MyFitnessPal regressive upgrade: Difference between revisions
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==Background== | ==Background== | ||
MyFitnessPal is a popular application for tracking diet and exercise. For years, paying subscribers used a stable version of the app with a consistent feature set. Many users integrated the app into their daily health routines.<ref name="report"/> | MyFitnessPal is a popular application for tracking diet and exercise. For years, paying subscribers used a stable version of the app with a consistent feature set. Many users integrated the app into their daily health routines.<ref name="report" /> | ||
On August 27, 2025, MyFitnessPal staff announced a "brand-new Food Diary page" and invited users to test the new design. User feedback on the announcement thread was overwhelmingly negative.<ref name="forum-announcement-test"/> Users criticized the inefficient design, with one commenting that it was a "terrible UI design that makes it harder to track" due to excessive scrolling.<ref name="forum-announcement-test"/> Another noted that positive features like "good visual separation between meals... have all been removed from the new layout."<ref name="forum-announcement-test"/> | On August 27, 2025, MyFitnessPal staff announced a "brand-new Food Diary page" and invited users to test the new design. User feedback on the announcement thread was overwhelmingly negative.<ref name="forum-announcement-test" /> Users criticized the inefficient design, with one commenting that it was a "terrible UI design that makes it harder to track" due to excessive scrolling.<ref name="forum-announcement-test" /> Another noted that positive features like "good visual separation between meals... have all been removed from the new layout."<ref name="forum-announcement-test" /> | ||
During this test phase, users discovered that the macro percentage pie chart, a core free feature, had been removed. After contacting support, one user confirmed the company's intention was to "[remove] this FREE feature and will allow you to hover over the new macro bar to see the macro percentage with a PAID subscription."<ref name="forum-announcement-test"/> | During this test phase, users discovered that the macro percentage pie chart, a core free feature, had been removed. After contacting support, one user confirmed the company's intention was to "[remove] this FREE feature and will allow you to hover over the new macro bar to see the macro percentage with a PAID subscription."<ref name="forum-announcement-test" /> | ||
Despite the feedback, MyFitnessPal staff indicated they would proceed with the changes, posting on October 3 that they would "be making changes over the next few weeks" based on feedback, just before the full rollout began.<ref name="forum-announcement-test"/> | Despite the feedback, MyFitnessPal staff indicated they would proceed with the changes, posting on October 3 that they would "be making changes over the next few weeks" based on feedback, just before the full rollout began.<ref name="forum-announcement-test" /> | ||
==Incident== | ==Incident== | ||
Starting around October 3, 2025, MyFitnessPal began forcing the update on its user base.<ref name="help-article-intro"/> The official announcement on October 15 described the update as a "thoughtfully reorganized for a better user experience" and a response to a "long standing feature request."<ref name="forum-announcement-rollout">{{cite web |title=Introducing the Brand New _Today_ Tab! |url=https://community.myfitnesspal.com/en/discussion/10950333/introducing-the-brand-new-today-tab | | Starting around October 3, 2025, MyFitnessPal began forcing the update on its user base.<ref name="help-article-intro" /> The official announcement on October 15 described the update as a "thoughtfully reorganized for a better user experience" and a response to a "long standing feature request."<ref name="forum-announcement-rollout">{{cite web |date=2025-10-15 |title=Introducing the Brand New _Today_ Tab! |url=https://community.myfitnesspal.com/en/discussion/10950333/introducing-the-brand-new-today-tab |url-status=live |archive-url=https://ghostarchive.org/archive/pXQ6D |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=MyFitnessPal Community}}</ref> The comments section for this announcement was closed, preventing public discussion.<ref name="forum-announcement-rollout" /> | ||
The announcement, also posted to the official subreddit, stated that the update "brings a redesigned interface to help you navigate your daily health journey more seamlessly."<ref name="reddit-announcement-rollout">{{cite web |title=Introducing the Brand New "Today" Tab! |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7l6iz/introducing_the_brand_new_today_tab/ | | The announcement, also posted to the official subreddit, stated that the update "brings a redesigned interface to help you navigate your daily health journey more seamlessly."<ref name="reddit-announcement-rollout">{{cite web |date=2025-10-15 |title=Introducing the Brand New "Today" Tab! |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7l6iz/introducing_the_brand_new_today_tab/ |url-status=live |archive-url=https://ghostarchive.org/archive/5pdNO |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=Reddit}}</ref> | ||
