Consumer Rights Wiki

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Improved writing of the article and edited Consumer-impact summary to follow the template. Converted links of the bottom under the "zoom data collection" section of the article to the reference template and moved to the "Forced arbitration and voice collection" section.
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|ArticleType=Product
|ArticleType=Product
|Category=Server, Laptop
|Category=Server, Laptop
|Logo=Zoom-social-img-2692218208.jpg
|Logo=Zoom social.jpg
|Website=https://www.zoom.com/
|Website=https://www.zoom.com/
|Description=video call software
|Description=video call software
}}
}}
<!-- will delete and edit out with product later, just moving it.  -->


Developed by [[wikipedia:Zoom_Communications|'''Zoom Communications''']], [[wikipedia:Zoom_(software)|Zoom workplace]] or commonly referred as Zoom, is a video calling platform allowing that can be downloaded on devices and be used for free, but with certain limitations. up to 100 participants in a 40 minute limit time frame. The products contain subscriptions with varying types of plans, with the '''rooms plan allowing''' for 1,000 participants at a time for a limit of 30 hours.
Developed by '''[[Zoom Communications]]''', {{Wplink|Zoom_(software)|Zoom workplace}} or commonly referred as Zoom, is a video calling platform allowing that can be downloaded on devices and be used for free, but with certain limitations. It is a software commonly used in enterprise and educational workplaces.


==Consumer-impact summary==
==Consumer impact summary==
{{Incomplete section}}
*'''User freedom:''' The user must accept the terms of service and [[Forced arbitration]] in order to use the product.


===User Freedom===
*'''User privacy:''' Security vulnerabilities and privacy concerns have been raised due to the amount of data the software collects from its users.{{Citation needed}} In August 2023, Zoom modified their terms of service, mentioning they will be able to process and use data from the calls to train AI or for other purposes.<ref>{{Cite web |last=Isaksen-Loxton |first=Duncan |date=7 Aug 2023 |title=The Privacy Implications of Zoom’s New Terms of Service Are Scary |url=https://sixfive.io/the-privacy-implications-of-zooms-new-terms-of-service-are-scary/ |url-status=live |archive-url=https://archive.is/k8CgC |archive-date=2026-02-24 |access-date=24 Feb 2026 |website=SixFive}}</ref>
The user must accept the terms of service and [[Forced Arbitration]] in order to use the product
===User Privacy===
Security vulnerabilities and privacy concerns have raised due to the amount of data the software collects from its users. {{Citation needed}} In August 2023, Zoom modified their terms of service, mentioning they will be able to process and use data from the calls to train AI or for other purposes. <ref>{{Cite web |last=Isaksen-Loxton |first=Duncan |date=7 Aug 2023 |title=The Privacy Implications of Zoom’s New Terms of Service Are Scary |url=https://sixfive.io/the-privacy-implications-of-zooms-new-terms-of-service-are-scary/ |url-status=live |archive-url=https://archive.is/k8CgC |archive-date=2026-02-24 |access-date=24 Feb 2026 |website=SixFive}}</ref>
===Business Model===
===Market Control===


*'''Business model:''' The free version of the software allows users to do calls that can have up to 100 participants, with a max time of 40 minutes. The product contains subscriptions with various types of plans, with the '''rooms plan allowing''' up to 1,000 participants with a maximum time of 30 hours.
*'''Market control:'''


==Incidents==
==Incidents==
This is a list of all consumer-protection incidents related to this product. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]].
This is a list of all consumer-protection incidents related to this product. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]].


