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EE
Basic information
Founded 2010-04-01
Legal Structure
Industry Telecommunications
Also known as
Official website https://ee.co.uk/

EE is a telecommunications provider in the UK offering mobile phone and broadband services. It was founded as a merger between Orange and T-Mobile, and is part of BT Consumer.

Consumer-impact summary

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Overview of concerns that arise from the conduct towards users of the product (if applicable):

  • User freedom
  • User privacy
  • Business model
  • Market control

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Incidents

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Add one-paragraph summaries of incidents below in sub-sections, which link to each incident's main article while linking to the main article and including a short summary. It is acceptable to create an incident summary before the main page for an incident has been created. To link to the page use the "Hatnote" or "Main" templates.

If the company has numerous incidents then format them in a table (see Amazon for an example).

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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the EE category.

Door to Door Sales in Restricted Areas (2026-05-09)

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EE employs door-to-door sales tactics which have been reported to ignore official no cold calling areas and door signage. Note that this is only mentioned via social media post but is reported as a repeat occurrence[1].

It is also mentioned that they have used tactics similar to scammers, informing customers of other providers that their internet services are due to be switched off[2].

Home Routers used for Public EE Network (2026-07-06)

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Login page presented when connecting the the "EE WiFi" network
Login page presented when connecting the the "EE WiFi" network

EE home broadband customers may find that the provided "EE Hub" broadcasts two wireless networks. One is the secured Wi-Fi network for the customer. The other is an unsecured network (in terms of WPA or similar) named "EE Wi-Fi". This second network forms part of the EE public Wi-Fi network[3]. Any customer of EE can connect to this and login for free internet access. Alternatively, non-EE customers can pay for time-limited access.

According to the EE FAQs regarding their public Wi-Fi, "the speed you experience will depend on several factors. These include the device you're using, how many other people are connected, how far from an Access Point you are and also the network speed in the particular venue you are in."[4]. It is unclear if there are any differences between EE's public wifi hosted in locations such as public gyms, compared to the public Wi-Fi hosted by home routers. It is also not specified if there is any quality of service (QoS) technology being used to prevent a homeowner's service from being affected by the public network.

There is also no suggestion that a homeowner would receive any discount or compensation for degraded service (e.g. if a 500mbps line is reduced to 400mbps due to 100mbps being used for the public network). There are posts suggesting that disabling the feature may however prevent the homeowner from accessing other public hotspots[3].

Forum posts from 2024 suggest the feature is enabled by default[5] with an opt out option with a customer portal, while others suggest the feature is a mandatory part of the contract and the only way to avoid it is to use a non-EE router[6].

It is unclear if the customer is provided any information on this feature of the EE Hub they are provided with.

Products

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This is a list of the company's product lines with articles on this wiki.

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See also

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Link to relevant theme articles or companies with similar incidents.

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References

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  1. ↑ "Dale on X: "@EE You have sales people in a no cold calling area. 8..."". X. 2026-05-09. {{cite web}}: |first= missing |last= (help)CS1 maint: url-status (link)
  2. ↑ "Dale on X: "I've called it in to the complaints line. From my emai". 2026-05-09. Retrieved 2026-07-06. {{cite web}}: |first= missing |last= (help)CS1 maint: url-status (link)
  3. ↑ 3.0 3.1 "Re: why am I now being forced to have an EE hotspot when I contracted for full fibre into my house?". BT Community. 2024-03-20. Retrieved 2026-07-16.{{cite web}}: CS1 maint: url-status (link)
  4. ↑ "Help & advice | Find WiFi hotsports | EE WiFi". EE. 2026-07-16. Archived from the original on 2026-04-16. Retrieved 2026-07-06.
  5. ↑ "Re: How can I de-activate EE WiFi?". BT Community. 2024-04-15. Retrieved 2026-07-07.{{cite web}}: CS1 maint: url-status (link)
  6. ↑ "RE: How can I de-activate EE WiFi?". 2024-04-15. Retrieved 2026-07-07.{{cite web}}: CS1 maint: url-status (link)
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