HP Printers locking functionality behind ink availability: Difference between revisions
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==HP's official support response== | ==HP's official support response== | ||
In the now-archived official HP support forums<ref>[[:File:Scanning without a working ink cartridge - HP Support Community - 6777739.pdf]]</ref>, users were trying to scan documents; but they had low or damaged ink cartridges. HP's official representatives consistently confirmed that their printers are intentionally designed to prevent scanning when ink is low or missing. | In the now-archived official HP support forums<ref>[[:File:Scanning without a working ink cartridge - HP Support Community - 6777739.pdf]] ([https://web.archive.org/web/20260405145804if_/https://consumerrights.wiki/images/5/5e/Scanning_without_a_working_ink_cartridge_-_HP_Support_Community_-_6777739.pdf Archived])</ref>, users were trying to scan documents; but they had low or damaged ink cartridges. HP's official representatives consistently confirmed that their printers are intentionally designed to prevent scanning when ink is low or missing. | ||
When users asked how to bypass error messages to perform scanning functions that technically do not require ink, HP support agents responded with statements such as: | When users asked how to bypass error messages to perform scanning functions that technically do not require ink, HP support agents responded with statements such as: | ||
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==Consumer response== | ==Consumer response== | ||
Consumers state that not only the ink levels are required, but that there are other practices regarding the ink levels.<ref>{{Cite web |title=HP and anti-consumer practices just found this in one of the YouTube comment sections, this is outrageous. |url=https://www.reddit.com/r/printers/comments/1bd4ho3/hp_and_anticonsumer_practices_just_found_this_in/ |url-status=live |access-date=27 Mar 2025 |website=[[Reddit]]}}</ref> These range from cartridge [[DRM]] to ink sensors which are too sensitive, meaning they report empty ink too early with still ink present, causing waste with serious environmental concerns and additional consumer cost. | Consumers state that not only the ink levels are required, but that there are other practices regarding the ink levels.<ref>{{Cite web |title=HP and anti-consumer practices just found this in one of the YouTube comment sections, this is outrageous. |url=https://www.reddit.com/r/printers/comments/1bd4ho3/hp_and_anticonsumer_practices_just_found_this_in/ |url-status=live |archive-url=https://web.archive.org/web/20260405145820/https://old.reddit.com/r/printers/comments/1bd4ho3/hp_and_anticonsumer_practices_just_found_this_in/ |archive-date=2026-04-05 |access-date=27 Mar 2025 |website=[[Reddit]]}}</ref> These range from cartridge [[DRM]] to ink sensors which are too sensitive, meaning they report empty ink too early with still ink present, causing waste with serious environmental concerns and additional consumer cost. | ||
==References== | ==References== | ||