Uber: Difference between revisions - Consumer Rights Wiki

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===Uber One Subscription plan===

The FTC investigation is about the enrollment and cancellation procedures of the service, on whether it complies with the [[click-to-cancel]] rule of the FTC.<ref>https://www.bbc.com/news/articles/c8xp0enrkl8o</ref> The UK has recently also introduced legislation to crack down subscription traps, set out as part of their [[wikipedia:Digital_Markets,_Competition_and_Consumers_Act_2024|Digital Markets, Competition and Consumers Act of 2024]] (DMCC).<ref>https://www.gov.uk/government/publications/digital-markets-competition-regime-guidance</ref><ref>https://www.gov.uk/government/news/new-measures-unveiled-to-crack-down-on-subscription-traps</ref>

===Uber sabotages drivers to evade paying promotional bonuses===

Drivers report evidence of Uber manipulating their proprietary app in order to thwart drivers working towards a ride-goal promotional bonus (e.g. complete 40 rides, before Thursday, to receive an extra $55).<ref>[https://www.youtube.com/watch?v=LNOuDcJ6JuE Driver Eddie § Rider tries to order an Uber next to the driver. You won't believe the results.]</ref>. Uber does this via;

* hindering drivers from using the app (via authentication failure)

* invoking conveniently-timed “background check” shortly before the driver will reach their goal, which prevents the driver from accepting any rides for the duration of the ‘check’, and concluding the “background check” shortly after the promotional offer ends

* not matching riders to drivers who are close to their goal, despite the two parties being located very near each other, and no other drivers are near (e.g. 15 minutes away)

* offering/suggesting rides which are “outside [the] preferences” of a driver's normal habits (e.g. far away, long-distance, at unsociable times of day)

==References==

[[Category:Uber Technologies]]

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 ===Uber One Subscription plan===
 The FTC investigation is about the enrollment and cancellation procedures of the service, on whether it complies with the [[click-to-cancel]] rule of the FTC.<ref>https://www.bbc.com/news/articles/c8xp0enrkl8o</ref> The UK has recently also introduced legislation to crack down subscription traps, set out as part of their [[wikipedia:Digital_Markets,_Competition_and_Consumers_Act_2024|Digital Markets, Competition and Consumers Act of 2024]] (DMCC).<ref>https://www.gov.uk/government/publications/digital-markets-competition-regime-guidance</ref><ref>https://www.gov.uk/government/news/new-measures-unveiled-to-crack-down-on-subscription-traps</ref>
+===Uber sabotages drivers to evade paying promotional bonuses===
+Drivers report evidence of Uber manipulating their proprietary app in order to thwart drivers working towards a ride-goal promotional bonus (e.g. complete 40 rides, before Thursday, to receive an extra $55).<ref>[https://www.youtube.com/watch?v=LNOuDcJ6JuE Driver Eddie § Rider tries to order an Uber next to the driver. You won't believe the results.]</ref>. Uber does this via;
+* hindering drivers from using the app (via authentication failure)
+* invoking conveniently-timed “background check” shortly before the driver will reach their goal, which prevents the driver from accepting any rides for the duration of the ‘check’, and concluding the “background check” shortly after the promotional offer ends
+* not matching riders to drivers who are close to their goal, despite the two parties being located very near each other, and no other drivers are near (e.g. 15 minutes away)
+* offering/suggesting rides which are “outside [the] preferences” of a driver's normal habits (e.g. far away, long-distance, at unsociable times of day)
 ==References==
 <references />
 [[Category:Uber Technologies]]