The update removed several key features, including:<ref name="help-article-intro"/> | The update removed several key features, including:<ref name="help-article-intro" /> | ||
*Copying meals from previous days | *Copying meals from previous days | ||
*Intermittent Fasting tracking | *Intermittent Fasting tracking | ||
| Line 32: | Line 32: | ||
*Diary Notes | *Diary Notes | ||
To compound user frustration, the new interface for paying subscribers included a persistent advertisement to upgrade to a new "Premium+" subscription tier.<ref name="report"/> The company also moved the ability to view macronutrient percentages, a previously free feature, behind its Premium paywall.<ref name="help-article-intro"/> | To compound user frustration, the new interface for paying subscribers included a persistent advertisement to upgrade to a new "Premium+" subscription tier.<ref name="report" /> The company also moved the ability to view macronutrient percentages, a previously free feature, behind its Premium paywall.<ref name="help-article-intro" /> | ||
Users have reported that the update is "very sluggish" and that "switching days takes seconds, adding food takes seconds, etc."<ref name="reddit-sluggish">{{cite web |title=New update very sluggish /u/lidomerk |url=https://www.reddit.com/r/Myfitnesspal/comments/1oizha1/new_update_very_sluggish/ | | Users have reported that the update is "very sluggish" and that "switching days takes seconds, adding food takes seconds, etc."<ref name="reddit-sluggish">{{cite web |date=2025-10-29 |title=New update very sluggish /u/lidomerk |url=https://www.reddit.com/r/Myfitnesspal/comments/1oizha1/new_update_very_sluggish/ |url-status=live |archive-url=https://ghostarchive.org/archive/B963E |archive-date=5 Apr 2026 |access-date=2025-11-03 |website=Reddit}}</ref> | ||
Other users reported that the app would freeze entirely, forcing them to use the desktop website to log their food.<ref name="reddit-buggy">{{cite web |title=This app is so buggy |url=https://www.reddit.com/r/Myfitnesspal/comments/1nrk6fu/this_app_is_so_buggy/ | | Other users reported that the app would freeze entirely, forcing them to use the desktop website to log their food.<ref name="reddit-buggy">{{cite web |date=2025-09-27 |title=This app is so buggy |url=https://www.reddit.com/r/Myfitnesspal/comments/1nrk6fu/this_app_is_so_buggy/ |url-status=live |archive-url=https://ghostarchive.org/archive/W6vuO |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=Reddit}}</ref> | ||
==MyFitnessPal's Response== | ==MyFitnessPal's Response== | ||
MyFitnessPal's official communications framed the update as an improvement based on user feedback, despite the negative reception during the public testing period.<ref name="help-article-intro"/> The company acknowledged the removal of features but offered only vague promises for their return, stating they were "being rebuilt" or "will be available again soon."<ref name="help-article-intro"/> For the removed "Copy Meals" feature, the company suggested a cumbersome workaround that did not replicate the original functionality, a suggestion users found unhelpful.<ref name="reddit-copy-workaround-fail">{{cite web |title=New MyFitnessPal layout sucks — can’t copy meals anymore?? |url=https://www.reddit.com/r/Myfitnesspal/comments/1o6ntd5/new_myfitnesspal_layout_sucks_cant_copy_meals/njojfho/ | | MyFitnessPal's official communications framed the update as an improvement based on user feedback, despite the negative reception during the public testing period.<ref name="help-article-intro" /> The company acknowledged the removal of features but offered only vague promises for their return, stating they were "being rebuilt" or "will be available again soon."<ref name="help-article-intro" /> For the removed "Copy Meals" feature, the company suggested a cumbersome workaround that did not replicate the original functionality, a suggestion users found unhelpful.<ref name="reddit-copy-workaround-fail">{{cite web |date=2025-10-15 |title=New MyFitnessPal layout sucks — can’t copy meals anymore?? |url=https://www.reddit.com/r/Myfitnesspal/comments/1o6ntd5/new_myfitnesspal_layout_sucks_cant_copy_meals/njojfho/ |url-status=live |archive-url=https://ghostarchive.org/archive/13nZG |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=Reddit}}</ref> One user reported that the workaround did not work at all, with the app incorrectly calculating calories.<ref name="reddit-copy-workaround-broken">{{cite web |date=2025-10-15 |title=Introducing the Brand New "Today" Tab! |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7l6iz/introducing_the_brand_new_today_tab/njor2yg/ |url-status=live |archive-url=https://ghostarchive.org/archive/vxbK0 |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=Reddit}}</ref> | ||
