Ngenic: Difference between revisions
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|Founded=2010 | |Founded=2010 | ||
|Industry=Energy technology,Smart home,IoT | |Industry=Energy technology,Smart home,IoT | ||
|CompanyAlias=Ngenic AB,Ngenic Energi AB,NGENIC | |CompanyAlias=Ngenic AB,Ngenic Energi AB,NGENIC | ||
|Type=Private | |Type=Private | ||
|Website=https://ngenic.se/ | |Website=https://ngenic.se/ | ||
|Description=Smart thermostat maker that went bankrupt in 2025; new owners forced all customers onto subscriptions including "lifetime" purchasers | |Description=Smart thermostat maker that went bankrupt in 2025; new owners forced all customers onto subscriptions including "lifetime" purchasers | ||
}} | |Logo=Ngenic Logo.webp}} | ||
'''Ngenic''' is a Swedish energy technology company founded in 2010 and headquartered in Uppsala.<ref name="about">{{Cite web |url=https://ngenic.se/en/about-ngenic/ |title=About Ngenic |publisher=Ngenic |access-date=2026-03-26}}</ref> The company develops smart heating products, including the Ngenic Tune thermostat, which optimizes residential heating systems using cloud-based algorithms and real-time electricity spot pricing.<ref name="tune">{{Cite web |url=https://ngenic.se/en/tune/ |title=Ngenic Tune - smart thermostat |publisher=Ngenic |access-date=2026-03-26}}</ref> | '''Ngenic''' is a Swedish energy technology company founded in 2010 and headquartered in Uppsala.<ref name="about">{{Cite web |url=https://ngenic.se/en/about-ngenic/ |title=About Ngenic |publisher=Ngenic |access-date=2026-03-26}}</ref> The company develops smart heating products, including the Ngenic Tune thermostat, which optimizes residential heating systems using cloud-based algorithms and real-time electricity spot pricing.<ref name="tune">{{Cite web |url=https://ngenic.se/en/tune/ |title=Ngenic Tune - smart thermostat |publisher=Ngenic |access-date=2026-03-26}}</ref> | ||
The original company, Ngenic AB (publ), was publicly traded on the Spotlight Stock Market. It went bankrupt on 28 April 2025 after failing to sustain a business model that provided ongoing cloud services funded by one-time hardware sales.<ref name="bankruptcy">{{Cite web |url=https://ipo.se/tingsratten-i-uppsala-beslutar-om-att-forsatta-ngenic-ab-publ-i-konkurs/ |title=Tingsrätten i Uppsala beslutar om att försätta Ngenic AB (publ) i konkurs |publisher=IPO.se |date=2025-04-28 |language=sv |access-date=2026-03-26}}</ref><ref name="energinyheter">{{Cite web |url=https://www.energinyheter.se/20250428/33135/ngenic-ab-har-gatt-i-konkurs |title=Ngenic AB har gått i konkurs |publisher=ENERGInyheter.se |date=2025-04-28 |language=sv |access-date=2026-03-26}}</ref> Its assets were acquired by the family-owned Aurorakoncernen, which operates through Ngenic Energi AB (org.nr 556369-7977).<ref name="acquisition">{{Cite web |url=https://ngenic.se/ny-agare-av-ngenic/ |title=Ny ägare av Ngenic |publisher=Ngenic |date=2025-05-14 |language=sv |access-date=2026-03-26 |archive-url=http://web.archive.org/web/20260115115052/https://ngenic.se/ny-agare-av-ngenic/ |archive-date=2026-01-15}}</ref><ref name="allabolag">{{Cite web |url=https://www.allabolag.se/foretag/ngenic-energi-ab/uppsala/finansbolag-finansiella-tj%C3%A4nster/2K0HCU1I5YE9Q |title=Ngenic Energi AB - Org.nr 556369-7977 |publisher=Allabolag.se |language=sv |access-date=2026-03-26}}</ref> | The original company, Ngenic AB (publ), was publicly traded on the Spotlight Stock Market. It went bankrupt on 28 April 2025 after failing to sustain a business model that provided ongoing cloud services funded by one-time hardware sales.