=http://web.archive.org/web/20260219050147/https://www.theverge.com/2023/9/8/23865255/wyze-security-camera-feeds-web-view-issue |archive-date=19 Feb 2026}}</ref>
 In late February 2024, after bringing servers back from a company outage, about 13,000 users<ref name=":1">{{Cite web |author=H3H3ather |title=I was watched by someone |url=https://old.reddit.com/r/wyzecam/comments/1aulfw4/i_was_watched_by_someone/ |website=[[Reddit]] |date=19 Feb 2024 |access-date=15 Mar 2025 |url-status=live |archive-url=https://web.archive.org/web/20240220000255/https://old.reddit.com/r/wyzecam/comments/1aulfw4/i_was_watched_by_someone/ |archive-date=20 Feb 2024}}</ref> were able to view thumbnails from another user's cameras, with about 1,500<ref name=":1" /> being able to view the video.<ref>{{Cite web |last=Rossmann |first=Louis |title=Wyze cameras let other people view her home: why cloud security is an oxymoron
 |url=https://www.youtube.com/watch?v=RkZl7FBipXA |website=[[YouTube]] |date=28 Feb 2024 |access-date=15 Mar 2025 |url-status=live |archive-url=https://web.archive.org/web/20240228155815/https://www.youtube.com/watch?v=RkZl7FBipXA |archive-date=28 Feb 2024}}</ref><ref>{{Cite web |last=Valinsky |first=Jordan |title=About 13,000 home security customers were shown someone else’s home
-|url=https://www.cnn.com/2024/02/20/tech/wyze-breach-camera/index.html |website=CNN |date=20 Feb 2024 |access-date=15 Mar 2025 |url-status=live |archive-url=https://archive.ph/4VLnI |archive-date=20 Feb 2024}}</ref>
+|url=https://www.cnn.com/2024/02/20/tech/wyze-breach-camera/index.html |website=CNN |date=20 Feb 2024 |access-date=15 Mar 2025 |url-status=live |archive-url=http://web.archive.org/web/20251102162505/https://www.cnn.com/2024/02/20/tech/wyze-breach-camera/index.html |archive-date=2 Nov 2025}}</ref>
 ====Implications====
@@ Line 35: / Line 35: @@
 Likely in an attempt to prevent legal action, they released a "cam plus lite" package,<ref>{{Cite web |author= |title=Cam Plus Lite |url=https://www.wyze.com/pages/cam-plus-lite |website=Wyze
 |date= |access-date=15 Mar 2025 |url-status=live |archive-url=https://web.archive.org/web/20250602145533/https://www.wyze.com/pages/cam-plus-lite |archive-date=2 Jun 2025}}</ref> but enabling this feature is buried in menus and sub-menus in the website. To date, there is no way to enable this feature in the phone app, which is the primary way users access their cameras. Users can, however, use the phone app to pay monthly for the same or similar service.
+=== Product Abandonment ===
+Wyze has regular product updates with new lines getting launched and old lines retired.  Their standard warranty is 18 months for products purchased after January, 2026.  They commit to no additional support and no further repair service is offered once beyond that warranty, paid or otherwise. <ref>{{Cite web |date=2025-05-12 |title=Returns & Warranty Policy |url=https://support.wyze.com/hc/en-us/articles/360032077272-Returns-Warranty-Policy |url-status=live |archive-url=https://web.archive.org/web/20260403111635/https://support.wyze.com/hc/en-us/articles/360032077272-Returns-Warranty-Policy |archive-date=2026-04-03 |access-date=2026-04-08 |website=Wyze}}</ref>  When a product is abandoned, Wyze may not retain any inventory or offer any support for that product.  For example, users reported the Wyze Lock was discontinued some time before 2025<ref>{{Cite web |date=2025-07-31 |title=Has the Wyze Lock Been Discountinued |url=https://forums.wyze.com/t/has-the-wyze-lock-been-discountinued/335164 |url-status=live |archive-url=https://web.archive.org/web/20251207011255/https://forums.wyze.com/t/has-the-wyze-lock-been-discountinued/335164 |archive-date=2025-12-07 |access-date=2026-04-08 |website=Wyze Forums}}</ref> (Wyze still does not include it on their official End of Life page, which has not been updated since 2021 as of writing<ref>{{Cite web |date=2021-10-26 |title=Wyze End of Life Policy |url=https://www.wyze.com/pages/end-of-life-policy |url-status=live |archive-url=https://web.archive.org/web/20260403030239/https://www.wyze.com/pages/end-of-life-policy |archive-date=2026-04-03 |access-date=2026-04-08 |website=Wyze}}</ref>) and replacement gateways, necessary to use all lock features, were reported as already unavailable for more than 7 months that same year<ref>{{Cite web |date=2025-12-28 |title=Wyze Door Lock Gateway - Unavailable for 7 months |url=https://forums.wyze.com/t/wyze-door-lock-gateway-unavailable-for-7-months/339835 |url-status=live |archive-url=https://web.archive.org/web/20260118074712/https://forums.wyze.com/t/wyze-door-lock-gateway-unavailable-for-7-months/339835 |archive-date=2026-01-18 |access-date=2026-04-08 |website=Wyze Forums}}</ref>.  While gateways were a fairly inexpensive replacement part when available (kits including this gateway were originally stocked for just $20<ref>{{Cite web |title=Wyze Lock Replacement Part Kit |url=https://www.wyze.com/products/wyze-lock-replacement-part-kit?variant=44236627869858 |url-status=live |archive-url=https://web.archive.org/web/20260403204747/https://www.wyze.com/products/wyze-lock-replacement-part-kit?variant=44236627869858 |archive-date=2026-04-03 |access-date=2026-04-08 |website=Wyze Store}}</ref>), Wyze has not stocked this part in over a year and thus otherwise-working lock sets have permanently disabled features.
+==Products==
+{{Ph-C-P}}
 ==References==