===Breach of Service for Paying Customers=== | ===Breach of Service for Paying Customers=== | ||
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====Refusal to Roll Back==== | ====Refusal to Roll Back==== | ||
The company has been definitive that it will not roll back the change. In response to the question "Can I go back to the old design?", the official FAQ states, "The new Today interface is our path forward... We encourage you to give it some time."<ref name="help-article-intro"/> This stance is maintained despite user reports indicating that the old interface remains accessible within the app's code via a feature flag, suggesting a rollback is technically simple. Some users have even reported that unsubscribing from the paid service reverts the app to the old, functional interface.<ref name="report"/> | The company has been definitive that it will not roll back the change. In response to the question "Can I go back to the old design?", the official FAQ states, "The new Today interface is our path forward... We encourage you to give it some time."<ref name="help-article-intro" /> This stance is maintained despite user reports indicating that the old interface remains accessible within the app's code via a feature flag, suggesting a rollback is technically simple. Some users have even reported that unsubscribing from the paid service reverts the app to the old, functional interface.<ref name="report" /> | ||
====Refusal to Refund==== | ====Refusal to Refund==== | ||
MyFitnessPal has offered refunds to some recently subscribed users but has denied them to long-term annual subscribers, citing a policy that limits refunds to the current billing period.<ref name="premium-plus-article">{{cite web |title=Premium + |url=https://support.myfitnesspal.com/hc/en-us/articles/34347930588557-Premium |website=MyFitnessPal Help |date=2025-10-30 |access-date=2025-11-05 |archive-url=http://web.archive.org/web/20250810221600/https://support.myfitnesspal.com/hc/en-us/articles/34347930588557-Premium |archive-date=10 Aug 2025}}</ref> This has left many users who paid for a year of service with a product that no longer meets their needs and no recourse for a refund for the remaining subscription period. However, some users have reported successfully obtaining refunds by circumventing MyFitnessPal's support and requesting them directly through their device's app store, such as Google Play.<ref name="reddit-refund">{{cite web |title=I got a refund |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7qhj3/i_got_a_refund/ | | MyFitnessPal has offered refunds to some recently subscribed users but has denied them to long-term annual subscribers, citing a policy that limits refunds to the current billing period.<ref name="premium-plus-article">{{cite web |title=Premium + |url=https://support.myfitnesspal.com/hc/en-us/articles/34347930588557-Premium |website=MyFitnessPal Help |date=2025-10-30 |access-date=2025-11-05 |archive-url=http://web.archive.org/web/20250810221600/https://support.myfitnesspal.com/hc/en-us/articles/34347930588557-Premium |archive-date=10 Aug 2025}}</ref> This has left many users who paid for a year of service with a product that no longer meets their needs and no recourse for a refund for the remaining subscription period. However, some users have reported successfully obtaining refunds by circumventing MyFitnessPal's support and requesting them directly through their device's app store, such as Google Play.<ref name="reddit-refund">{{cite web |date=2025-10-16 |title=I got a refund |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7qhj3/i_got_a_refund/ |url-status=live |archive-url=https://ghostarchive.org/archive/dfKf2 |archive-date=5 Apr 2026 |access-date=2025-11-03 |website=Reddit}}</ref> | ||
====Misleading Communications==== | ====Misleading Communications==== | ||
Contradicting the significance of the changes, the official App Store release notes for the update (version 25.10.2) stated, "No big fixes or changes to report!" This led users to question the company's transparency regarding the disruptive rollout.<ref name="reddit-explain">{{cite web |title=Explain This |url=https://www.reddit.com/r/Myfitnesspal/comments/1o8mfev/explain_this/ | | Contradicting the significance of the changes, the official App Store release notes for the update (version 25.10.2) stated, "No big fixes or changes to report!" This led users to question the company's transparency regarding the disruptive rollout.<ref name="reddit-explain">{{cite web |date=2025-10-17 |title=Explain This |url=https://www.reddit.com/r/Myfitnesspal/comments/1o8mfev/explain_this/ |url-status=live |archive-url=https://ghostarchive.org/archive/cc1av |archive-date=5 Apr 2026 |access-date=2025-11-03 |website=Reddit}}</ref> The company's official "Known Issues" pages for its Android and iOS apps also make no mention of the widespread complaints regarding removed features or poor usability.