7-Eleven

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7-Eleven

Basic information
Founded	15 May 1927
Legal Structure	Public subsidiary
Industry	Retail
Also known as
Official website	https://www.7-eleven.com/

7-Eleven is an American retailer store that is an subsidiary of Seven eleven Japan that is owned by Seven & I Holdings. Founded in 1927 by Joe C. Thompson, originally known as Southland Ice Company, operated ice houses in Dallas Texas until it became an subsidiary of Southland Corporation. As a result of new ownership, all the retailers were named to Tote'm Stores, until renamed to 7-eleven in 1947 to reflect their new hours at 7am - 11 pm.

Consumer-impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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• False Advertising
• Privacy Violations
• Security Vulnerabilities
• Overcharging Customers
• Gaining Monopoly over local stores

Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the 7-Eleven category.

7-Eleven Fuel App Security Breach in Australia and Japan

Main article: link to the main CR Wiki article

On July 2, 2019, an customer contacted the company about unauthorized charges, resulting in an investigation

Response to Denmark Attack on Twitter

that discovered hackers gaining access to some accounts, affecting 900 customers and resulting in more than $500,000 lost in fraudulent purchases. The company issued an apology for the incident and stated that customers will be compensated for the incident, eventually leading to the creation of the customer support emergency number to help those affected. Two Chinese men were arrested in connection with this incident.

On October 25, 2019, an customer from Australia reported the breach when he was able to access other customers personal information. In response, 7-Eleven temporary shut down the app, describing it as "an maintenance issue", and opening the app at 5:30 pm. It is unclear how many customer's were affected, however the hacker was never found.

7-Eleven Denmark Ransomware attack

On August 8, 2022, 7-Eleven disclosed that around 175 stores checkout and payment systems were hacked, resulting in closure of 175 stores. The company initially responded by calling it an hacker attack, however on August 10, the company later backtracked and confirmed the attack was ransomware, and on the same day, opened 110 of the original stores affected. It's not disclosed if any consumers were affected, or if any affiliated hacker groups were caught.

7-Eleven Fuel Pump Problem

In 2008, the Office of Fair Trading conducted an investigation in an 7-Eleven store from Australia that concluded in numerous items being overcharged. A year later, the Office of Fair Trading found that the original items were still overpriced, resulting in 7-Eleven receiving a fine of $4000.

In 2018, it was reported that 7-Eleven was charging customers while the gas nozzle was not being used. When one customer reported this to the store clerk, the clerk responded with," there was nothing that can be done". After news of this incident gain traction with videos and news outlets reporting on the situation, 7-Eleven responded by shutting down the pumps and repairing it immediately, however it's unknown if customers were ever refunded.

On October 3, 2022, several people reported after paying for gas at 7-Eleven, the customers ended up with water in their tanks. The company responded by saying," "We received reports of tainted gas at 20955 Davenport Dr. in Sterling, VA and are currently investigating this matter further. Customers who believe their car was impacted may call 1-800-255-0711." Customers who reached out to the phone number experience slow responses.

A customer named Bradly had a comment about the situation, saying, "I would love for them to respond and compensate me for everything I've had to pay for so far."

Another was a customer was Garret, which he responded with," I'm not getting any feedback from 7-Eleven. I'm not getting any feedback from the insurance. What do you do?"

It is unclear whether the customers gotten refunded.

On December 2025, a software glitch caused around 200 customers to pay for gas at 100 times the value, with one instance being up to $4000. Originally, store clerks refused to assist customers until numerous complaints and threats for law enforcement did 7-Eleven started refunding customer, with one instances giving a customer $500 bonus. 7-Eleven responded in a public statement saying;

"Full refunds, including fees, and an additional $500 are being issued to customers whose transactions are confirmed to have been affected. Anyone who believes they were affected and hasn't heard from us should call 1-800-255-0711 so we can verify their information and transaction"

Lawsuits

Controversy	Date	Description	Result
7-Eleven Collected Facial Imagery of customers in Australia	2020	In June 2020, 7-Eleven introduced an survey called feedback kiosks that customers voluntary participate in a survey about their experience. Conducted on tablets, it collected facial images of customers without their consent.	7-Eleven was ordered to cease this practice and destroy any collected data.
False advertising on JUUL e-cigarettes.	2021	7-Eleven was sued for false advertising of the product, JUUL e-cigarettes, for alleging that it was a safer alternative to traditional cigarettes, which prior to 2018, claimed that it contained no nicotine.	The lawsuit was settled, with 7-Eleven paying $1.2 million and having the company implement a monitoring program.
7-Eleven False Advertising on Onion Chips	2021	A class action lawsuit alleges 7-Eleven is misleading customers with their product “Yumions” as an “crunchy onion snack”, while only containing small amounts of onions.	The case is still ongoing
7-Eleven Collected Biometric Data of customers in Illinois	2022	7-Eleven used surveillance system from Clickit to collect biometric data from customers without their knowledge, violating the Illinois Biometric Information Privacy Act.	The case was dismissed without prejudice by the plaintiff, however the reason or behind remains unknown.
7-Eleven false advertising Wellness Tonic as better alternative to alcohol	2023	7-Eleven and the manufacturer, Botanic Tonics, advertised Feel Free Wellness Tonics, as a safe, sober, and healthy alternative to alcohol despite containing kratom, an addictive opioid.	The case reached a settlement of $8,750,000, requiring 7-Eleven to add kratom warnings on product labels and advertisements.
7-Eleven acquiring an fuel outlet without prior notice	2023	7-Eleven violated an 2018 FTC consent order that prohibited acquiring fuel outlets in certain local markets without first notifying Federal Trade Commission to avoid harming competition and increasing fuel prices. 7-Eleven could've faced a maximum penalty of over $77 million.	The case was settled, with 7-Eleven paying $4.5 million on December 8, 2025.

See also

• QuikTrip
• Kwik Trip
• Chevron
• Shell