HP Inc.: Difference between revisions
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In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support. This policy pushes the callers towards the cheaper online support channels, an operation which HP Inc. calls influencing "customers to increase their adoption of digital self-solve".<ref>https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/</ref> | In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support. This policy pushes the callers towards the cheaper online support channels, an operation which HP Inc. calls influencing "customers to increase their adoption of digital self-solve".<ref>https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/</ref> | ||
===Ink | ===Ink required to scan and fax=== | ||
{{Main|HP Printers Ink Requirements Controversy}} | {{Main|HP Printers Ink Requirements Controversy}} | ||
To use the scanning and faxing feature on some HP all-in-one printers, all cartridges must not be too low on ink. | To use the scanning and faxing feature on some HP all-in-one printers, all cartridges must not be too low on ink. | ||
===Account | ===Account required to scan=== | ||
To use the scanning feature on some HP printers, both the HP app and a HP account are required, at times even an internet connection is also required.{{citation needed}} | To use the scanning feature on some HP printers, both the HP app and a HP account are required, at times even an internet connection is also required.{{citation needed}} | ||
An alternative would be to use Windows' in-built scan feature (albeit rudimentary, it should suffice for basic scanning) or 3rd party software / program such as [https://www.naps2.com/ NAPS2] (a free and open source software). | An alternative would be to use Windows' in-built scan feature (albeit rudimentary, it should suffice for basic scanning) or 3rd party software / program such as [https://www.naps2.com/ NAPS2] (a free and open source software). | ||
===Firmware | ===Firmware updates stop HP printers from working (Errors 79 and 49)=== | ||
An over-the-air update for some HP printer products (DeskJets and LaserJets) with network | An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilities caused errors 79 and 49 to be shown on the user interface of these devices, softlocking the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to access the printer again. First reports of this showed up in public around October 2022.<ref>https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ (original in german); https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ (english version of the webpage)</ref> In some cases, the devices could be recovered,<ref>https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703</ref> but for an unknown amount of users, no official nor unofficial fix was applicable. This effectively lead to bricked devices that had to be replaced, often times but not always, right after the warranty period had ended. | ||
==Products/Services== | ==Products/Services== | ||