Kroger: Difference between revisions
CrookKilla (talk | contribs) Tempest in a Teapot. 9th Circuit ruling notes: "FDA regulations provided, at all relevant times, that if the product contained “less than 0.5 gram” trans fat, as it did in this case, it was required to tell the consumer on the Nutrition Facts Panel that it contained 0 grams trans fat, even though it contained this dangerous food additive." https://caselaw.findlaw.com/court/us-9th-circuit/1956219.html |
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|Industry=Retail | |Industry=Retail | ||
|Logo=Kroger logo.png | |Logo=Kroger logo.png | ||
|Website=https://thekrogerco.com/,https://kroger.com/ | |Website=https://thekrogerco.com/,https://kroger.com/ | ||
}}[[wikipedia:Kroger|The Kroger Company]] is an American | | Description = Conglomerate, primarily of supermarket chains in the USA. | ||
| CompanyAlias = Dillons, Food 4 Less, Foods Co., Fred Meyer, Fry's, Harris Teeter, Home Chef, King Soopers, Kroger, The Little Clinic, Mariano's, QFC, Ralphs, Roundy's, Metro Market, Pick 'n Save, JayC, Ruler Foods, Smith's, Vitacost | |||
| Type = Public | |||
| Industry = Grocery | |||
}} | |||
[[wikipedia:Kroger|The Kroger Company]] is an American supermarket chain conglomerate. | |||
==Consumer-impact summary== | ==Consumer-impact summary== | ||
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===Email Data Base Hacked (''2011'')=== | ===Email Data Base Hacked (''2011'')=== | ||
[[File:Kroger letter to customers.png|alt=Kroger Alert to Customers in 2011 data breach |thumb|Kroger Alert to Customers ]] | [[File:Kroger letter to customers.png|alt=Kroger Alert to Customers in 2011 data breach |thumb|Kroger Alert to Customers ]] | ||
On 30 March, Kroger | On 30 March, Kroger's email service provider, Epsilon experienced a security breach that leaked customers names and email addresses.<ref>{{Cite web |date=1 April 2011 |title=Epsilon Notifies Clients of Unauthorized Entry into Email System |url=https://www.epsilon.com/News%20&%20Events/Press_Releases_2011/Epsilon_Notifies_Clients_of_Unauthorized_Entry_into_Email_System/p1057-l3 |url-status=dead |archive-url=https://web.archive.org/web/20110415043816/https://www.epsilon.com/News%20&%20Events/Press_Releases_2011/Epsilon_Notifies_Clients_of_Unauthorized_Entry_into_Email_System/p1057-l3 |archive-date=15 April 2011 |access-date=25 March 2026 |website=Epsilon}}</ref> On 01 April, Kroger sent letters to affected customers that described the incident being sourced from a "outside company" and warning customers of phishing attacks and spam.<ref>{{Cite web |date=1 April 2011 |title=Spammers Target Kroger Customers |url=https://krebsonsecurity.com/2011/04/spammers-target-kroger-customers/ |url-status=dead |archive-url=https://web.archive.org/web/20110403055450/https://krebsonsecurity.com/2011/04/spammers-target-kroger-customers/ |archive-date=3 April 2011 |access-date=25 March 2026 |website=KrebsonSecurity}}</ref> Several organizations asked Epsilon the number of customers affected, however they refused to respond.<ref>{{Cite web |last=Lennon |first=Mike |date=1 April 2011 |title=Kroger Notifies Customers of Data Breach Stemming from Third-Party Email Vendor |url=https://www.securityweek.com/kroger-notifies-customers-data-breach-stemming-third-party-email-vendor/ |url-status=live |access-date=25 March 2026 |website=SecurityWeek}}</ref><ref>{{Cite web |last=Sarno |first=David |date=5 April 2011 |title=Hacking of data firm Epsilon exposes customers of 50 firms |url=https://www.latimes.com/business/la-xpm-2011-apr-05-la-fi-emails-20110405-story.html |url-status=live |access-date=25 March 2026 |website=Los Angeles Times}}</ref><ref>{{Cite web |date=2 April 2011 |title=Data breach hits JPMorgan, Kroger customers |url=https://www.reuters.com/article/business/data-breach-hits-jpmorgan-kroger-customers-idUSTRE73103G/ |url-status=live |access-date=25 March 2026 |website=Reuters}}</ref> | ||
===Third-party vendor Accellion data breach (''2021'')=== | ===Third-party vendor Accellion data breach (''2021'')=== | ||
{{Main|Accellion data breach}} | {{Main|Accellion data breach}} | ||
