Fiio: Difference between revisions - Consumer_Action

(14 intermediate revisions by 6 users not shown)

Line 1:

FiiO Electronics Technology Company, Ltd., or simply FiiO, is a Chinese electronics company founded in 2007 that primarily manufactures audio equipment. Its products include portable music players, audio amplifiers and DACs, earphones, as well as various cables and accessories. FiiO owns a subsidiary Jade Audio, which also manufactures audio equipmentFiiO Electronics Technology Company, Ltd., or simply FiiO, is a Chinese electronics company founded in 2007 that primarily manufactures audio equipment. Its products include portable music players, audio amplifiers and DACs, earphones, as well as various cables and accessories. FiiO owns a subsidiary Jade Audio, which also manufactures audio equipment

{{InfoboxCompany

| Name = Fiio

| Type = Limited liability company

| Founded = 2007

| Industry = Audio Equipment

| Official Website = https://fiio.com/

| Logo = Fiio.webp

}}

Numerous users across the web have complained and shared experiences that their hands were tied when their products broke under warranty and had to [https://www.reddit.com/r/headphones/s/Q08IQ0vJOd eat the expenses of shipping to china]

'''[[wikipedia:Fiio|FiiO Electronics Technology Company, Ltd.]]''', or simply '''FiiO''', is a Chinese electronics company founded in 2007 that primarily manufactures audio equipment.<ref>https://www.fiio.com/About_FiiO</ref> Its products include portable music players, audio amplifiers and DACs, earphones, as well as various cables and accessories.<ref>https://www.fiio.com/brand_introduction</ref> FiiO owns a subsidiary Jade Audio, which also manufactures audio equipment.

And recently I caught wind of a situation where a users battery of a under one year old $1500 Fiio M17 Music Player had swelled within manufacturer's warranty period of 1 year and was refused service. See below of a direct quote from an email received from the official service and warranty team the customer was sent to in their respective country (I cannot add photos yet for some reason)

== Anti-consumer practices ==

===Here a reply previous to the following*===

=== Poor warranty standards ===

Numerous users across the web have complained and shared experiences that their hands were tied when their products broke under warranty and had to [https://www.reddit.com/r/headphones/s/Q08IQ0vJOd eat the expenses of shipping to China] or does not adhere to the two-year minimum warranty mandated in Europe. [https://trstp.lt/M-g6gOirA- Comment from a customer]

In their [https://fiio.com/newsinfo/43924.html local warranty terms], they seem to dismiss accountability, instead directing their customers to subpar, unreliable local support and service that is approved by the company. In direct quotes regarding if a customer wishes for manufacturer service to China they state "such shipping often exceeds even the cost of repairing a FiiO out of warranty"

There has recently been a situation where a user's battery of an under one-year-old $1500 Fiio M17 Music Player had swelled within the manufacturer's warranty period of 1 year and was refused service. See below for a direct quote from an email received from the official service and warranty team the customer was sent to in their respective country.

===Here is a reply previous to the following===

"Hello. Displays and batteries are generally not covered under warranty after more than six months from the date of purchase.

[[File:Screenshot 20250129.jpg|thumb]]

[[File:Image-24.png|thumb]]

Best Regards, Your FiiO Shop Team"

[[File:Image.png|thumb]]

==='''*Below is a response directly accusing the customer of wrongdoing'''===

==='''Below is a response directly accusing the customer of wrongdoing'''===

"Hello, a withdrawal from the purchase contract is only possible within the 14-day withdrawal period.