<ref name="known-issues-android">{{cite web |title=Known Issues: Android App |url=https://support.myfitnesspal.com/hc/en-us/articles/360032274332-Known-Issues-Android-App |website=MyFitnessPal Help |date=2025-11-01 |access-date=2025-11-05 |archive-url=http://web.archive.org/web/20251203072703/https://support.myfitnesspal.com/hc/en-us/articles/360032274332-Known-Issues-Android-App |archive-date=3 Dec 2025}}</ref><ref name="known-issues-ios">{{cite web |title=Known Issues: iOS App |url=https://support.myfitnesspal.com/hc/en-us/articles/360032274552-Known-Issues-iOS-App |website=MyFitnessPal Help |date=2025-11-01 |access-date=2025-11-05 |archive-url=http://web.archive.org/web/20250712073957/https://support.myfitnesspal.com/hc/en-us/articles/360032274552-Known-Issues-iOS-App |archive-date=12 Jul 2025}}</ref> | ||
====Prepaid Subscribers Left with No Recourse==== | ====Prepaid Subscribers Left with No Recourse==== | ||
The combination of the policies and choices outlined above unexpectedly left prepaid subscribers with no recourse, having already paid for a service which now did not perform the function they subscribed for, with MyFitnessPal refusing to provide an immediate technical remedy, and also refusing to refund consumers for the loss of functionality they had prepaid for. | The combination of the policies and choices outlined above unexpectedly left prepaid subscribers with no recourse, having already paid for a service which now did not perform the function they subscribed for, with MyFitnessPal refusing to provide an immediate technical remedy, and also refusing to refund consumers for the loss of functionality they had prepaid for. | ||
==== Impact on User Health and Well-being ==== | ====Impact on User Health and Well-being==== | ||
It is noteworthy that MyFitnessPal is an app/service which exists within the health space, specifically described on their Google Play page as "the leading health and nutrition app" <ref name="google-play-listing">{{cite web |title=MyFitnessPal: Calorie Counter – Apps on Google Play |url=https://play.google.com/store/apps/details?id=com.myfitnesspal.android&hl=en_NZ |website=Google Play |access-date=2025-11-05 |archive-url=http://web.archive.org/web/20241228023608/https://play.google.com/store/apps/details?id=com.myfitnesspal.android&hl=en_NZ |archive-date=28 Dec 2024}}</ref> | It is noteworthy that MyFitnessPal is an app/service which exists within the health space, specifically described on their Google Play page as "the leading health and nutrition app" <ref name="google-play-listing">{{cite web |title=MyFitnessPal: Calorie Counter – Apps on Google Play |url=https://play.google.com/store/apps/details?id=com.myfitnesspal.android&hl=en_NZ |website=Google Play |access-date=2025-11-05 |archive-url=http://web.archive.org/web/20241228023608/https://play.google.com/store/apps/details?id=com.myfitnesspal.android&hl=en_NZ |archive-date=28 Dec 2024}}</ref> | ||
This app allows not only tracking of food and calories, but fasting, food diary/notes, water intake, physical activity, and links to other health based apps. | This app allows not only tracking of food and calories, but fasting, food diary/notes, water intake, physical activity, and links to other health based apps. | ||
For this reason it is reasonable to consider that a portion of MyFitnessPal users deal with day to day health challenges and stresses, examples being diabetes,<ref name="health-diabetes-hf">{{cite web |title=Patient Stories _ Diabetes |url=https://www.henryford.com/services/diabetes/education/stories |website=Henry Ford Health |access-date=2025-11-05 |archive-url=http://web.archive.org/web/20251011035909/https://www.henryford.com/services/diabetes/education/stories |archive-date=11 Oct 2025}}</ref><ref name="health-diabetes-medium">{{cite web |title=How Continuous Glucose Monitoring and MyFitnessPal Transformed My Type 2 Diabetes Remission Journey |url=https://medium.com/%40smudnaney/how-chat-gpt-and-continuous-glucose-monitoring-transformed-my-type-2-diabetes-remission-483d8b97d273 | | For this reason it is reasonable to consider that a portion of MyFitnessPal users deal with day to day health challenges and stresses, examples being diabetes,<ref name="health-diabetes-hf">{{cite web |title=Patient Stories _ Diabetes |url=https://www.henryford.com/services/diabetes/education/stories |website=Henry Ford Health |access-date=2025-11-05 |archive-url=http://web.archive.org/web/20251011035909/https://www.henryford.com/services/diabetes/education/stories |archive-date=11 Oct 2025}}</ref><ref name="health-diabetes-medium">{{cite web |title=How Continuous Glucose Monitoring and MyFitnessPal Transformed My Type 2 Diabetes Remission Journey |url=https://medium.com/%40smudnaney/how-chat-gpt-and-continuous-glucose-monitoring-transformed-my-type-2-diabetes-remission-483d8b97d273 |url-status=live |archive-url=https://ghostarchive.org/archive/Ske7n |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=Medium}}</ref> PCOS,<ref name="health-pcos">{{cite web |title=Weight loss with PCOS |url=https://community.myfitnesspal.com/en/discussion/10328717/weight-loss-with-pcos |url-status=live |archive-url=https://ghostarchive.org/archive/KBjBn |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=MyFitnessPal Community}}</ref> insulin resistance,<ref name="health-pcos" /> hypothyroidism,<ref name="health-hypothyroidism">{{cite web |title=Hypothyroidism weight loss success stories |url=https://community.myfitnesspal.com/en/discussion/10202011/hypothyroidism-weight-loss-success-stories |website=MyFitnessPal Community |access-date=2025-11-05 |archive-url=http://web.archive.org/web/20160601195705/http://community.myfitnesspal.com:80/en/discussion/10202011/hypothyroidism-weight-loss-success-stories |archive-date=1 Jun 2016}}</ref> hypertension,<ref name="health-hypertension">{{cite web |title=Blood pressure success stories |url=https://community.myfitnesspal.com/en/discussion/1272468/blood-pressure-success-stories |website=MyFitnessPal Community |access-date=2025-11-05 |archive-url=http://web.archive.org/web/20160417180042/http://community.myfitnesspal.com:80/en/discussion/1272468/blood-pressure-success-stories |archive-date=17 Apr 2016}}</ref> cholesterol,<ref name="health-gerd-etc">{{cite web |title=Hunger Question |url=https://community.myfitnesspal.com/en/discussion/10743035/hunger-question |website=MyFitnessPal Community |access-date=2025-11-05 |archive-url=http://web.archive.org/web/20251119021745/https://community.myfitnesspal.com/en/discussion/10743035/hunger-question |archive-date=19 Nov 2025}}</ref> pre-diabetes,<ref name="health-gerd-etc" /> and GERD<ref name="health-gerd-etc" /> just to name a few. | ||
The purpose of this section is to illustarate the difference between this incident and something like the Sonos app incident. Both share the feature of sudden significant loss of consumer functionality - the difference here is that the Sonos situation is a matter of consumer enjoyment and preference, but the MyFitnessPal incident carries additional consumer responsibility due to it being an app/service marketed as supporting consumer health. | The purpose of this section is to illustarate the difference between this incident and something like the Sonos app incident. Both share the feature of sudden significant loss of consumer functionality - the difference here is that the Sonos situation is a matter of consumer enjoyment and preference, but the MyFitnessPal incident carries additional consumer responsibility due to it being an app/service marketed as supporting consumer health. | ||
This is a specific juxtoaposition MyFitnessPal is making when consumers have complained about loss of functionality critical to them, instead reframing the issue as one of user preference rather than necessity: "we understand that not all changes will resonate with every user"<ref name="report"/> | This is a specific juxtoaposition MyFitnessPal is making when consumers have complained about loss of functionality critical to them, instead reframing the issue as one of user preference rather than necessity: "we understand that not all changes will resonate with every user"<ref name="report" /> | ||
The effect of the way MyFitnessPal applied it's update - not tied to an app update process, but quietly loading the new functionality into the app and then unexpectedly activating it from the server side, created a situation where users suddenly and abruptly found themselves unable to use a tool interwoven into their health management, creating stress and impacting user mental health, as well as having practical impact on their ability to manage their health.<ref name="report"/> | The effect of the way MyFitnessPal applied it's update - not tied to an app update process, but quietly loading the new functionality into the app and then unexpectedly activating it from the server side, created a situation where users suddenly and abruptly found themselves unable to use a tool interwoven into their health management, creating stress and impacting user mental health, as well as having practical impact on their ability to manage their health.<ref name="report" /> | ||
==Consumer Response== | ==Consumer Response== | ||
During the test phase, users expressed frustration that their feedback was being ignored, with one user asking, "Why go ahead with this change when you've had quite literally no positive feedback so far?"<ref name="forum-announcement-test"/> Another noted that the company had attempted a similar unpopular redesign in the past and had to revert it, asking, "Did they not read the forum from the last time they tried to change it and had to change it back because it was so bad??!!"<ref name="forum-announcement-test"/> | During the test phase, users expressed frustration that their feedback was being ignored, with one user asking, "Why go ahead with this change when you've had quite literally no positive feedback so far?"<ref name="forum-announcement-test" /> Another noted that the company had attempted a similar unpopular redesign in the past and had to revert it, asking, "Did they not read the forum from the last time they tried to change it and had to change it back because it was so bad??!!"<ref name="forum-announcement-test" /> | ||