In December 2020, Kroger was involved in a data breach that resulted in around 2% of customers' personal info leaking after hackers infiltrated Accellion systems. Kroger became aware of the incident in January, and after conducting an investigation, released a statement around 19 February.<ref>{{Cite web |date=25 March 2026 |title=Accellion Incident |url=https://www.kroger.com/i/accellion-incident |url-status=live |archive-url=https://web.archive.org/web/20210219235325/https://www.kroger.com/i/accellion-incident |archive-date=19 February 2021 |access-date=25 March 2026 |website=Kroger}}</ref><ref>{{Cite web |last=Burgess |first=Monica |date=31 October 2025 |title=Accellion Data Breach |url=https://www.huntress.com/threat-library/data-breach/accellion-data-breach |url-status=live |access-date=25 March 2026 |website=Huntress}}</ref> | |||
===Kroger merger deal with Albertson (''2024'')=== | ===Kroger merger deal with Albertson (''2024'')=== | ||
{{Main|Kroger merger deal with Albertson}} | {{Main|Kroger merger deal with Albertson}} | ||
On 10 December 2024, the Federal Trade Commission | On 10 December 2024, the Federal Trade Commission blocked a $24.6 Billion merger agreement between Kroger and Albertsons over risk of higher food prices and fewer product choices. <ref>{{Cite web |date=10 December 2024 |title=Statement on FTC Victory Securing Halt to Kroger, Albertsons Grocery Merger |url=https://www.ftc.gov/news-events/news/press-releases/2024/12/statement-ftc-victory-securing-halt-kroger-albertsons-grocery-merger |url-status=live |archive-url=https://web.archive.org/web/20250102182554/https://www.ftc.gov/news-events/news/press-releases/2024/12/statement-ftc-victory-securing-halt-kroger-albertsons-grocery-merger |archive-date=2 January 2025 |access-date=25 March 2026 |website=Federal Trade Commission}}</ref><ref>{{Cite web |last=Durbin |first=Dee |date=11 December 2024 |title=Albertsons sues Kroger for failing to win approval of their proposed supermarket merger |url=https://apnews.com/article/kroger-albertsons-79e366723d7287b2df71d96730fba76e |url-status=live |access-date=25 March 2026 |website=AP News}}</ref> | ||
===Kroger Grocery store electronic shelf labels & facial recognition (''2024'')=== | ===Kroger Grocery store electronic shelf labels & facial recognition (''2024'')=== | ||
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Consumer Report, the Guardian, and the Food & Environment Reporting Network released a report on 14 May after conducting an 3 month long investigation into several Kroger stores in the U.S. that revealed several products expired tags were out of date by at least 10 days and were overpriced by around $1.70. Kroger initially responded by saying the investigation was inaccurate. A few weeks later on 29 May, the company announced hiring over 15,000 employees to "enhance the customer experience". Additionally, after publication, employees claimed they were ordered by managers to correct price tags in a matter of days, however the company claims it was false and that it "hasn't issued any orders".<ref>{{Cite web |last=Kravitz |first=Derek |date=14 May 2025 |title=Kroger Stores Overcharging Shoppers on Sale Items, CR Price Check Finds |url=https://www.consumerreports.org/money/questionable-business-practices/kroger-stores-overcharging-shoppers-on-sale-items-a9659540552/ |url-status=live |access-date=4 April 2026 |website=Consumer Reports}}</ref><ref>{{Cite web |last=Cunningham |first=Mary |date=16 May 2025 |title=Kroger overcharges customers for items marked as being on sale, Consumer Reports finds |url=https://www.cbsnews.com/news/krogers-price-tags-overcharges-consumer-reports/ |url-status=live |access-date=4 April 2026 |website=CBS News}}</ref><ref>{{Cite web |last=Hudson |first=Michael |last2=Kravitz |first2=Derek |last3=Ross |first3=Theodore |date=14 May 2025 |title=‘Customers are being duped’: how murky grocery sales tactics are squeezing some Kroger shoppers |url=https://www.theguardian.com/us-news/ng-interactive/2025/may/14/kroger-supermarket-sales-tactics |url-status=live |access-date=4 April 2026 |website=The Guardian}}</ref><blockquote>''"The characterization of widespread pricing concerns is blatantly false. the complaint noted by Consumer Reports included a few dozen examples across several years out of billions of customers transactions annually. While any error is unacceptable, the