HP Printers Ink Requirements Controversy: Difference between revisions
added citations and screenshots from HP's forum where an HP support agent says that the printer/scanner combo needs ink to work, and also uploaded/cited a PDF of it since archive.org doesn't always load that HP forum properly. |
→HP's official support response: I forgot to put the link to the PDF I uploaded of the archived page from HP's forum |
||
| Line 21: | Line 21: | ||
==HP's official support response== | ==HP's official support response== | ||
In the now-archived official HP support forums, | In the now-archived official HP support forums<ref>[[:File:Scanning without a working ink cartridge - HP Support Community - 6777739.pdf]]</ref>, users were trying to scan documents; but they had low or damaged ink cartridges. HP's official representatives consistently confirmed that their printers are intentionally designed to prevent scanning when ink is low or missing. | ||
When users asked how to bypass error messages to perform scanning functions that technically do not require ink, HP support agents responded with statements such as: | When users asked how to bypass error messages to perform scanning functions that technically do not require ink, HP support agents responded with statements such as: | ||