LG: Difference between revisions
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[[wikipedia:LG|'''LG Corporation''']] is a South Korean electronics and home-appliance chaebol (or mega corporation). They make microwave ovens, ovens, stoves, refrigerators, cell phones (until 2021), TVs, speakers, drives for Blu-ray Disk, CD, and DVD, computer components and peripherals, and other electronics. | [[wikipedia:LG|'''LG Corporation''']] is a South Korean electronics and home-appliance chaebol (or mega corporation). They make microwave ovens, ovens, stoves, refrigerators, cell phones (until 2021), TVs, speakers, drives for Blu-ray Disk, CD, and DVD, computer components and peripherals, and other electronics. | ||
Founded in 1947, the company is currently worth over 9.9 billion USD in market cap.<ref>https://companiesmarketcap.com/lg-electronics/marketcap/</ref> | Founded in 1947, the company is currently worth over 9.9 billion USD in market cap.<ref>{{Cite web |title=Market capitalization of LG Electronics |url=https://companiesmarketcap.com/lg-electronics/marketcap/ |url-status=live |access-date=13 Apr 2025 |website=companiesmarketcap.com}}</ref> | ||
{{Clear}} | {{Clear}} | ||
==Controversies== | ==Controversies== | ||
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!Related Video(s) | !Related Video(s) | ||
|- | |- | ||
|Linear Compressor Reliability | |[[LG refrigerator warranty scandal|Linear Compressor Reliability]] | ||
|2001 | |2001 | ||
|Since its introduction, LG has been the subject of several class action lawsuits stemming from repeated failures of its linear compressor design for most of its refrigerators. There is also widespread criticism of LG's warranty and service practices related to these compressor failures. | |Since its introduction, LG has been the subject of several class action lawsuits stemming from repeated failures of its linear compressor design for most of its refrigerators. There is also widespread criticism of LG's warranty and service practices related to these compressor failures. | ||
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==Violations of smart-home privacy== | ==Violations of smart-home privacy== | ||
Part of the company's appliance division is involved with [[smart appliances]], like microwaves. The company also makes smart OLED TVs.<ref>https://www.lg.com/us/promotions</ref> | Part of the company's appliance division is involved with [[smart appliances]], like microwaves. The company also makes smart OLED TVs.<ref>{{Cite web |title=Promotions |url=https://www.lg.com/us/promotions |url-status=live |access-date=13 Apr 2025 |website=[[LG]]}}</ref> | ||
===Implementation=== | ===Implementation=== | ||
The implementation of "smart" LG devices come with the following features:<ref>https://www.youtube.com/watch?v=3suztVz8s7s</ref> | The implementation of "smart" LG devices come with the following features:<ref>{{Cite web |last=Rossmann |first=Louis |date=18 Jul 2024 |title=This LG washing machine sells your personal data 🤦 |url=https://www.youtube.com/watch?v=3suztVz8s7s |url-status=live |access-date=13 Apr 2025 |website=[[YouTube]]}}</ref><ref>{{Cite web |last=Pippig |first=Laura |last2=Lee |first2=Joel |date=15 Oct 2024 |title=Smart TVs are spying on you. How much do manufacturers really know? |url=https://www.pcworld.com/article/2490054/smart-tvs-are-spying-on-you-how-much-do-manufacturers-really-know.html |url-status=live |access-date=13 Apr 2025 |website=PCWorld}}</ref><ref>{{Cite web |last=Anselmi |first=Gianluca |last2=Vekaria |first2=Yash |last3=D'Souza |first3=Alexander |last4=Callejo |first4=Patricia |last5=Mandalari |first5=Anna Maria |last6=Shafiq |first6=Zubair |date=10 Sep 2024 |title=Watching TV with the Second-Party: A First Look at Automatic Content Recognition Tracking in Smart TVs |url=https://arxiv.org/pdf/2409.06203 |url-status=live |access-date=13 Apr 2025 |website=arxiv.org}}</ref> | ||
*[[Terms of service]] with the only option being to "accept." | *[[Terms of service]] with the only option being to "accept." | ||
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*Products such as the lines of LG smart vacuum cleaners collect information such as images, floor maps, cleaning history, cleaning diary list, and video feed, which is then sent to LG servers. | *Products such as the lines of LG smart vacuum cleaners collect information such as images, floor maps, cleaning history, cleaning diary list, and video feed, which is then sent to LG servers. | ||
*Products such as LG smart TVs have the "Do not sell my personal data" setting off by default, being opt-out rather than opt-in. | *Products such as LG smart TVs have the "Do not sell my personal data" setting off by default, being opt-out rather than opt-in. | ||
**In some countries, on some models, (e.g EU and OLED C3) the data collection may become enabled by some firmware updates without the user having accepted the license agreement that entitles LG to collect data. However, the setting to disable the data collection is in a sub-menu that is inaccessible unless the user has agreed to the license agreement. Thus, the user is forced to agree to the license agreement in order to disable data collection. | |||
*Products such as LG smart TVs aggressively promotes updating the firmware. If there is a newer firmware version, then the user will be prompted to update every time the TV is turned on. | |||
*Products such as LG smart TV's collect information on the use of the product, such as what content you watch and when you watch it. | *Products such as LG smart TV's collect information on the use of the product, such as what content you watch and when you watch it. | ||
*LG's "ThinQ" mobile app to remotely control their line of portable air conditioners have a requirement for users to input their full name, email, and birthday in order to access these remote-control features. Further information fields prompted but not required include phone number, location, and address information. | *LG's "ThinQ" mobile app to remotely control their line of portable air conditioners have a requirement for users to input their full name, email, and birthday in order to access these remote-control features. Further information fields prompted but not required include phone number, location, and address information. | ||
*In cases where the OLED TV specifically, not connected to the internet by WiFi or LAN, prompt appears to suggest the user to connect to a network in order to use voice options. This behavior occurs regardless of voice privacy settings set by the user. | *In cases where the OLED TV specifically, not connected to the internet by WiFi or LAN, prompt appears to suggest the user to connect to a network in order to use voice options. This behavior occurs regardless of voice privacy settings set by the user. | ||
*For smart TVs, sign in to an LG account is now mandatory for functions such as downloading and installing apps. From LG support: | |||
<blockquote>Regarding the forced sign-in requirement, we apologise for any inconvenience this has caused. The sign-in process is designed to enhance your experience by enabling access to personalised features, app downloads, and updates. It also ensures compatibility with various services and apps available on the LG platform.</blockquote> | |||
:This seems to be a new requirement and is not present on older TVs. It also does not seem to be related to the "Software Version", but rather the "webOS TV Version". | |||
:For unknown reasons, the LG sign in process can present an "Invalid terms type" error message. This seems to have been an issue since at least 2015.<ref>{{Cite web |date=8 Aug 2015 |title=Can't sign in to LG account on TV |url=https://www.avforums.com/threads/cant-sign-in-to-lg-account-on-tv.1973633/ |url-status=live |access-date=13 Apr 2025 |website=avforums}}</ref> In combination with the sign in requirement, this renders the smart functions of the TV inoperable. The workaround is to sign up at lg.com first (rather than lgemembers.com), then login to the TV.{{citation needed|reason=A page detailing this would be helpful}} | |||
==Broader implications== | ==Broader implications== | ||
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==References== | ==References== | ||
{{reflist}} | {{reflist}} | ||
[[Category:LG]] | [[Category:LG]] | ||