===Deal with Google and Facebook===
===Data breach (''2020'')===
Short summary of the incident (could be the same as the summary preceding the article).
In April 2020, over 500,000 consumer's accounts were intercepted due to credential stuffing--a method involving using credentials from previous data breaches to test them on accounts-- that resulted in customers email addresses, passwords, meeting URLs, and Hostkeys being intercepted and sold to the dark web. In response, Zoom issued an 90 day plan to address privacy and security issues. <ref>{{Cite web |last=Burgess |first=Monica |date=2025-10-31 |title=Zoom Data Breach |url=https://www.huntress.com/threat-library/data-breach/zoom-data-breach |url-status=live |access-date=2026-02-23 |website=Huntress |archive-url=http://web.archive.org/web/20251211090037/https://www.huntress.com/threat-library/data-breach/zoom-data-breach |archive-date=11 Dec 2025}}</ref>
 
 
===Forced Arbitration and Voice Data Collection<!-- create own article soon  -->===
[[File:Zoom force arbitration agreement.png|alt=Article in the EULA that shows forced arbitration|thumb|Forced Arbitration Agreement]]
{{Main| Zoom changes Terms of Service for data collection and forces arbitration}}
On April 1, 2023, Zoom sent an email to all users that they have updated their terms of service, forcing users into [[forced arbitration]], taking effect one day prior on May 31. <ref>{{Cite web |last=McFarland |first=Jen |date=8 Aug 2023 |title=Zoom's AI Update: Incredibly Intrusive Changes & What It Means for Small Businesses |url=https://www.womenconquerbiz.com/zooms-ai-update/ |url-status=live |access-date=24 Feb 2026 |website=Women Conquer Business}}</ref> The user is able to send an opt-out request in a period of 30 days since April 2023 or since the day the account was created. <ref>{{Cite web |date=2025-06-17 |title=Zoom's Terms of Service update notifications |url=https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057985 |url-status=live |access-date=2026-02-23 |website=Zoom}}</ref><blockquote>27.11 Opt-Out. You may reject this Arbitration Agreement and opt out of arbitration by '''sending an email to [email protected]''' within (i) thirty (30) calendar days of April 1, 2023 if you are an existing user, or (ii) thirty (30) calendar days of the date you created your account if you are a new user. Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals. '''Your notice to opt-out must include your first and last name, address, the email address associated with your Zoom account, and an unequivocal statement that you decline this Arbitration Agreement.''' If you do decide to opt out, that opt out will apply to this Arbitration Agreement and all previous versions thereof, and neither party will have the right to compel the other to arbitrate any Dispute. However, all other parts of this Arbitration Agreement will continue to apply to you, and opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may enter into in the future with us.<ref>{{Cite web |date=2023-04-01 |title=Opt out of the arbitration agreement in Zoom’s Terms of Service now |url=https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ |url-status=live |access-date=2026-02-23 |website=Frederick's Timelog}}</ref></blockquote>
[[File:Zoom-TOS-update-prompt.png|thumb|Term Of Service Prompt ]]
Later on, Zoom changes their agreement to allow National Arbitration & Mediation (NAM) to decide for cases, and requiring users to send opt-out request on their behalf.<blockquote>Your opt-out notice must be individualized and must be sent from the email address associated with your individual Zoom account. An opt-out notice that purports to opt out multiple parties will be invalid as to all such parties. No individual (or their agent or representative) may effectuate an opt out on behalf of other individuals.<ref>{{Cite web |date=2023-04-11 |title=ZOOM TERMS OF SERVICE |url=https://www.zoom.com/en/trust/terms/ |url-status=live |access-date=2026-02-23 |website=Zoom}}</ref></blockquote>
 
<ref>{{Cite web |last=Hashim |first=Smita |date=2023-08-07 |title=How Zoom’s terms of service and practices apply to AI features |url=https://web.archive.org/web/20231221131911/https://www.zoom.com/en/blog/zooms-term-service-ai/ |url-status=live |access-date=2026-02-23 |website=Zoom Blog}}</ref> <ref>{{Cite web |author= Cyber Management Alliance |date=12 Aug 2023 |title=Zoom's New Privacy Terms & What They Mean For You |url=https://www.cm-alliance.com/cybersecurity-blog/zooms-new-privacy-terms-what-they-mean-for-you |url-status=live |access-date=24 Feb 2026 |website=Cyber Management Alliance}}</ref><ref>{{Cite web |last=Hashmin |first=Smita |date=7 Aug 2023 |title=How Zoom’s terms of service and practices apply to AI features |url=https://web.archive.org/web/20231221131911/https://www.zoom.com/en/blog/zooms-term-service-ai/ |access-date=24 Feb 2026 |website=Zoom Blog (Archived)}}</ref>


