Apple Watch Ultra (1st Gen) Compatibility Catastrophe: Difference between revisions
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==Background== | ==Background== | ||
The Apple Watch Ultra (1st Gen) is marketed by Apple in their product specifications [https://webcf.waybackmachine.org/web/20250206233231/https://support.apple.com/en-us/111852 webpage] as being fully compatible with iPhone 8 (or later) and iOS 16 (or later). However, this is not the case; See the bullet point list item #15 at the bottom of the page and know that it is a lie. | |||
The Apple Watch Ultra (1st Gen) is marketed by Apple in their product specifications [https://webcf.waybackmachine.org/web/20250206233231/https://support.apple.com/en-us/111852 webpage] as being fully compatible with iPhone 8 (or later) and iOS 16 (or later). However, this is not the case | |||
==[Incident]== | ==[Incident]== | ||
I purchased a used, good condition apple watch ultra (1st gen) due to the superior sensors and health tracking capabilities compared with the leading competition. I don't personally use an iPhone but rather a grapheneOS device and had an old iPhone 8 Plus lying around which was a perfect pairing companion for the watch, as well as a health data receptacle Citing the official Apple Watch Ultra specifications page, I confirmed compatibility when my iPhone 8 Plus showed IOS 16.7.10, well within spec. | I purchased a used, good condition apple watch ultra (1st gen) due to the superior sensors and health tracking capabilities compared with the leading competition. I don't personally use an iPhone but rather a grapheneOS device and had an old iPhone 8 Plus lying around which was a perfect pairing companion for the watch, as well as a health data receptacle Citing the official Apple Watch Ultra specifications page, I confirmed compatibility when my iPhone 8 Plus showed IOS 16.7.10, well within spec. | ||
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===[Company]'s response=== | ===[Company]'s response=== | ||
A support ticket was eventually filed after several attempts with Apple Customer Care, who passed me off in between each other like hot potato for several weeks. Every encounter involved me re-explaining my situation, including a live demonstration of the erroneous webpage, whereby Apple support acknowledged several points of wrongdoing on Apple's part without ever offering a suitable remedy. | A support ticket was eventually filed after several attempts with Apple Customer Care, who passed me off in between each other like hot potato for several weeks. Every encounter involved me re-explaining my situation, including a live demonstration of the erroneous webpage, whereby Apple support acknowledged several points of wrongdoing on Apple's part without ever offering a suitable remedy. | ||
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==Lawsuit== | ==Lawsuit== | ||
A notice of dispute resolution was mailed to the Apple Legal team. Further steps might be taken to file a complaint against Apple for violations of Section 52(1) of Canada's Competition Act, which prohibits willful or negligent misrepresentation in advertising. | A notice of dispute resolution was mailed to the Apple Legal team. Further steps might be taken to file a complaint against Apple for violations of Section 52(1) of Canada's Competition Act, which prohibits willful or negligent misrepresentation in advertising. | ||
===Claims=== | ===Claims=== | ||
The notice reiterates the discussions with Customer Support, and proposes any of three viable remedies: | The notice reiterates the discussions with Customer Support, and proposes any of three viable remedies: | ||
# Replace my incompatible iPhone with a modern equivalent to restore full functionality to the Watch or provide sufficient store credit to purchase one at retail cost. | #Replace my incompatible iPhone with a modern equivalent to restore full functionality to the Watch or provide sufficient store credit to purchase one at retail cost. | ||
# Replace my incompatible watch with the latest Apple Watch Ultra 2 and I would take on the responsibility of acquiring an iPhone for myself. In good faith, a condition and generational upgrade (Used Gen1 to New Gen2) would be received as an attempt to bridge the gap, which I would reciprocate with an iPhone purchase to complete the equation. | #Replace my incompatible watch with the latest Apple Watch Ultra 2 and I would take on the responsibility of acquiring an iPhone for myself. In good faith, a condition and generational upgrade (Used Gen1 to New Gen2) would be received as an attempt to bridge the gap, which I would reciprocate with an iPhone purchase to complete the equation. | ||
# Compensation of $3000 for the undue inconvenience, hassle and financial loss incurred while pursuing remediation. | #Compensation of $3000 for the undue inconvenience, hassle and financial loss incurred while pursuing remediation. | ||
===Rebuttal=== | ===Rebuttal=== | ||
TBD | TBD | ||
===Outcome=== | ===Outcome=== | ||
TBD | TBD | ||
==Consumer response== | ==Consumer response== | ||
TBD | TBD | ||
==References== | ==References== | ||
[https://webcf.waybackmachine.org/web/20250206233231/https://support.apple.com/en-us/111852 Apple Watch Ultra - Technical Specifications - Apple Support] | |||
[[Category:Apple Watch Ultra (1st Generation)]] | |||
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