<ref name="bankruptcy">{{Cite web |url=https://ipo.se/tingsratten-i-uppsala-beslutar-om-att-forsatta-ngenic-ab-publ-i-konkurs/ |title=Tingsrätten i Uppsala beslutar om att försätta Ngenic AB (publ) i konkurs |publisher=IPO.se |date=2025-04-28 |language=sv |access-date=2026-03-26}}</ref><ref name="energinyheter">{{Cite web |url=https://www.energinyheter.se/20250428/33135/ngenic-ab-har-gatt-i-konkurs |title=Ngenic AB har gått i konkurs |publisher=ENERGInyheter.se |date=2025-04-28 |language=sv |access-date=2026-03-26}}</ref> Its assets were acquired by the family-owned Aurorakoncernen, which operates through Ngenic Energi AB (org.nr 556369-7977).<ref name="acquisition">{{Cite web |url=https://ngenic.se/ny-agare-av-ngenic/ |title=Ny ägare av Ngenic |publisher=Ngenic |date=2025-05-14 |language=sv |access-date=2026-03-26 |archive-url=http://web.archive.org/web/20260115115052/https://ngenic.se/ny-agare-av-ngenic/ |archive-date=2026-01-15}}</ref><ref name="allabolag">{{Cite web |url=https://www.allabolag.se/foretag/ngenic-energi-ab/uppsala/finansbolag-finansiella-tj%C3%A4nster/2K0HCU1I5YE9Q |title=Ngenic Energi AB - Org.nr 556369-7977 |publisher=Allabolag.se |language=sv |access-date=2026-03-26}}</ref> | ||
== Consumer-impact summary == | ==Consumer-impact summary== | ||
* After the 2025 bankruptcy and acquisition, Ngenic Energi AB imposed mandatory monthly subscriptions (49-79 SEK/month) on all customers, including those who had paid a one-time "lifetime" price of 5,395 SEK for perpetual service.<ref name="faq">{{Cite web |url=https://support.ngenic.se/article/202-vanliga-fragor-om-inforandet-av-abonnemang |title=Vanliga frågor om införandet av abonnemang |publisher=Ngenic Support |date=2025-07-04 |language=sv |access-date=2026-03-26 |archive-url=http://web.archive.org/web/20250719221149/https://support.ngenic.se/article/202-vanliga-fragor-om-inforandet-av-abonnemang |archive-date=2025-07-19}}</ref> | *After the 2025 bankruptcy and acquisition, Ngenic Energi AB imposed mandatory monthly subscriptions (49-79 SEK/month) on all customers, including those who had paid a one-time "lifetime" price of 5,395 SEK for perpetual service.<ref name="faq">{{Cite web |url=https://support.ngenic.se/article/202-vanliga-fragor-om-inforandet-av-abonnemang |title=Vanliga frågor om införandet av abonnemang |publisher=Ngenic Support |date=2025-07-04 |language=sv |access-date=2026-03-26 |archive-url=http://web.archive.org/web/20250719221149/https://support.ngenic.se/article/202-vanliga-fragor-om-inforandet-av-abonnemang |archive-date=2025-07-19}}</ref> | ||
* Customers who refuse to subscribe lose all smart heating control. The hardware reverts to a passive temperature display.<ref name="faq-en">{{Cite web |url=https://en.support.ngenic.se/article/201-vanliga-fragor-om-inforandet-av-abonnemang |title=Questions about Subscription |publisher=Ngenic Support |access-date=2026-03-26}}</ref> | *Customers who refuse to subscribe lose all smart heating control. The hardware reverts to a passive temperature display.<ref name="faq-en">{{Cite web |url=https://en.support.ngenic.se/article/201-vanliga-fragor-om-inforandet-av-abonnemang |title=Questions about Subscription |publisher=Ngenic Support |access-date=2026-03-26}}</ref> | ||