Following the mandatory rollout, the consumer backlash intensified on social media platforms. Many users, some of whom have used the app for several years, feel that critical functionality was removed without warning, disrupting their health management routines. The company's response has been described by some as "gaslighting," as support channels allegedly deflected criticism by creating support tickets that go unresolved.<ref name="report">{{cite web |title=User Report on MyFitnessPal Update | url=https://mdbin.pages.dev/rexsqb | | Following the mandatory rollout, the consumer backlash intensified on social media platforms. Many users, some of whom have used the app for several years, feel that critical functionality was removed without warning, disrupting their health management routines. The company's response has been described by some as "gaslighting," as support channels allegedly deflected criticism by creating support tickets that go unresolved.<ref name="report">{{cite web |date=2025-11-03 |title=User Report on MyFitnessPal Update |url=https://mdbin.pages.dev/rexsqb |url-status=live |archive-url=https://web.archive.org/web/20260405223908/https://mdbin.pages.dev/rexsqb |archive-date=5 Apr 2026 |access-date=2025-11-03 |website=MdBin}}</ref> | ||
Users drew parallels between the MyFitnessPal update and other controversial software rollouts, such as a recent botched update by Sonos that also resulted in a significant loss of functionality for its users.<ref name="reddit-sonos">{{cite web |title=Just like the Sonos update: everything's broken now |url=https://www.reddit.com/r/Myfitnesspal/comments/1o6ps97/just_like_the_sonos_update_everythings_broken_now/ | | Users drew parallels between the MyFitnessPal update and other controversial software rollouts, such as a recent botched update by Sonos that also resulted in a significant loss of functionality for its users.<ref name="reddit-sonos">{{cite web |date=2025-10-14 |title=Just like the Sonos update: everything's broken now |url=https://www.reddit.com/r/Myfitnesspal/comments/1o6ps97/just_like_the_sonos_update_everythings_broken_now/ |url-status=live |archive-url=https://web.archive.org/web/20260405225410/https://old.reddit.com/r/Myfitnesspal/comments/1o6ps97/just_like_the_sonos_update_everythings_broken_now/ |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=Reddit}}</ref> | ||
Users on the company's official subreddit challenged the claim that the update was a "long standing feature request," with one asking, "Who, exactly, asked for all these changes?"<ref name="reddit-announcement-rollout"/> Another user criticized the decision to release an incomplete product: "If features that people use aren't ready for your upgrade, then the upgrade isn't ready."<ref name="reddit-announcement-rollout"/> | Users on the company's official subreddit challenged the claim that the update was a "long standing feature request," with one asking, "Who, exactly, asked for all these changes?"<ref name="reddit-announcement-rollout" /> Another user criticized the decision to release an incomplete product: "If features that people use aren't ready for your upgrade, then the upgrade isn't ready."<ref name="reddit-announcement-rollout" /> | ||
One commenter stated, "MyFitnessPal needs to literally revert to the old build before all this new crap happened. Exactly zero people asked for any of this."<ref name="reddit-revert-build">{{cite web |title=Chronometer is… |url=https://www.reddit.com/r/Myfitnesspal/comments/1oeddh7/chronometer_is/nl3ld4g/ | | One commenter stated, "MyFitnessPal needs to literally revert to the old build before all this new crap happened. Exactly zero people asked for any of this."<ref name="reddit-revert-build">{{cite web |date=2025-10-22 |title=Chronometer is… |url=https://www.reddit.com/r/Myfitnesspal/comments/1oeddh7/chronometer_is/nl3ld4g/ |url-status=live |archive-url=https://ghostarchive.org/archive/bK5iN |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=Reddit}}</ref> | ||