characterization of widespread pricing concerns is patently false"''<ref>{{Cite web |date=15 May 2025 |title=Investigation finds some Kroger stores are overcharging customers |url=https://www.youtube.com/watch?v=iJDYWADkgJ0 |url-status=live |access-date=4 April 2026 |website=Youtube}}</ref></blockquote> | Consumer Report, the Guardian, and the Food & Environment Reporting Network released a report on 14 May after conducting an 3 month long investigation into several Kroger stores in the U.S. that revealed several products expired tags were out of date by at least 10 days and were overpriced by around $1.70. Kroger initially responded by saying the investigation was inaccurate. A few weeks later on 29 May, the company announced hiring over 15,000 employees to "enhance the customer experience". Additionally, after publication, employees claimed they were ordered by managers to correct price tags in a matter of days, however the company claims it was false and that it "hasn't issued any orders".<ref>{{Cite web |last=Kravitz |first=Derek |date=14 May 2025 |title=Kroger Stores Overcharging Shoppers on Sale Items, CR Price Check Finds |url=https://www.consumerreports.org/money/questionable-business-practices/kroger-stores-overcharging-shoppers-on-sale-items-a9659540552/ |url-status=live |access-date=4 April 2026 |website=Consumer Reports}}</ref><ref>{{Cite web |last=Cunningham |first=Mary |date=16 May 2025 |title=Kroger overcharges customers for items marked as being on sale, Consumer Reports finds |url=https://www.cbsnews.com/news/krogers-price-tags-overcharges-consumer-reports/ |url-status=live |access-date=4 April 2026 |website=CBS News}}</ref><ref>{{Cite web |last=Hudson |first=Michael |last2=Kravitz |first2=Derek |last3=Ross |first3=Theodore |date=14 May 2025 |title=‘Customers are being duped’: how murky grocery sales tactics are squeezing some Kroger shoppers |url=https://www.theguardian.com/us-news/ng-interactive/2025/may/14/kroger-supermarket-sales-tactics |url-status=live |access-date=4 April 2026 |website=The Guardian}}</ref><blockquote>''"The characterization of widespread pricing concerns is blatantly false. the complaint noted by Consumer Reports included a few dozen examples across several years out of billions of customers transactions annually. While any error is unacceptable, the characterization of widespread pricing concerns is patently false"''<ref>{{Cite web |date=15 May 2025 |title=Investigation finds some Kroger stores are overcharging customers |url=https://www.youtube.com/watch?v=iJDYWADkgJ0 |url-status=live |access-date=4 April 2026 |website=Youtube}}</ref></blockquote> | ||
===Kroger Loyalty Programs collects extensive | ===Kroger Loyalty Programs collects extensive customers' data (''2025'')=== | ||
An investigation by Consumer Reports detailed Kroger's extensive data collection from customers who signed up for their free loyalty card program. Data collected or inferred includes customer's income level, purchase history, educational level, household size, ethnicity, pet ownership, and online behavioral data. In addition to being used for personalized marketing and discounts, Kroger sells customer's profiles to other companies including data brokers, tobacco companies, financial institutions and healthcare technology companies.<ref>{{Cite web |last=Kravitz |first=Derek |date=21 May 2025 |title=Inside Kroger's Secret Shopper Profiles: Why You May Be Paying More Than Your Neighbors |url=https://www.consumerreports.org/money/questionable-business-practices/kroger-secret-grocery-shopper-loyalty-profiles-unfair-a1011215563/ |url-status=live |access-date=29 March 2026 |website=Consumer Reports}}</ref><ref>{{Cite web |date=21 May 2025 |title=Consumer Reports investigation uncovers Kroger’s widespread data collection of loyalty program members to create secret shopper profiles |url=https://www.consumerreports.org/media-room/press-releases/2025/05/consumer-reports-investigation-uncovers-krogers-widespread-data-collection-of-loyalty-program-members-to-create-secret-shopper-profiles/ |url-status=live |access-date=30 March 2026 |website=Consumer Reports}}</ref><ref>{{Cite web |last=Hori |first=Adrian |date=25 May 2025 |title=Kroger’s Data Practices Under Fire: Consumer Reports Exposes