* The Ngenic Tune system is entirely cloud-dependent; no meaningful computation occurs in the local hardware, giving the cloud operator complete control over device functionality.<ref name="control">{{Cite web |url=https://en.support.ngenic.se/article/81-how-does-ngenic-tune-control-my-heating-system |title=How does Ngenic Tune control my heating system? |publisher=Ngenic Support |access-date=2026-03-26}}</ref> | *The Ngenic Tune system is entirely cloud-dependent; no meaningful computation occurs in the local hardware, giving the cloud operator complete control over device functionality.<ref name="control">{{Cite web |url=https://en.support.ngenic.se/article/81-how-does-ngenic-tune-control-my-heating-system |title=How does Ngenic Tune control my heating system? |publisher=Ngenic Support |access-date=2026-03-26}}</ref> | ||
* On Trustpilot, the company's rating dropped to 1.5 out of 5 stars, with 91% of reviewers giving one star after the subscription mandate.<ref name="trustpilot">{{Cite web |url=https://se.trustpilot.com/review/ngenic.se |title=Ngenic AB omdömen |publisher=Trustpilot |language=sv |access-date=2026-03-26}}</ref> | *On Trustpilot, the company's rating dropped to 1.5 out of 5 stars, with 91% of reviewers giving one star after the subscription mandate.<ref name="trustpilot">{{Cite web |url=https://se.trustpilot.com/review/ngenic.se |title=Ngenic AB omdömen |publisher=Trustpilot |language=sv |access-date=2026-03-26}}</ref> | ||
== Incidents == | ==Incidents== | ||
=== Forced subscription on | ===Forced subscription on “lifetime” Tune customers (2025)=== | ||
{{Main|Ngenic forces subscription on previously | {{Main|Ngenic forces subscription on previously “lifetime” Tune customers}} | ||
After Ngenic AB went bankrupt in April 2025, the new owners (Aurorakoncernen, operating through Ngenic Energi AB) imposed mandatory monthly subscriptions on all Ngenic Tune customers. Customers who had paid 5,395 SEK for a one-time "lifetime" service were placed in the same position as monthly subscribers. Without a subscription, the devices' smart heating features are disabled.<ref name="faq" /> | After Ngenic AB went bankrupt in April 2025, the new owners (Aurorakoncernen, operating through Ngenic Energi AB) imposed mandatory monthly subscriptions on all Ngenic Tune customers. Customers who had paid 5,395 SEK for a one-time "lifetime" service were placed in the same position as monthly subscribers. Without a subscription, the devices' smart heating features are disabled.<ref name="faq" /> | ||
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== Products == | ==Products== | ||
* [[Ngenic Tune]] (smart thermostat) | *[[Ngenic Tune]] (smart thermostat) | ||
* Ngenic Track (energy meter add-on) | *Ngenic Track (energy meter add-on) | ||
* Tune Highrise (property management heating control) | *Tune Highrise (property management heating control) | ||
* FairShare (individual metering for apartments) | *FairShare (individual metering for apartments) | ||
* Gridtuner (grid load optimization service) | *Gridtuner (grid load optimization service) | ||
== See also == | ==See also== | ||
* [[Wink]] | *[[Wink]] | ||
* [[Futurehome Smarthub mandatory subscription fee]] | *[[Futurehome Smarthub mandatory subscription fee]] | ||
* [[Discontinuation bricking]] | *[[Discontinuation bricking]] | ||
* [[Post-purchase EULA modification]] | *[[Post-purchase EULA modification]] | ||
== References == | ==References== | ||
{{reflist}} | {{reflist}} | ||
[[Category:Ngenic]] | [[Category:Ngenic]] | ||
Latest revision as of 00:01, 23 April 2026
Ngenic
| Basic information | |
