Smartwool: Difference between revisions
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{{Hatnote|Read more here: [[Forced arbitration with Smartwool socks]]}} | {{Hatnote|Read more here: [[Forced arbitration with Smartwool socks]]}} | ||
On March 29, 2024, Smartwool emailed customers in their database and automatically applied [[Forced Arbitration|forced arbitration]] to their terms of service. Smartwool sent out an email to users that opts you into this agreement without an option to decline via email or their website but with an opt-out process that involves sending a physical letter via priority mail or hand delivering a letter to their headquarters. | On March 29, 2024, Smartwool emailed customers in their database and automatically applied [[Forced Arbitration|forced arbitration]] to their terms of service. Smartwool sent out an email to users that opts you into this agreement without an option to decline via email or their website but with an opt-out process that involves sending a physical letter via priority mail or hand delivering a letter to their headquarters. | ||
[[Category:Smartwool]] | |||
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Latest revision as of 20:52, 5 March 2025
Smartwool
| Basic information | |
|---|---|
| Founded | 1994 |
| Type | Subsidiary |
| Industry | Clothing |
| Official website | https://smartwool.com |
Smartwool is an American clothing company founded in 1994 that specializes in outdoor clothing made from Merino wool.
Consumer impact summary[edit | edit source]
Smartwool has attempted to insert forced arbitration in the terms of use of their products making pursuing legal action against them as a customer next to impossible.
Incidents[edit | edit source]
Forced arbitration with Smartwool socks (2024)[edit | edit source]
On March 29, 2024, Smartwool emailed customers in their database and automatically applied forced arbitration to their terms of service. Smartwool sent out an email to users that opts you into this agreement without an option to decline via email or their website but with an opt-out process that involves sending a physical letter via priority mail or hand delivering a letter to their headquarters.