===Deal with Google and Facebook (''2020—2021'')===
On November 9, 2020, the [[Federal Trade Commission]] filed a complaint against Zoom for misleading claims about their end-to-end encryption and giving users data — regardless of free or paid accounts — to Google and Facebook. Zoom agreed to an $85 million settlement<ref>{{Cite web |last=Whelan |first=Lisa |date=2021-08-12 |title=Why you should care about Zoom’s $85m privacy lawsuit |url=https://proton.me/blog/zoom-85-million-settlement |url-status=live |access-date=2026-02-24 |website=Proton}}</ref> on January 19,2021,  that resulted in $15 or $25 towards every user and improving its security and privacy disclosure practices. <ref>{{Cite web |last=B |first=Urian |date=2021-08-04 |title=Zoom Lied about 'End-to-End encryption' and Gave User Data to Facebook and Google Without Consent {{!}} $85 Million Settlement |url=https://www.techtimes.com/articles/263721/20210804/zoom-lied-about-end-to-end-encryption-and-gave-user-data-to-facebook-and-google-without-consent-85-million-settlement.htm |url-status=live |access-date=2026-02-24 |website=TechTimes}}</ref><ref>{{Cite web |last=Brodkin |first=Jon |date=2021-08-02 |title=Zoom to pay $85M for lying about encryption and sending data to Facebook and Google |url=https://arstechnica.com/tech-policy/2021/08/zoom-to-pay-85m-for-lying-about-encryption-and-sending-data-to-facebook-and-google/ |url-status=live |access-date=2026-02-24 |website=Arstechnica}}</ref>


=== Zooming incident ===
===Forced arbitration and voice data collection (''2023'')===
{{Main|Zoom changed Terms of Service for Data Collection and Force Arbitration}}


On May 31, 2023, Zoom updated their terms of service, requiring users to go into force arbitration and data collection for artificial intelligence purposes, giving users a 30 day period since April 1, 2023 or account creation date. The company received a wave of backlash after fears of a lack of possibility to opt-out artificial intelligence training collection, Zoom changed their terms a few days later that requires consent to data-collection.<ref>{{Cite web |last=McFarland |first=Jen |date=8 Aug 2023 |title=Zoom's AI Update: Incredibly Intrusive Changes & What It Means for Small Businesses |url=https://www.womenconquerbiz.com/zooms-ai-update/ |url-status=live |archive-url=http://web.archive.org/web/20250915061219/https://www.womenconquerbiz.com/zooms-ai-update/ |archive-date=15 Sep 2025 |access-date=24 Feb 2026 |website=Women Conquer Business}}</ref><ref>{{Cite web |date=2023-04-01 |title=Opt out of the arbitration agreement in Zoom’s Terms of Service now |url=https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ |url-status=live |archive-url=https://web.archive.org/web/20260224115833/https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/ |archive-date=24 Feb 2026 |access-date=2026-02-23 |website=Frederick's Timelog}}</ref>


=== Data Breach ===
https://web.archive.org/web/20231221131911/https://www.zoom.com/en/blog/zooms-term-service-ai/
https://www.frederickding.com/posts/2023/04/opt-out-of-the-arbitration-agreement-in-zooms-terms-of-service-now-0111418/
https://www.fisherphillips.com/en/news-insights/recent-california-court-decision-is-a-reminder-to-review-your-online-service-arbitration-agreements.html
https://www.huntress.com/threat-library/data-breach/zoom-data-breach
https://www.reco.ai/hub/zoom-privacy-issues
https://www.nbcnews.com/tech/innovation/zoom-ai-privacy-tos-terms-of-service-data-rcna98665
==See also==
==See also==
{{Ph-C-SA}}
{{Ph-C-SA}}
==References==
==References==
{{reflist}}
{{Reflist}}


[[Category:{{PAGENAME}}]]
[[Category:{{PAGENAME}}]]
[[Category:Products]]
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