|---|---|
| Founded | 2010 |
| Legal Structure | Private |
| Industry | Energy technology,Smart home,IoT |
| Also known as | Ngenic AB,Ngenic Energi AB,NGENIC |
| Official website | https://ngenic.se/ |
Ngenic is a Swedish energy technology company founded in 2010 and headquartered in Uppsala.[1] The company develops smart heating products, including the Ngenic Tune thermostat, which optimizes residential heating systems using cloud-based algorithms and real-time electricity spot pricing.[2]
The original company, Ngenic AB (publ), was publicly traded on the Spotlight Stock Market. It went bankrupt on 28 April 2025 after failing to sustain a business model that provided ongoing cloud services funded by one-time hardware sales.[3][4] Its assets were acquired by the family-owned Aurorakoncernen, which operates through Ngenic Energi AB (org.nr 556369-7977).[5][6]
Consumer-impact summary
[edit | edit source]- After the 2025 bankruptcy and acquisition, Ngenic Energi AB imposed mandatory monthly subscriptions (49-79 SEK/month) on all customers, including those who had paid a one-time "lifetime" price of 5,395 SEK for perpetual service.[7]
- Customers who refuse to subscribe lose all smart heating control. The hardware reverts to a passive temperature display.[8]
- The Ngenic Tune system is entirely cloud-dependent; no meaningful computation occurs in the local hardware, giving the cloud operator complete control over device functionality.[9]
- On Trustpilot, the company's rating dropped to 1.5 out of 5 stars, with 91% of reviewers giving one star after the subscription mandate.[10]
Incidents
[edit | edit source]Forced subscription on “lifetime” Tune customers (2025)
[edit | edit source]After Ngenic AB went bankrupt in April 2025, the new owners (Aurorakoncernen, operating through Ngenic Energi AB) imposed mandatory monthly subscriptions on all Ngenic Tune customers. Customers who had paid 5,395 SEK for a one-time "lifetime" service were placed in the same position as monthly subscribers. Without a subscription, the devices' smart heating features are disabled.[7]
Products
[edit | edit source]- Ngenic Tune (smart thermostat)
- Ngenic Track (energy meter add-on)
- Tune Highrise (property management heating control)
- FairShare (individual metering for apartments)
- Gridtuner (grid load optimization service)
See also
[edit | edit source]- Wink
- Futurehome Smarthub mandatory subscription fee
- Discontinuation bricking
- Post-purchase EULA modification
References
[edit | edit source]- ↑ "About Ngenic". Ngenic. Retrieved 2026-03-26.
- ↑ "Ngenic Tune - smart thermostat". Ngenic. Retrieved 2026-03-26.
- ↑ "Tingsrätten i Uppsala beslutar om att försätta Ngenic AB (publ) i konkurs" (in svenska). IPO.se. 2025-04-28. Retrieved 2026-03-26.
- ↑ "Ngenic AB har gått i konkurs" (in svenska). ENERGInyheter.se. 2025-04-28. Retrieved 2026-03-26.
- ↑ "Ny ägare av Ngenic" (in svenska). Ngenic. 2025-05-14. Archived from the original on 2026-01-15. Retrieved 2026-03-26.
- ↑ "Ngenic Energi AB - Org.nr 556369-7977" (in svenska). Allabolag.se. Retrieved 2026-03-26.
- ↑ 7.0 7.1 "Vanliga frågor om införandet av abonnemang" (in svenska). Ngenic Support. 2025-07-04. Archived from the original on 2025-07-19. Retrieved 2026-03-26.
- ↑ "Questions about Subscription". Ngenic Support. Retrieved 2026-03-26.
- ↑ "How does Ngenic Tune control my heating system?". Ngenic Support. Retrieved 2026-03-26.
- ↑ "Ngenic AB omdömen" (in svenska). Trustpilot. Retrieved 2026-03-26.