Line 25:

Line 45:

Here is a direct link to the ~~companies~~ confusing ~~and~~ sparse and misleading warranty terms [https://www.fiio.com/serviceinsurance]

Here is a direct link to the company's confusing, sparse, and misleading warranty terms: [https://www.fiio.com/serviceinsurance]

==References==

[[Category:Anti-Consumer Practices]]

[[Category:Fiio]]

@@ Line 1: / Line 1: @@
-FiiO Electronics Technology Company, Ltd., or simply FiiO, is a Chinese electronics company founded in 2007 that primarily manufactures audio equipment. Its products include portable music players, audio amplifiers and DACs, earphones, as well as various cables and accessories. FiiO owns a subsidiary Jade Audio, which also manufactures audio equipmentFiiO Electronics Technology Company, Ltd., or simply FiiO, is a Chinese electronics company founded in 2007 that primarily manufactures audio equipment. Its products include portable music players, audio amplifiers and DACs, earphones, as well as various cables and accessories. FiiO owns a subsidiary Jade Audio, which also manufactures audio equipment
+{{ToneWarning}}
+{{Incomplete}}
+{{InfoboxCompany
+| Name = Fiio
+| Type = Limited liability company
+| Founded = 2007
+| Industry = Audio Equipment
+| Official Website = https://fiio.com/
+| Logo = Fiio.webp
+}}
-Numerous users across the web have complained and shared experiences that their hands were tied when their products broke under warranty and had to [https://www.reddit.com/r/headphones/s/Q08IQ0vJOd eat the expenses of shipping to china]
+'''[[wikipedia:Fiio|FiiO Electronics Technology Company, Ltd.]]''', or simply '''FiiO''', is a Chinese electronics company founded in 2007 that primarily manufactures audio equipment.<ref>https://www.fiio.com/About_FiiO</ref> Its products include portable music players, audio amplifiers and DACs, earphones, as well as various cables and accessories.<ref>https://www.fiio.com/brand_introduction</ref> FiiO owns a subsidiary Jade Audio, which also manufactures audio equipment.
-And recently I caught wind of a situation where a users battery of a under one year old $1500 Fiio M17 Music Player had swelled within manufacturer's warranty period of 1 year and was refused service. See below of a direct quote from an email received from the official service and warranty team the customer was sent to in their respective country (I cannot add photos yet for some reason)
+== Anti-consumer practices ==
-===Here a reply previous to the following*===
+=== Poor warranty standards ===
+Numerous users across the web have complained and shared experiences that their hands were tied when their products broke under warranty and had to [https://www.reddit.com/r/headphones/s/Q08IQ0vJOd eat the expenses of shipping to China] or does not adhere to the two-year minimum warranty mandated in Europe. [https://trstp.lt/M-g6gOirA- Comment from a customer]
+In their [https://fiio.com/newsinfo/43924.html local warranty terms], they seem to dismiss accountability, instead directing their customers to subpar, unreliable local support and service that is approved by the company. In direct quotes regarding if a customer wishes for manufacturer service to China they state "such shipping often exceeds even the cost of repairing a FiiO out of warranty"
+There has recently been a situation where a user's battery of an under one-year-old $1500 Fiio M17 Music Player had swelled within the manufacturer's warranty period of 1 year and was refused service. See below for a direct quote from an email received from the official service and warranty team the customer was sent to in their respective country.
+===Here is a reply previous to the following===
 "Hello. Displays and batteries are generally not covered under warranty after more than six months from the date of purchase.
+[[File:Screenshot 20250129.jpg|thumb]]
+[[File:Image-24.png|thumb]]
 Best Regards, Your FiiO Shop Team"
+[[File:Image.png|thumb]]
-==='''*Below is a response directly accusing the customer of wrongdoing'''===
+==='''Below is a response directly accusing the customer of wrongdoing'''===
 "Hello, a withdrawal from the purchase contract is only possible within the 14-day withdrawal period.
@@ Line 25: / Line 45: @@
-Here is a direct link to the companies confusing and sparse and misleading warranty terms [https://www.fiio.com/serviceinsurance]
+Here is a direct link to the company's confusing, sparse, and misleading warranty terms: [https://www.fiio.com/serviceinsurance]
+==References==
+<references />
 [[Category:Anti-Consumer Practices]]
+[[Category:Fiio]]