Sonos: Difference between revisions
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Founded in 2002, '''[[Wikipedia:Sonos|Sonos, Inc.]]''', is an American company that specializes in audio devices, including wireless speakers, home theater systems, and headphones. | Founded in 2002, '''[[Wikipedia:Sonos|Sonos, Inc.]]''', is an American company that specializes in audio devices, including wireless speakers, home theater systems, and headphones. | ||
==Consumer impact Summary== | |||
Sonos has been criticized for activities that harm consumers such as stripping privacy protection with no ability to opt out, remotely bricking devices that are sold to be traded-in (creating e-waste), updating older hardware into bricks, and demanding app download setup and multi-speaker capability. Such activities have invoked the concern of privacy, sustainability, and forced obsolescence. | |||
==Incidents== | ==Incidents== | ||
===Sonos forces post-purchase privacy policy change=== | ===Sonos forces post-purchase privacy policy change (2024)=== | ||
{{Hatnote|Read more here:[[Sonos forces post-purchase privacy policy change]] }} | {{Hatnote|Read more here:[[Sonos forces post-purchase privacy policy change]] }} | ||
In the 2024 version of their privacy policy, Sonos removed wording preventing them from providing user data to third parties that was included in their previous privacy statement. Additionally users were unable to choose to opt-out or dissagree with this change, making this a good example of [[Post-purchase EULA modification|changing the terms of the sale after the fact]]. | In the 2024 version of their privacy policy, Sonos removed wording preventing them from providing user data to third parties that was included in their previous privacy statement. Additionally users were unable to choose to opt-out or dissagree with this change, making this a good example of [[Post-purchase EULA modification|changing the terms of the sale after the fact]]. | ||
===Recycle Mode (2019)=== | |||
===Recycle Mode=== | |||
In 2019, Sonos started offering customers a 30 percent discount on a new device, in exchange for allowing the company to remotely brick their existing Sonos device. Sonos calls this software lockout "Recycle Mode". It renders the device permanently inoperable, turning it into e-waste. Affected models include Connect, Connect:Amp, ZP90, ZP80, ZP100, ZP120, and Play:5 (Gen 1).<ref name="sonos support"> | In 2019, Sonos started offering customers a 30 percent discount on a new device, in exchange for allowing the company to remotely brick their existing Sonos device. Sonos calls this software lockout "Recycle Mode". It renders the device permanently inoperable, turning it into e-waste. Affected models include Connect, Connect:Amp, ZP90, ZP80, ZP100, ZP120, and Play:5 (Gen 1).<ref name="sonos support"> | ||
{{cite web | {{cite web | ||
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}}</ref> | }}</ref> | ||
===Forced app download=== | ===Bricking of CR-100 controllers (2018)=== | ||
In 2018, citing an aging processor and lithium-ion battery, Sonos announced the release of software version 8.5, which would discontinue support for the controller.<ref name="techradar"> | |||
{{cite web | |||
|last=Porter | |||
|first=John | |||
|date=31 Jan 2018 | |||
|title=Sonos finally kills off CR100 controller and long-time fans aren't happy | |||
|url=https://www.techradar.com/news/sonos-finally-kills-off-cr100-controller-and-long-time-fans-arent-happy | |||
|website=Techradar | |||
|url-status=live | |||
|archive-url=https://web.archive.org/web/20250120111709/https://www.techradar.com/news/sonos-finally-kills-off-cr100-controller-and-long-time-fans-arent-happy | |||
|archive-date=20 Jan 2025 | |||
|access-date=19 Feb 2025 | |||
}} | |||
</ref> | |||
After the update was applied to a system, the CR-100 would be permanently bricked, and would be unable to connect to another system.<ref> | |||
{{cite web | |||
|author= Sonny Origin | |||
|date=7 May 2018 | |||
|title=Today Sonos killed my CR100 remote control | |||
|url=https://www.youtube.com/watch?v=kPnfqzBF3fw | |||
|website=Youtube | |||
|access-date=19 Feb 2025 | |||
}}</ref> | |||
Sonos offered a coupon of $100 to affected customers<ref name="techradar" />, however, it is important to note that Sonos did not offer a similar product for sale. A discussion thread was initiated on the Sonos forum by dissatisfied users urging the company to reconsider its decision to discontinue the controller<ref> | |||
{{cite web | |||
|last=Dash | |||
|date=31 Jan 2018 | |||
|title=SAVE THE CR100 | |||
|url=https://en.community.sonos.com/controllers-software-228995/save-the-cr100-6800510 | |||
|website=Sonos Community | |||
|archive-url=https://web.archive.org/web/20220823113720/https://en.community.sonos.com/controllers-software-228995/save-the-cr100-6800510 | |||
|archive-date=23 Aug 2022 | |||
|access-date=19 Feb 2025 | |||
}}</ref>, but their efforts were ultimately unsuccessful. | |||
===Forced app download (2017 or earlier)=== | |||
Sonos has engaged in [[forced app download experience|forced app download]] practices since at least 2017.<ref> | Sonos has engaged in [[forced app download experience|forced app download]] practices since at least 2017.<ref> | ||
{{cite web | {{cite web | ||
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==References== | ==References== | ||
<references /> | <references /> | ||
[[Category:Sonos]] | |||
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