Roborock: Difference between revisions
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'''Roborock''' is a prominent Chinese manufacturer of robotic vacuum cleaners founded by Richard Chang in July 2014 that offers users an app to control and monitor their devices.<ref name="about" /> | '''[[wikipedia:Roborock|Roborock]]''' is a prominent Chinese manufacturer of robotic vacuum cleaners founded by Richard Chang in July 2014 that offers users an app to control and monitor their devices.<ref name="about" /> | ||
==Consumer impact summary== | |||
{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable): | |||
* User Freedom | |||
* User Privacy | |||
* Business Model | |||
* Market Control}} | |||
==Anti-consumer practices== | ==Anti-consumer practices== | ||
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Some users have reported receiving unsolicited promotional notifications through the app, which they consider spam. | Some users have reported receiving unsolicited promotional notifications through the app, which they consider spam. | ||
===User | ===User experiences with promotional notifications=== | ||
Several users have expressed frustration over receiving promotional content via the Roborock app. For instance, a discussion on Reddit highlighted concerns about notification ad spam, with users debating the implications of disabling certain notification settings. One user noted that turning off the "Allow Roborock Product and Service Updates" setting might prevent both promotional messages and important service updates. | Several users have expressed frustration over receiving promotional content via the Roborock app. For instance, a discussion on Reddit highlighted concerns about notification ad spam, with users debating the implications of disabling certain notification settings. One user noted that turning off the "Allow Roborock Product and Service Updates" setting might prevent both promotional messages and important service updates. | ||
REDDIT | REDDIT | ||
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Another user shared their annoyance with the app's notifications, stating that while they want alerts for issues like the vacuum getting stuck, they find the promotional messages intrusive. They expressed disappointment that disabling these ads also meant losing essential notifications. <ref>https://www.reddit.com/r/Roborock/comments/1cn367g/seriously_notification_ad_spam/ REDDIT</ref> | Another user shared their annoyance with the app's notifications, stating that while they want alerts for issues like the vacuum getting stuck, they find the promotional messages intrusive. They expressed disappointment that disabling these ads also meant losing essential notifications. <ref>https://www.reddit.com/r/Roborock/comments/1cn367g/seriously_notification_ad_spam/ REDDIT</ref> | ||
===Roborock's | ===Roborock's response and user actions=== | ||
In response to these concerns, some users have suggested reaching out directly to Roborock's support team to report the issue. One user recommended emailing [email protected] to express dissatisfaction with the promotional notifications, hoping that a collective effort might lead to a change in the company's approach. <ref>https://www.reddit.com/r/Roborock/comments/1cn32ke/advertisement_in_app_now/ REDDIT</ref> | In response to these concerns, some users have suggested reaching out directly to Roborock's support team to report the issue. One user recommended emailing [email protected] to express dissatisfaction with the promotional notifications, hoping that a collective effort might lead to a change in the company's approach. <ref>https://www.reddit.com/r/Roborock/comments/1cn32ke/advertisement_in_app_now/ REDDIT</ref> | ||
===Steps to | ===Steps to manage notifications=== | ||
To manage or disable promotional notifications in the Roborock app, users can navigate to the app's settings: | To manage or disable promotional notifications in the Roborock app, users can navigate to the app's settings: | ||
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It is possible to operate some of their vacuum robots with alternative firmware [https://valetudo.cloud/ Valetudo]. This voids the warranty, may require small modifications to the device depending on the model and may disable some features, but allows them to be used and controlled in a privacy friendly manner without internet access or connecting to Roborock's cloud. | It is possible to operate some of their vacuum robots with alternative firmware [https://valetudo.cloud/ Valetudo]. This voids the warranty, may require small modifications to the device depending on the model and may disable some features, but allows them to be used and controlled in a privacy friendly manner without internet access or connecting to Roborock's cloud. | ||
==Products== | |||
=References= | =References= | ||
<references /> | <references /> | ||
[[Category:Roborock]] | |||
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