The update's negative reputation was so widespread that users who had not yet received it posted screenshots of the old interface, asking if they had the "version everyone hates." Other users would confirm they were still on the old version and warn them not to update, with one commenting, "I wish I could go back."<ref name="reddit-version-hate">{{cite web |title=Is this the version everyone hates? |url=https://www.reddit.com/r/Myfitnesspal/comments/1occygz/is_this_the_version_everyone_hates/ | | The update's negative reputation was so widespread that users who had not yet received it posted screenshots of the old interface, asking if they had the "version everyone hates." Other users would confirm they were still on the old version and warn them not to update, with one commenting, "I wish I could go back."<ref name="reddit-version-hate">{{cite web |date=2025-10-21 |title=Is this the version everyone hates? |url=https://www.reddit.com/r/Myfitnesspal/comments/1occygz/is_this_the_version_everyone_hates/ |url-status=live |archive-url=https://ghostarchive.org/archive/1wVNx |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=Reddit}}</ref> | ||
A user with a 13-year history with the app stated, "MFP used to be so engaging and inspiring when I started... It feels so empty and broken."<ref name="reddit-13-years">{{cite web |title=Deleted my account |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7oo09/deleted_my_account/njq5t47/ | | A user with a 13-year history with the app stated, "MFP used to be so engaging and inspiring when I started... It feels so empty and broken."<ref name="reddit-13-years">{{cite web |date=2025-10-16 |title=Deleted my account |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7oo09/deleted_my_account/njq5t47/ |url-status=live |archive-url=https://ghostarchive.org/archive/nQrw3 |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=Reddit}}</ref> | ||
A long-time user of 15 years said, "I have used this app for 15 years and I'm seriously contemplating switching to something else."<ref name="reddit-hate-it">{{cite web |title=I hate it |url=https://www.reddit.com/r/Myfitnesspal/comments/1o6q3qx/i_hate_it/njitt8b/ | | A long-time user of 15 years said, "I have used this app for 15 years and I'm seriously contemplating switching to something else."<ref name="reddit-hate-it">{{cite web |date=2025-10-14 |title=I hate it |url=https://www.reddit.com/r/Myfitnesspal/comments/1o6q3qx/i_hate_it/njitt8b/ |url-status=dead |archive-url=https://ghostarchive.org/archive/qVLgp |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=Reddit}}</ref> | ||
Another user with a 14-year history with the app announced they were also leaving.<ref name="reddit-14-years">{{cite web |title=Deleted my account |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7oo09/deleted_my_account/nk4eox2/ | | Another user with a 14-year history with the app announced they were also leaving.<ref name="reddit-14-years">{{cite web |date=2025-10-18 |title=Deleted my account |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7oo09/deleted_my_account/nk4eox2/ |url-status=live |archive-url=https://ghostarchive.org/archive/DDFyx |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=Reddit}}</ref> | ||
One long-term user of 15 years noted that "simple tasks like copying and pasting" and "viewing all meals" were now problematic, and that the graph on the home screen was gone.<ref name="reddit-goodbye">{{cite web |title=Goodbye myfitness Pal |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7haul/goodbye_myfitness_pal/ | | One long-term user of 15 years noted that "simple tasks like copying and pasting" and "viewing all meals" were now problematic, and that the graph on the home screen was gone.<ref name="reddit-goodbye">{{cite web |date=2025-10-15 |title=Goodbye myfitness Pal |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7haul/goodbye_myfitness_pal/ |url-status=live |archive-url=https://ghostarchive.org/archive/SgCK6 |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=Reddit}}</ref> | ||
Another user echoed this, stating, "The new UI is awful. I cannot copy meals from previous days. I have having to click on a day of the week or (worse) if it is a Sunday, click to get to the previous week and then click again. I am now forever clicking on this new UI."<ref name="reddit-awful-ui">{{cite web |title=Introducing the Brand New "Today" Tab! |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7l6iz/introducing_the_brand_new_today_tab/nkbk8wk/ | | Another user echoed this, stating, "The new UI is awful. I cannot copy meals from previous days. I have having to click on a day of the week or (worse) if it is a Sunday, click to get to the previous week and then click again. I am now forever clicking on this new UI."<ref name="reddit-awful-ui">{{cite web |date=2025-10-19 |title=Introducing the Brand New "Today" Tab! |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7l6iz/introducing_the_brand_new_today_tab/nkbk8wk/ |url-status=live |archive-url=https://ghostarchive.org/archive/enbct |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=Reddit}}</ref> | ||
Another user described the experience as "Practically unusable. Just took me the same amount of time to enter my lunch as it did to eat it and i eat the same thing every day."<ref name="reddit-unusable">{{cite web |title=I hate it |url=https://www.reddit.com/r/Myfitnesspal/comments/1o6q3qx/i_hate_it/njigtr9/ | | Another user described the experience as "Practically unusable. Just took me the same amount of time to enter my lunch as it did to eat it and i eat the same thing every day."<ref name="reddit-unusable">{{cite web |date=2025-10-14 |title=I hate it |url=https://www.reddit.com/r/Myfitnesspal/comments/1o6q3qx/i_hate_it/njigtr9/ |url-status=live |archive-url=https://ghostarchive.org/archive/vu5km |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=Reddit}}</ref> | ||
