Best Buy: Difference between revisions

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{{InfoboxCompany

{{StubNotice}}{{InfoboxCompany

| Name = Best Buy

| Type = Public

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}}

[[wikipedia:Best_Buy|'''Best Buy Co., Inc.''']] is an American multinational chain of stores that specializes in retailing consumer electronics.

== Consumer impact summary ==

{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable):

* User Freedom

* User Privacy

* Business Model

* Market Control}}

==Incidents==

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On November 6, 2019, Best Buy discontinued support for their Insignia Connect app,<ref name=":0">https://web.archive.org/web/20191105124635/https://bestbuy.symphonysummit.com/insignia.web/<nowiki/>(November 5th, 2019) Retrieved January 15th, 2025</ref> resulting in major functionality losses for affected Insignia products that used the service. Best Buy did provide compensation to affected customers, however, this was only in the form of a partial refund, issued in the form of a virtual gift card that was determined by the product type.<ref name=":1">https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine<nowiki/>(December 12th, 2019) Retrieved January 15th, 2025</ref><ref name=":0" /> Customers were also only able to redeem up to a maximum of 10 serial numbers for product refunds, even if they owned more than 10 affected products.<ref name=":2">https://web.archive.org/web/20241125000759/https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6<nowiki>(November 25th, 2024) Retrieved January 15th, 2025 [Note: This source references functionality loss covered in a Best Buy FAQ. The FAQ has not fully been archived, so the information in the article is the only reference to its contents.]</nowiki></ref><ref name=":1" /> Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days from the discontinuation date.<ref>https://web.archive.org/web/20191209200148/https://bestbuy.symphonysummit.com/insignia.web/<nowiki/>(November 9th, 2019) Retrieved January 15th, 2025</ref>

==Data privacy concerns==

== Anti-consumer practices ==

=== Data privacy concerns ===

According to Best Buy's privacy policy,<ref>https://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c?id=pcmcat204400050062</ref> the company may collect, sell, and share information that users willingly provide, as well as information gathered through various tracking technologies.

@@ Line 1: / Line 1: @@
-{{InfoboxCompany
+{{StubNotice}}{{InfoboxCompany
 | Name = Best Buy
 | Type = Public
@@ Line 8: / Line 8: @@
 }}
 [[wikipedia:Best_Buy|'''Best Buy Co., Inc.''']] is an American multinational chain of stores that specializes in retailing consumer electronics.
+== Consumer impact summary ==
+{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable):
+* User Freedom
+* User Privacy
+* Business Model
+* Market Control}}
 ==Incidents==
@@ Line 13: / Line 20: @@
 On November 6, 2019, Best Buy discontinued support for their Insignia Connect app,<ref name=":0">https://web.archive.org/web/20191105124635/https://bestbuy.symphonysummit.com/insignia.web/<nowiki/>(November 5th, 2019) Retrieved January 15th, 2025</ref> resulting in major functionality losses for affected Insignia products that used the service. Best Buy did provide compensation to affected customers, however, this was only in the form of a partial refund, issued in the form of a virtual gift card that was determined by the product type.<ref name=":1">https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine<nowiki/>(December 12th, 2019) Retrieved January 15th, 2025</ref><ref name=":0" /> Customers were also only able to redeem up to a maximum of 10 serial numbers for product refunds, even if they owned more than 10 affected products.<ref name=":2">https://web.archive.org/web/20241125000759/https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6<nowiki>(November 25th, 2024) Retrieved January 15th, 2025 [Note: This source references functionality loss covered in a Best Buy FAQ.  The FAQ has not fully been archived, so the information in the article is the only reference to its contents.]</nowiki></ref><ref name=":1" /> Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days from the discontinuation date.<ref>https://web.archive.org/web/20191209200148/https://bestbuy.symphonysummit.com/insignia.web/<nowiki/>(November 9th, 2019) Retrieved January 15th, 2025</ref>
-==Data privacy concerns==
+== Anti-consumer practices ==
+=== Data privacy concerns ===
 According to Best Buy's privacy policy,<ref>https://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062.c?id=pcmcat204400050062</ref> the company may collect, sell, and share information that users willingly provide, as well as information gathered through various tracking technologies.