EE: Difference between revisions - Consumer Rights Wiki

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|Founded=2010-04-01

|Industry=Telecommunications

}}

|Website=https://ee.co.uk/}}

~~{{Ph-C~~-~~Int}}~~

EE is a telecommunications provider in the UK offering mobile phone and broadband services. It was founded as a merger between Orange and T-Mobile.

==Consumer-impact summary==

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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===~~Example incident one~~ (''date~~'')~~===

=== Door to Door Sales in Restricted Areas (2026-05-09) ===

~~Short summary of~~ the ~~incident (could be~~ the ~~same as~~ the ~~summary preceding~~ the ~~article~~).

EE employs door-to-door sales tactics which have been reported to ignore official no cold calling areas and door signage. Note that this is only mentioned via social media post but is reported as a repeat occurrence<ref>{{Cite web |first=Dale |date=2026-05-09 |title=Dale on X: "@EE You have sales people in a no cold calling area. 8..." |url=https://x.com/gde_dale/status/2053117371557056935 |url-status=live |website=X}}</ref>.

===~~Example incident two (''~~date~~'')~~===

...

It is also mentioned that they have used tactics similar to scammers, informing customers of other providers that their internet services are due to be switched off<ref>{{Cite web |first=Dale |date=2026-05-09 |title=Dale on X: "I've called it in to the complaints line. From my emai |url=https://x.com/gde_dale/status/2053172278318207149 |url-status=live |access-date=2026-07-06}}</ref>.

=== Home Routers used for Public EE Network (2026-07-06) ===

[[File:Public WiFi Login Page.jpg|alt=Login page presented when connecting the the "EE WiFi" network|thumb|Login page presented when connecting the the "EE WiFi" network]]

EE home broadband customers may find that the provided "EE Hub" broadcasts two wireless networks. One is the secured Wi-Fi network for the customer. The other is an unsecured network (in terms of WPA or similar) named "EE Wi-Fi". This second network forms part of the EE public Wi-Fi network<ref name=":0">{{Cite web |date=2024-03-20 |title=Re: why am I now being forced to have an EE hotspot when I contracted for full fibre into my house? |url=https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/why-am-I-now-being-forced-to-have-an-EE-hotspot-when-I/m-p/2357182#M52185 |url-status=live |access-date=2026-07-16 |website=BT Community}}</ref>. Any customer of EE can connect to this and login for free internet access. Alternatively, non-EE customers can pay for time-limited access.

According to the EE FAQs regarding their public Wi-Fi, "the speed you experience will depend on several factors. These include the device you're using, how many other people are connected, how far from an Access Point you are and also the network speed in the particular venue you are in."<ref>{{Cite web |date=2026-07-16 |title=Help & advice {{!}} Find WiFi hotsports {{!}} EE WiFi |url=https://ee-wifi.ee.co.uk/public/ee/help/index.htm |url-status=live |archive-url=https://web.archive.org/web/20260416182942/https://ee-wifi.ee.co.uk/public/ee/help/index.htm |archive-date=2026-04-16 |access-date=2026-07-06 |website=EE}}</ref>. It is unclear if there are any differences between EE's public wifi hosted in locations such as public gyms, compared to the public Wi-Fi hosted by home routers. It is also not specified if there is any quality of service (QoS) technology being used to prevent a homeowner's service from being affected by the public network.

There is also no suggestion that a homeowner would receive any discount or compensation for degraded service (e.g. if a 500mbps line is reduced to 400mbps due to 100mbps being used for the public network). There are posts suggesting that disabling the feature may however prevent the homeowner from accessing other public hotspots<ref name=":0" />.

It is unclear if the public network hotspot is on by default, and what information the customer is provided to explain it or disable it.

==Products==

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 |Founded=2010-04-01
 |Industry=Telecommunications
-}}
+|Website=https://ee.co.uk/}}
-{{Ph-C-Int}}
+EE is a telecommunications provider in the UK offering mobile phone and broadband services. It was founded as a merger between Orange and T-Mobile.
 ==Consumer-impact summary==
@@ Line 12: / Line 13: @@
 This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
-===Example incident one (''date'')===
-{{Main|link to the main CR Wiki article}}
+=== Door to Door Sales in Restricted Areas (2026-05-09) ===
-Short summary of the incident (could be the same as the summary preceding the article).
+EE employs door-to-door sales tactics which have been reported to ignore official no cold calling areas and door signage. Note that this is only mentioned via social media post but is reported as a repeat occurrence<ref>{{Cite web |first=Dale |date=2026-05-09 |title=Dale on X: "@EE You have sales people in a no cold calling area. 8..." |url=https://x.com/gde_dale/status/2053117371557056935 |url-status=live |website=X}}</ref>.
-===Example incident two (''date'')===
-...
+It is also mentioned that they have used tactics similar to scammers, informing customers of other providers that their internet services are due to be switched off<ref>{{Cite web |first=Dale |date=2026-05-09 |title=Dale on X: "I've called it in to the complaints line. From my emai |url=https://x.com/gde_dale/status/2053172278318207149 |url-status=live |access-date=2026-07-06}}</ref>.
+=== Home Routers used for Public EE Network (2026-07-06) ===<!-- This section is awaiting response from EE at https://x.com/gde_dale/status/2074228170132160839 for clarification -->
+[[File:Public WiFi Login Page.jpg|alt=Login page presented when connecting the the "EE WiFi" network|thumb|Login page presented when connecting the the "EE WiFi" network]]
+EE home broadband customers may find that the provided "EE Hub" broadcasts two wireless networks. One is the secured Wi-Fi network for the customer. The other is an unsecured network (in terms of WPA or similar) named "EE Wi-Fi". This second network forms part of the EE public Wi-Fi network<ref name=":0">{{Cite web |date=2024-03-20 |title=Re: why am I now being forced to have an EE hotspot when I contracted for full fibre into my house? |url=https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/why-am-I-now-being-forced-to-have-an-EE-hotspot-when-I/m-p/2357182#M52185 |url-status=live |access-date=2026-07-16 |website=BT Community}}</ref>. Any customer of EE can connect to this and login for free internet access. Alternatively, non-EE customers can pay for time-limited access.
+According to the EE FAQs regarding their public Wi-Fi, "the speed you experience will depend on several factors. These include the device you're using, how many other people are connected, how far from an Access Point you are and also the network speed in the particular venue you are in."<ref>{{Cite web |date=2026-07-16 |title=Help & advice {{!}} Find WiFi hotsports {{!}} EE WiFi |url=https://ee-wifi.ee.co.uk/public/ee/help/index.htm |url-status=live |archive-url=https://web.archive.org/web/20260416182942/https://ee-wifi.ee.co.uk/public/ee/help/index.htm |archive-date=2026-04-16 |access-date=2026-07-06 |website=EE}}</ref>. It is unclear if there are any differences between EE's public wifi hosted in locations such as public gyms, compared to the public Wi-Fi hosted by home routers. It is also not specified if there is any quality of service (QoS) technology being used to prevent a homeowner's service from being affected by the public network.
+There is also no suggestion that a homeowner would receive any discount or compensation for degraded service (e.g. if a 500mbps line is reduced to 400mbps due to 100mbps being used for the public network). There are posts suggesting that disabling the feature may however prevent the homeowner from accessing other public hotspots<ref name=":0" />.
+It is unclear if the public network hotspot is on by default, and what information the customer is provided to explain it or disable it.
 ==Products==