Razer: Difference between revisions
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==Incidents== | ==Incidents== | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | |||
Laptop adapters catching fire: Here is one article talking about the problem: https://www.notebookcheck.net/Razer-may-want-to-consider-a-recall-for-their-Blade-and-Blade-Pro-AC-adapters.426448.0.html | === Poor quality products: === | ||
==== Laptop battery swelling: ==== | |||
Across the entire Razer Blade product line, many laptops are known to develop swelling batteries.<ref>{{Cite web |last=u/lsiu |date=2021-11-15 |title=The infamous razer battery swelling/bulging |url=https://redlib.catsarch.com/comments/qugoid |url-status=live |archive-url=https://web.archive.org/web/20260603195139/https://redlib.catsarch.com/comments/qugoid |archive-date=2026-06-03 |access-date=2026-06-03 |website=Redlib}}</ref> Which are highly likely to randomly combust or explode and requires great caution to replace and discard.<ref>{{Cite web |title=What to do with a swollen battery |url=https://www.ifixit.com/Wiki/What_to_do_with_a_swollen_battery |url-status=live |archive-url=https://web.archive.org/web/20260603200355/https://www.ifixit.com/Wiki/What_to_do_with_a_swollen_battery |archive-date=2026-06-03 |access-date=2026-06-03 |website=iFixit}}</ref> | |||
==== Laptop adapters catching fire: ==== | |||
Here is one article talking about the problem: https://www.notebookcheck.net/Razer-may-want-to-consider-a-recall-for-their-Blade-and-Blade-Pro-AC-adapters.426448.0.html | |||
===Replacement part disorganization and anti-consumerism:=== | ===Replacement part disorganization and anti-consumerism:=== | ||
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[[File:Razer Warranty Policy.png|thumb|Screenshot of Razer's Warranty Policy with the mentioned clauses highlighted]] | [[File:Razer Warranty Policy.png|thumb|Screenshot of Razer's Warranty Policy with the mentioned clauses highlighted]] | ||
=== Problematic warranty policy: === | ===Problematic warranty policy:=== | ||
'''Razer'''<nowiki/>'s Warranty Policy contains anti-customer clauses such as: | '''Razer'''<nowiki/>'s Warranty Policy contains anti-customer clauses such as: | ||
<blockquote>'''Exclusions and Limitations'''. This Limited Warranty does not cover: | <blockquote>'''Exclusions and Limitations'''. This Limited Warranty does not cover: | ||
* problems with and/or damage to the Product caused by using accessories, parts, or components not made by Razer; | *problems with and/or damage to the Product caused by using accessories, parts, or components not made by Razer; | ||
* damage caused by service (including upgrades and expansions) performed by anyone who is not officially acting as an employee, representative or sub-contractor of Razer;<ref>{{Cite web |title=Razer Warranty Policy |url=https://www.razer.com/warranty |url-status=live |archive-url=https://web.archive.org/web/20260603192004 | *damage caused by service (including upgrades and expansions) performed by anyone who is not officially acting as an employee, representative or sub-contractor of Razer;<ref>{{Cite web |title=Razer Warranty Policy |url=https://www.razer.com/warranty |url-status=live |archive-url=https://web.archive.org/web/20260603192004/https://www.razer.com/warranty |archive-date=2026-06-03 |access-date=2026-06-03 |website=Razer}}</ref></blockquote>These clauses limit customer freedom and allows '''Razer''' a vector to be able to reject valid warranty claims. | ||
==Products== | ==Products== | ||
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==References== | ==References== | ||
{{Reflist}} | {{Reflist}} | ||
[[Category:{{PAGENAME}}]] | [[Category:{{PAGENAME}}]] | ||
Latest revision as of 20:06, 3 June 2026
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| Basic Information | |
|---|---|
| Release Year | 2011 |
| Product Type | Hardware |
| In Production | Yes |
| Official Website | https://www.razer.com/ |
Razer is an American headquartered company. It sells a variety of hardware including computer peripherals and laptops.
Consumer impact summary
[edit | edit source]
Incidents
[edit | edit source]This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Razer category.
Poor quality products:
[edit | edit source]Laptop battery swelling:
[edit | edit source]Across the entire Razer Blade product line, many laptops are known to develop swelling batteries.[1] Which are highly likely to randomly combust or explode and requires great caution to replace and discard.[2]
Laptop adapters catching fire:
[edit | edit source]Here is one article talking about the problem: https://www.notebookcheck.net/Razer-may-want-to-consider-a-recall-for-their-Blade-and-Blade-Pro-AC-adapters.426448.0.html
Replacement part disorganization and anti-consumerism:
[edit | edit source]This was documented by Andy Harding at Salem Techsperts, where Razer refused to sell a replacement battery to him, claiming the laptop was a "Legacy model" (While not being listed or featured as such on their website), and saying to "contact a repair shop". After a comment from the SalemTechsperts YouTube channel got over 8000 likes citing the problem on a video criticising Razer, they then offered to sell a genuine battery to him, reassuring him they do, in fact, have a battery. A few updates have come since then, whereas later then Razer claimed to not have any replacement batteries, then later claiming again to actually have a battery, prompting dramatic backlash from the community.
Problematic warranty policy:
[edit | edit source]Razer's Warranty Policy contains anti-customer clauses such as:
Exclusions and Limitations. This Limited Warranty does not cover:
- problems with and/or damage to the Product caused by using accessories, parts, or components not made by Razer;
- damage caused by service (including upgrades and expansions) performed by anyone who is not officially acting as an employee, representative or sub-contractor of Razer;[3]
These clauses limit customer freedom and allows Razer a vector to be able to reject valid warranty claims.
Products
[edit | edit source]- Razer Pro Click and Pro Click Mini: Razer Pro Click and Pro Click Mini
- Razer Blade laptops
See also
[edit | edit source]
References
[edit | edit source]- ↑ u/lsiu (2021-11-15). "The infamous razer battery swelling/bulging". Redlib. Archived from the original on 2026-06-03. Retrieved 2026-06-03.
- ↑ "What to do with a swollen battery". iFixit. Archived from the original on 2026-06-03. Retrieved 2026-06-03.
- ↑ "Razer Warranty Policy". Razer. Archived from the original on 2026-06-03. Retrieved 2026-06-03.