BetterHelp: Difference between revisions - Consumer_Action

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On 2023/03/02, the [[FTC|Federal Trade Commission (FTC)]] raised a complaint<ref>https://www.ftc.gov/legal-library/browse/cases-proceedings/2023169-betterhelp-inc-matter</ref> against BetterHelp. BetterHelp gave third parties (including Facebook, Pinterest, Snapchat, and Criteo) consumer information for the purpose of serving targeted ads "bringing in tens of thousands of new paying users, and millions of dollars in revenue, as a result."<ref name=":0">https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpcomplaintfinal.pdf</ref> Third parties also used the data for personal research and development.<ref name=":0" />

Four months later, 2023/07/14, the FTC ordered BetterHelp to pay $7.8 million in the form of partial refunds to its' customers between 2017/08/01 and 2020/12/31.<ref>https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpfinalorder.pdf</ref> Emails started being sent out to around 800,000 eligible customers on 2024/05/06. <ref>https://www.ftc.gov/news-events/news/press-releases/2024/05/betterhelp-customers-will-begin-receiving-notices-about-refunds-related-2023-privacy-settlement-ftc</ref>

Four months later, 2023/07/14, the FTC ordered BetterHelp to pay $7.8 million in the form of partial refunds to its' customers between 2017/08/01 and 2020/12/31.<ref>https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpfinalorder.pdf</ref> Emails started being sent out to around 800,000 eligible customers on 2024/05/06.<ref>https://www.ftc.gov/news-events/news/press-releases/2024/05/betterhelp-customers-will-begin-receiving-notices-about-refunds-related-2023-privacy-settlement-ftc</ref>

===Unethical pay structure===

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 On 2023/03/02, the [[FTC|Federal Trade Commission (FTC)]] raised a complaint<ref>https://www.ftc.gov/legal-library/browse/cases-proceedings/2023169-betterhelp-inc-matter</ref> against BetterHelp. BetterHelp gave third parties (including Facebook, Pinterest, Snapchat, and Criteo) consumer information for the purpose of serving targeted ads "bringing in tens of thousands of new paying users, and millions of dollars in revenue, as a result."<ref name=":0">https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpcomplaintfinal.pdf</ref>  Third parties also used the data for personal research and development.<ref name=":0" />
-Four months later, 2023/07/14, the FTC ordered BetterHelp to pay $7.8 million in the form of partial refunds to its' customers between 2017/08/01 and 2020/12/31.<ref>https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpfinalorder.pdf</ref> Emails started being sent out to around 800,000 eligible customers on 2024/05/06. <ref>https://www.ftc.gov/news-events/news/press-releases/2024/05/betterhelp-customers-will-begin-receiving-notices-about-refunds-related-2023-privacy-settlement-ftc</ref>
+Four months later, 2023/07/14, the FTC ordered BetterHelp to pay $7.8 million in the form of partial refunds to its' customers between 2017/08/01 and 2020/12/31.<ref>https://www.ftc.gov/system/files/ftc_gov/pdf/2023169betterhelpfinalorder.pdf</ref> Emails started being sent out to around 800,000 eligible customers on 2024/05/06.<ref>https://www.ftc.gov/news-events/news/press-releases/2024/05/betterhelp-customers-will-begin-receiving-notices-about-refunds-related-2023-privacy-settlement-ftc</ref>
 ===Unethical pay structure===