A consistent complaint was the loss of the "copy meal" feature, which was critical for users who eat similar meals daily. One user stated, "I NEED to be able to copy my meals from one day to another. HOW??? HELP!!!"<ref name="reddit-need-copy">{{cite web |title=Introducing the Brand New "Today" Tab! |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7l6iz/introducing_the_brand_new_today_tab/njprlwm/ | | A consistent complaint was the loss of the "copy meal" feature, which was critical for users who eat similar meals daily. One user stated, "I NEED to be able to copy my meals from one day to another. HOW??? HELP!!!"<ref name="reddit-need-copy">{{cite web |date=2025-10-16 |title=Introducing the Brand New "Today" Tab! |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7l6iz/introducing_the_brand_new_today_tab/njprlwm/ |url-status=live |archive-url=https://ghostarchive.org/archive/C9qmA |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=Reddit}}</ref> Another explained, "I plan my meals for the whole week in advance and make small tweaks based on what’s on that day and now it’s become super hard to be able to do that without the copy feature."<ref name="reddit-plan-meals">{{cite web |date=2025-10-16 |title=New MyFitnessPal layout sucks — can’t copy meals anymore?? |url=https://www.reddit.com/r/Myfitnesspal/comments/1o6ntd5/new_myfitnesspal_layout_sucks_cant_copy_meals/njs36bw/ |url-status=live |archive-url=https://ghostarchive.org/archive/NzMeI |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=Reddit}}</ref> | ||
One user who had just subscribed days before the update compared the new version to running Windows in "Safe Mode" due to its "limited functionality." They noted that the layout "sucks" and that it now takes "multiple clicks to get to one screen."<ref name="reddit-safe-mode">{{cite web |title=New MyFitnessPal layout sucks — can’t copy meals anymore?? |url=https://www.reddit.com/r/Myfitnesspal/comments/1o6ntd5/new_myfitnesspal_layout_sucks_cant_copy_meals/njht7es/ | | One user who had just subscribed days before the update compared the new version to running Windows in "Safe Mode" due to its "limited functionality." They noted that the layout "sucks" and that it now takes "multiple clicks to get to one screen."<ref name="reddit-safe-mode">{{cite web |date=2025-10-14 |title=New MyFitnessPal layout sucks — can’t copy meals anymore?? |url=https://www.reddit.com/r/Myfitnesspal/comments/1o6ntd5/new_myfitnesspal_layout_sucks_cant_copy_meals/njht7es/ |url-status=live |archive-url=https://ghostarchive.org/archive/Xio3N |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=Reddit}}</ref> | ||
Due to the perceived decline in usability and the company's refusal to roll back the update, users began actively seeking and recommending alternative food tracking applications. One user, after receiving a refund, noted the end of their "700+ day logging streak" and recommended "Chronometer" as a free alternative.<ref name="reddit-refund"/> Another user, who had used the app for over ten years, announced they were deleting their account and moving to "LoseIt," describing the MyFitnessPal app as an "abusive partner."<ref name="reddit-deleted-account">{{cite web |title=Deleted my account |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7oo09/deleted_my_account/ | | Due to the perceived decline in usability and the company's refusal to roll back the update, users began actively seeking and recommending alternative food tracking applications. One user, after receiving a refund, noted the end of their "700+ day logging streak" and recommended "Chronometer" as a free alternative.<ref name="reddit-refund" /> Another user, who had used the app for over ten years, announced they were deleting their account and moving to "LoseIt," describing the MyFitnessPal app as an "abusive partner."<ref name="reddit-deleted-account">{{cite web |date=2025-10-16 |title=Deleted my account |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7oo09/deleted_my_account/ |url-status=live |archive-url=https://ghostarchive.org/archive/ghe1M |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=Reddit}}</ref> Another user who switched to LoseIt commented that it had a "MUCH better interface and half the cost."<ref name="reddit-loseit-better">{{cite web |date=2025-10-30 |title=Left for LoseIt |url=https://www.reddit.com/r/Myfitnesspal/comments/1ok1bfd/left_for_loseit/ |url-status=live |archive-url=https://ghostarchive.org/archive/Wn6SK |archive-date=5 Apr 2026 |access-date=2025-11-05 |website=Reddit}}</ref> | ||
==References== | ==References== | ||