Privacy Violations and Discriminatory Pricing |url=https://captaincompliance.com/education/krogers-data-practices-under-fire-consumer-reports-exposes-privacy-violations-and-discriminatory-pricing/ |url-status=live |access-date=30 March 2026 |website=Captain Compliance}}</ref><ref>{{Cite web |date=23 October 2025 |title=Consumer Reports investigates the true costs of loyalty programs |url=http://www.youtube.com/watch?v=a5umCJXbvQM |url-status=live |access-date=4 April 2026 |website=Youtube}}</ref> | An investigation by Consumer Reports detailed Kroger's extensive data collection from customers who signed up for their free loyalty card program. Data collected or inferred includes customer's income level, purchase history, educational level, household size, ethnicity, pet ownership, and online behavioral data. In addition to being used for personalized marketing and discounts, Kroger sells customer's profiles to other companies including data brokers, tobacco companies, financial institutions and healthcare technology companies.<ref>{{Cite web |last=Kravitz |first=Derek |date=21 May 2025 |title=Inside Kroger's Secret Shopper Profiles: Why You May Be Paying More Than Your Neighbors |url=https://www.consumerreports.org/money/questionable-business-practices/kroger-secret-grocery-shopper-loyalty-profiles-unfair-a1011215563/ |url-status=live |access-date=29 March 2026 |website=Consumer Reports}}</ref><ref>{{Cite web |date=21 May 2025 |title=Consumer Reports investigation uncovers Kroger’s widespread data collection of loyalty program members to create secret shopper profiles |url=https://www.consumerreports.org/media-room/press-releases/2025/05/consumer-reports-investigation-uncovers-krogers-widespread-data-collection-of-loyalty-program-members-to-create-secret-shopper-profiles/ |url-status=live |access-date=30 March 2026 |website=Consumer Reports}}</ref><ref>{{Cite web |last=Hori |first=Adrian |date=25 May 2025 |title=Kroger’s Data Practices Under Fire: Consumer Reports Exposes Privacy Violations and Discriminatory Pricing |url=https://captaincompliance.com/education/krogers-data-practices-under-fire-consumer-reports-exposes-privacy-violations-and-discriminatory-pricing/ |url-status=live |access-date=30 March 2026 |website=Captain Compliance}}</ref><ref>{{Cite web |date=23 October 2025 |title=Consumer Reports investigates the true costs of loyalty programs |url=http://www.youtube.com/watch?v=a5umCJXbvQM |url-status=live |access-date=4 April 2026 |website=Youtube}}</ref> | ||
==Lawsuits== | ==Lawsuits== | ||
===Misleading Prescription drug prices (''2026'')=== | ===Misleading Prescription drug prices (''2026'')=== | ||
Plaintiff Judy Kirkbride filed a class action complaint against Kroger on 05 January 2021 over allegedly conducting an pricing scheme on customers with third-party insurance providers on prescription medication products.<ref>{{Cite web |last=Webster |first=Katherine |date=5 January 2021 |title=Kroger Overcharges Insurance for Generic Drugs Claims, Class Action Lawsuit |url=https://topclassactions.com/lawsuit-settlements/consumer-products/kroger-overcharges-insurance-for-generic-drugs-claims-class-action-lawsuit/ |url-status=live |access-date=29 March 2026 |website=Top Class Action}}</ref> Plaintiff claims the company mislead customers by excluding Rx Savings Club discount from "[[wikipedia:Usual,_customary_and_reasonable|usual and customary prices]]", resulting in customers overpaying for medication products.<ref>{{Cite web |date=29 March 2026 |title=Kirkbride v. The Kroger Co., No. 2:2021cv00022 - Document 42 (S.D. Ohio 2022) |url=https://law.justia.com/cases/federal/district-courts/ohio/ohsdce/2:2021cv00022/250145/42/ |url-status=live |access-date=29 March 2026 |website=Justia U.S. Law}}</ref><ref>{{Cite web |date=29 March 2026 |title=Kirkbride v. The Kroger Co., No. 2:2021cv00022 - Document 153 (S.D. Ohio 2025) |url=https://law.justia.com/cases/federal/district-courts/ohio/ohsdce/2:2021cv00022/250145/153/ |url-status=live |access-date=29 March 2026 |website=Justia U.S. Law}}</ref> Kroger denied the claims, arguing it has "no duty to disclose its [[wikipedia:Usual,_customary_and_reasonable|usual and customary prices]]". <ref>{{Cite web |date=28 June 2021 |title=IN THE UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF OHIO EASTERN DIVISION |url=https://www.govinfo.gov/content/pkg/USCOURTS-ohsd-2_21-cv-00022/pdf/USCOURTS-ohsd-2_21-cv-00022-0.pdf |url-status=live |access-date=29 March 2026 |website=govinfo.gov}}</ref><ref>{{Cite web |date=29 March 2026 |title=IN THE UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF OHIO EASTERN DIVISION |url=https://cases.justia.com/federal/district-courts/ohio/ohsdce/2:2021cv00022/250145/62/0.pdf |url-status=live |access-date=29 March 2026 |website=Justia U.S. Law}}</ref> The case would reach a $17 million settlement in late March 2026, compensating customers purchases between 09 December 2018 .<ref>{{Cite web |date=25 March 2026 |title=Kroger Had a Discount Prescription Club. Insured Customers Say They Never Got the Benefit — and Overpaid Every Time. |url=https://allaboutlawyer.com/kroger-17000000-prescription-drug-copay-inflation-settlement/ |url-status=live |access-date=29 March 2026 |website=All About Lawyer}}</ref><ref>{{Cite web |date=24 March 2026 |title=Kroger agrees to $17M class action settlement over prescription drug prices |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/kroger-agrees-to-17m-class-action-settlement-over-prescription-drug-prices/ |url-status=live |access-date=28 March 2026 |website=Top Class Action}}</ref> | Plaintiff Judy Kirkbride filed a class action complaint against Kroger on 05 January 2021 over allegedly conducting an pricing scheme on customers with third-party insurance providers on prescription medication products.<ref>{{Cite web |last=Webster |first=Katherine |date=5 January 2021 |title=Kroger Overcharges Insurance for Generic Drugs Claims, Class Action Lawsuit |url=https://topclassactions.com/lawsuit-settlements/consumer-products/kroger-overcharges-insurance-for-generic-drugs-claims-class-action-lawsuit/ |url-status=live |access-date=29 March 2026 |website=Top Class Action}}</ref> Plaintiff claims the company mislead customers by excluding Rx Savings Club discount from "[[wikipedia:Usual,_customary_and_reasonable|usual and customary prices]]", resulting in customers overpaying for medication products.<ref>{{Cite web |date=29 March 2026 |title=Kirkbride v. The Kroger Co., No. 2:2021cv00022 - Document 42 (S.D. Ohio 2022) |url=https://law.justia.com/cases/federal/district-courts/ohio/ohsdce/2:2021cv00022/250145/42/ |url-status=live |access-date=29 March 2026 |website=Justia U.S. Law}}</ref><ref>{{Cite web |date=29 March 2026 |title=Kirkbride v. The Kroger Co., No. 2:2021cv00022 - Document 153 (S.D. Ohio 2025) |url=https://law.justia.com/cases/federal/district-courts/ohio/ohsdce/2:2021cv00022/250145/153/ |url-status=live |access-date=29 March 2026 |website=Justia U.S. Law}}</ref> Kroger denied the claims, arguing it has "no duty to disclose its [[wikipedia:Usual,_customary_and_reasonable|usual and customary prices]]". <ref>{{Cite web |date=28 June 2021 |title=IN THE UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF OHIO EASTERN DIVISION |url=https://www.govinfo.gov/content/pkg/USCOURTS-ohsd-2_21-cv-00022/pdf/USCOURTS-ohsd-2_21-cv-00022-0.pdf |url-status=live |access-date=29 March 2026 |website=govinfo.gov}}</ref><ref>{{Cite web |date=29 March 2026 |title=IN THE UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF OHIO EASTERN DIVISION |url=https://cases.justia.com/federal/district-courts/ohio/ohsdce/2:2021cv00022/250145/62/0.pdf |url-status=live |access-date=29 March 2026 |website=Justia U.S. Law}}</ref> The case would reach a $17 million settlement in late March 2026, compensating customers purchases between 09 December 2018 .<ref>{{Cite web |date=25 March 2026 |title=Kroger Had a Discount Prescription Club. Insured Customers Say They Never Got the Benefit — and Overpaid Every Time. |url=https://allaboutlawyer.com/kroger-17000000-prescription-drug-copay-inflation-settlement/ |url-status=live |access-date=29 March 2026 |website=All About Lawyer}}</ref><ref>{{Cite web |date=24 March 2026 |title=Kroger agrees to $17M class action settlement over prescription drug prices |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/kroger-agrees-to-17m-class-action-settlement-over-prescription-drug-prices/ |url-status=live |access-date=28 March 2026 |website=Top Class Action}}</ref> | ||